拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Poor crevice and attitude. Not enough chicken noodle in the soup on take out.
Matthew S
Poor crevice and attitude. Not enough chicken noodle in the soup on take out.
El Sarten Cuban Buffet的点评
点评：Romeus Cuban Restaurant
This restaurant Is a hit or miss. Today took the cake! I was suggested to get something here for lunch while on break from my job. I order a large soup for $6.16. They come out 15 minutes later handing me the food. I thought to myself, not bad timing. When I received the bag, I was expecting a large soup but to my surprise, I later found out they were two smalls. I couldn’t tell since they were stacked on top of each other, inside the bag. And looked as though it were one large soup. Also the bag was sealed with a sticky receipt.
I didn’t really mind since the two sizes equals a large, even though for some reason it’s priced higher if you purchase them both as smalls. But, in this case they only charged me $6.16 .
When I arrived home, I opened the bag only to find hardly any noodles or chicken inside of them. It was 95% all liquid.
If I knew it was like this, I would’ve never set foot inside. So I called the restaurant and a man picks up and immediately says “please holed”. Before I can even get a word in, I’m quickly prompted to an automated phone messaging system, explaining all their restaurant amenities they have to offer. I wait 26 minutes until I decide they may have forgotten me because they’re so busy. This was around 2:00pm in the afternoon.
I call back and the guy picks up and blurbs again “please hold”. This happened 8 times and by that time, he was forwarding my call strait to the phone messaging system without talking. All I wanted to say was, “can I speak to the manager please”?
Now to a professional 5 star restaurant, you wont normally get that type of reply or treatment. In my opinion that’s rude and extremely unprofessional. I understand your restaurant is busy and maybe understaffed, but professionalism is not Romeus business model of practice. Maybe if this happened once, I’d let it go, but 8 times with this guy at the takeout counter and twice with the woman named Sarah Barrow. I had to practically shout through the phone to relay the rest of my sentence before she actually recognized my frustration. And at that point I’m pretty sure Sara heard my distress, in my voice.
I’ve eaten here with special celebrities, corporate, religious, birthdays, anniversary events and celebrations, but never have I ever been treated as bad as this before.
Sara kindly offered me to come back to exchange my two soups with the proof of receipt. Now, I live on the other side of town mind you, my soup is already cold and I’m already expected back to the office.
I explained at this point, I don’t even care about the food anymore. That was obvious since all that I went through and wasn’t sure what to expect, if I went back.
I explained to Sara, how frustrating it is to call the restaurant and immediately be placed on hold for a long time. And to come back to replace the soup. I understand maybe for a large meal but come on, this is minuscule. I’ve seen larger serving sizes for way less at a nice Cuban restaurant.
I can’t imagine how they’d treat maybe a family member or close friends? Probably not in the same way they treated me.
I don’t believe the owners know because I’ve met them and they always treated us with kindness. Maybe it’s the younger generation, but really, there’s no excuse.
This restaurant Is a hit or miss. Today took the cake! I was suggested to get something here for lunch while on break from my job. I order a large soup for $6.16. They come out 15 minutes later handing me the food. I thought to myself, not bad timing. When I received the bag, I was expecting a large soup but to my surprise, I later found out they were two smalls. I couldn’t tell since they were stacked on top of each other, inside the bag. And looked as though it were one large soup. Also the bag was sealed with a sticky receipt.
I didn’t really mind since the two sizes equals a large, even though for some reason it’s priced higher if you purchase them both as smalls. But, in this case they only charged me $6.16 .
When I arrived home, I opened the bag only to find hardly any noodles or chicken inside of them. It was 95% all liquid.
If I knew it was like this, I would’ve never set foot inside. So I called the restaurant and a man picks up and immediately says “please holed”. Before I can even get a word in, I’m quickly prompted to an automated phone messaging system, explaining all their restaurant amenities they have to offer. I wait 26 minutes until I decide they may have forgotten me because they’re so busy. This was around 2:00pm in the afternoon.
I call back and the guy picks up and blurbs again “please hold”. This happened 8 times and by that time, he was forwarding my call strait to the phone messaging system without talking. All I wanted to say was, “can I speak to the manager please”?
Now to a professional 5 star restaurant, you wont normally get that type of reply or treatment. In my opinion that’s rude and extremely unprofessional. I understand your restaurant is busy and maybe understaffed, but professionalism is not Romeus business model of practice. Maybe if this happened once, I’d let it go, but 8 times with this guy at the takeout counter and twice with the woman named Sarah Barrow. I had to practically shout through the phone to relay the rest of my sentence before she actually recognized my frustration. And at that point I’m pretty sure Sara heard my distress, in my voice.
I’ve eaten here with special celebrities, corporate, religious, birthdays, anniversary events and celebrations, but never have I ever been treated as bad as this before.
Sara kindly offered me to come back to exchange my two soups with the proof of receipt. Now, I live on the other side of town mind you, my soup is already cold and I’m already expected back to the office.
I explained at this point, I don’t even care about the food anymore. That was obvious since all that I went through and wasn’t sure what to expect, if I went back.
I explained to Sara, how frustrating it is to call the restaurant and immediately be placed on hold for a long time. And to come back to replace the soup. I understand maybe for a large meal but come on, this is minuscule. I’ve seen larger serving sizes for way less at a nice Cuban restaurant.
I can’t imagine how they’d treat maybe a family member or close friends? Probably not in the same way they treated me.
I don’t believe the owners know because I’ve met them and they always treated us with kindness. Maybe it’s the younger generation, but really, there’s no excuse.
翻译：罗梅乌斯古巴餐厅
这家餐厅很受欢迎或错过。今天吃了蛋糕！有人建议我在工作休息时在这里吃点东西吃午餐。我点了一份大汤，价格是 6.16 美元。 15 分钟后他们出来把食物递给我。我心想，时机不错。当我收到袋子时，我期待的是一个大汤，但令我惊讶的是，后来我发现它们是两个小汤。我不知道，因为它们在袋子里叠在一起。看起来好像是一大汤。袋子还用一张粘性收据密封。
我真的不介意，因为这两个尺寸等于大号，尽管出于某种原因，如果你购买它们都是小号，价格会更高。但是，在这种情况下，他们只向我收取了 6.16 美元。
当我回到家时，我打开袋子却发现里面几乎没有面条或鸡肉。 95%都是液体。
如果我知道是这样的话，我绝对不会踏进里面去。所以我给餐厅打电话，一个男人接电话并立即说“请进洞”。在我开口说话之前，我很快就被提示使用自动电话消息系统，向我解释他们提供的所有餐厅设施。我等了 26 分钟，直到我确定他们可能已经忘记了我，因为他们太忙了。此时是下午 2:00 左右。
我回拨电话，那家伙接起电话，再次说道“请稍等”。这种情况发生了 8 次，到那时，他就将我的电话直接转发到电话留言系统，而没有说话。我想说的是，“我可以和经理通话吗”？
现在，对于一家专业的五星级餐厅，您通常不会得到这种答复或待遇。在我看来，这是粗鲁且极其不专业的。我知道你们的餐厅很繁忙，而且可能人手不足，但专业精神并不是 Romeus 的商业模式。也许如果这种事发生一次，我就会放手，但在外卖柜台的这个家伙身上发生了八次，在一个名叫莎拉·巴罗的女人身上发生了两次。在她真正意识到我的沮丧之前，我几乎不得不通过电话大喊来转达我剩下的句子。那时我很确定萨拉从我的声音中听到了我的痛苦。
我曾在这里与特别的名人、企业、宗教、生日、周年纪念活动和庆祝活动一起吃饭，但我以前从未受到过如此糟糕的对待。
萨拉好心地让我带着收据证明回来交换我的两杯汤。现在，请注意，我住在城镇的另一边，我的汤已经冷了，我已经回到办公室了。
我此时解释说，我什至不再关心食物了。这是显而易见的，因为我经历了一切，并且不确定如果我回去会发生什么。
我向萨拉解释说，给餐厅打电话却立即被长时间搁置是多么令人沮丧。并回来更换汤。我知道也许可以吃一顿大餐，但是拜托，这是微不足道的。我在一家不错的古巴餐厅见过更大的份量，但价格却少得多。
我无法想象他们会如何对待家人或亲密的朋友？可能和他们对待我的方式不一样。
我不相信业主知道，因为我见过他们，他们总是善待我们。也许这是年轻一代的原因，但实际上，没有任何借口。
这家餐厅很受欢迎或错过。今天吃了蛋糕！有人建议我在工作休息时在这里吃点东西吃午餐。我点了一份大汤，价格是 6.16 美元。 15 分钟后他们出来把食物递给我。我心想，时机不错。当我收到袋子时，我期待的是一个大汤，但令我惊讶的是，后来我发现它们是两个小汤。我不知道，因为它们在袋子里叠在一起。看起来好像是一大汤。袋子还用一张粘性收据密封。
我真的不介意，因为这两个尺寸等于大号，尽管出于某种原因，如果你购买它们都是小号，价格会更高。但是，在这种情况下，他们只向我收取了 6.16 美元。
当我回到家时，我打开袋子却发现里面几乎没有面条或鸡肉。 95%都是液体。
如果我知道是这样的话，我绝对不会踏进里面去。所以我给餐厅打电话，一个男人接电话并立即说“请进洞”。在我开口说话之前，我很快就被提示使用自动电话消息系统，向我解释他们提供的所有餐厅设施。我等了 26 分钟，直到我确定他们可能已经忘记了我，因为他们太忙了。此时是下午 2:00 左右。
我回拨电话，那家伙接起电话，再次说道“请稍等”。这种情况发生了 8 次，到那时，他就将我的电话直接转发到电话留言系统，而没有说话。我想说的是，“我可以和经理通话吗”？
现在，对于一家专业的五星级餐厅，您通常不会得到这种答复或待遇。在我看来，这是粗鲁且极其不专业的。我知道你们的餐厅很繁忙，而且可能人手不足，但专业精神并不是 Romeus 的商业模式。也许如果这种事发生一次，我就会放手，但在外卖柜台的这个家伙身上发生了八次，在一个名叫莎拉·巴罗的女人身上发生了两次。在她真正意识到我的沮丧之前，我几乎不得不通过电话大喊来转达我剩下的句子。那时我很确定萨拉从我的声音中听到了我的痛苦。
我曾在这里与特别的名人、企业、宗教、生日、周年纪念活动和庆祝活动一起吃饭，但我以前从未受到过如此糟糕的对待。
萨拉好心地让我带着收据证明回来交换我的两杯汤。现在，请注意，我住在城镇的另一边，我的汤已经冷了，我已经回到办公室了。
我此时解释说，我什至不再关心食物了。这是显而易见的，因为我经历了一切，并且不确定如果我回去会发生什么。
我向萨拉解释说，给餐厅打电话却立即被长时间搁置是多么令人沮丧。并回来更换汤。我知道也许可以吃一顿大餐，但是拜托，这是微不足道的。我在一家不错的古巴餐厅见过更大的份量，但价格却少得多。
我无法想象他们会如何对待家人或亲密的朋友？可能和他们对待我的方式不一样。
我不相信业主知道，因为我见过他们，他们总是善待我们。也许这是年轻一代的原因，但实际上，没有任何借口。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
