点评:Our experience at this establishment was extremely disappointing and frustrating. Upon arrival, we were seated and placed our orders, but after waiting nearly 45 minutes, we noticed that other guests who arrived after us were already receiving their meals or leaving. When we flagged down our waitress, she blamed a "glitch in the system" for the delay.
We ended up waiting over two hours for our food, which was unacceptable. To make matters worse, when we went to leave, we discovered that our car window had been smashed and our belongings stolen. The situation felt suspicious, almost like an inside job.
We were in Indianapolis for an incredibly stressful reason—my son had suffered burns over 75% of his body—and this ordeal only added to our distress. The staff was unhelpful throughout the situation. They claimed they called the police, but after an hour with no response, we realized they hadn’t followed through. We had to call 911 ourselves to report the incident.
This was one of the worst experiences we’ve ever had, both in terms of service and safety. I would not recommend this place to anyone.
翻译:我们在这家餐厅的体验非常令人失望和沮丧。到达后,我们入座并下了订单,但等了近 45 分钟后,我们发现在我们之后到达的其他客人已经在领取餐点或离开。当我们叫服务员过来时,她将延迟归咎于“系统故障”。
我们最终等了两个多小时才拿到餐点,这是不可接受的。更糟糕的是,当我们准备离开时,我们发现我们的车窗被砸碎了,我们的东西也被偷了。情况很可疑,几乎像是内部人员干的。
我们来到印第安纳波利斯的原因非常紧张——我儿子全身 75% 以上被烧伤——这次经历只会增加我们的痛苦。整个过程中,工作人员都没有提供帮助。他们声称他们报警了,但一个小时后没有回应,我们意识到他们没有跟进。我们不得不自己拨打 911 报告此事。
这是我们经历过的最糟糕的体验之一,无论是从服务还是安全方面来说。我不会向任何人推荐这个地方。