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Charged for an order I never got
Rose S
Charged for an order I never got
Panera Bread的点评
点评：I had a terrible experience at Panera in Virginia. I was ordering on one of the tablets and once I was done putting my order in I paid using my cashapp card. At the end it asked for my name so they could call when my order would be done, but as I was putting my name in the tablet died. I went to tell the cashier that it took my money without completing my order and she told me that the order didn’t go through and she could take my order at the register. later on when I looked at my Cash App, it said it paid for both of the orders. I told the cashier this and she told me to wait a couple hours and it should refund me. so, I waited a couple hours and it never refund me. So I told her again after the few hours and she told me I could leave a review and they might be able to give me my money back. She said she couldn’t do much and that it should’ve already been refunded to me. I was in a rush so I had to leave since I was on a trip. so, when I got back from my trip, I contacted Panera on Facebook and they told me to wait 3-5 Business days and I should get my money back by then. I wait more than 3 to 5 business days and I still haven’t gotten my money back. Cash app says that the order has been completed and Panera said that they couldn’t do anything and I should contact The Panera I went to directly. but, since I was on a business trip, I was in a rush and I don’t remember the one I went to because there’s like a billion in Virginia so How could I remember that? I contacted Panera again telling them that I don’t know the exact one and that the cashier literally said that they couldn’t do anything about it. and Panera just ignored my replies. I need this money back because I spent $18 on an order I didn’t even get and another extra $14 on food I did get. I just want a refund so I can spend my $18 on a way better place to eat at and also Panera is so expensive and overpriced for what reason? don’t get me wrong, I love their cinnamon crunch bagels, but to scam me and ignore me when I’m trying to fix the problem is too much. I would give this place a zero but that’s not possible so I give it a one.
翻译：我在弗吉尼亚州的 Panera 餐厅有过一次糟糕的经历。我在其中一台平板电脑上点餐，下完订单后，我用我的 cashapp 卡付款。最后，它要求我输入姓名，以便他们能够在订单完成时给我打电话，但当我输入姓名时，平板电脑死机了。我去告诉收银员，收银员在没有完成订单的情况下就拿走了我的钱，她告诉我订单没有完成，她可以在收银台接受我的订单。后来，当我查看我的 Cash App 时，它说它已经支付了两份订单。我告诉收银员这件事，她告诉我等几个小时，它应该会退款给我。所以，我等了几个小时，它没有退款给我。所以几个小时后我再次告诉她，她告诉我我可以留下评论，他们可能会把钱退还给我。她说她无能为力，应该已经退还给我了。我很着急，所以我不得不离开，因为我正在旅行。所以，当我旅行回来时，我在 Facebook 上联系了 Panera，他们告诉我要等 3-5 个工作日，到那时我应该可以拿回我的钱。我等了 3 到 5 个工作日以上，但仍然没有拿回我的钱。Cash app 说订单已经完成，Panera 说他们无能为力，我应该直接联系我去过的 Panera。但是，因为我正在出差，所以我很匆忙，我不记得我去了哪家，因为弗吉尼亚州有 10 亿，所以我怎么会记得呢？我再次联系 Panera，告诉他们我不知道具体是哪家，收银员确实说他们无能为力。而 Panera 只是忽略了我的回复。我需要这笔钱，因为我花了 18 美元买了一个我甚至没有收到的订单，还花了 14 美元买了我吃的食物。我只想要退款，这样我就可以把 18 美元花在一个更好的地方吃饭，而且 Panera 如此昂贵和定价过高，原因是什么？别误会，我喜欢他们的肉桂脆百吉饼，但当我试图解决问题时欺骗我并忽视我，这太过分了。我会给这个地方打零分，但这是不可能的，所以我给它打一分。
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