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Watch out for high charges
Abdallah P
Watch out for high charges
Omelette House Grill的点评
点评：I would never go back to this place. Please watch out, if you leave the tip which does not meet their expectations, you will be charged what they want you to pay. I was charged more than what i had agreed/signed to pay. Please avoid this place or always pay with credit card, keep your receipt copy and watch out for actual charges posted on your credit card.
This is exactly what they did to me. I signed to pay $61 but my CC was posted a charge of $74 WITHOUT prior knowledge or communication to customer at the time of payment. This is dishonest if not criminal conduct, to say the least. I do not mind paying extra gratuity but customer should be informed and it should be clearly known to customer what he is agreeing to pay. Its like staying at hotel and sign to pay $200 but couple days after checkout they charge your credit card $250 saying that you did not tip our room service staff. Doesnt make any sense.
Before disputing the charge with CC, when i called the owner, she was so rude and unprofessional, clearly indicating they are not interested in return business. I regret going to this family owned business and will stick to big restaurants next time with professional and courteous staff.
This is exactly what they did to me. I signed to pay $61 but my CC was posted a charge of $74 WITHOUT prior knowledge or communication to customer at the time of payment. This is dishonest if not criminal conduct, to say the least. I do not mind paying extra gratuity but customer should be informed and it should be clearly known to customer what he is agreeing to pay. Its like staying at hotel and sign to pay $200 but couple days after checkout they charge your credit card $250 saying that you did not tip our room service staff. Doesnt make any sense.
Before disputing the charge with CC, when i called the owner, she was so rude and unprofessional, clearly indicating they are not interested in return business. I regret going to this family owned business and will stick to big restaurants next time with professional and courteous staff.
翻译：我永远不会回到这个地方。请注意，如果您留下的小费不符合他们的期望，您将被收取他们希望您支付的费用。我被收取的费用超出了我同意/签署的付款金额。请避开这个地方或始终使用信用卡付款，保留收据副本并注意信用卡上张贴的实际费用。
这正是他们对我所做的。我签字支付了 61 美元，但我的 CC 被收取了 74 美元的费用，而在付款时事先不知情或未与客户沟通。至少可以说，这即使不是犯罪行为，也是不诚实的行为。我不介意支付额外的小费，但应该告知客户，并且客户应该清楚地知道他同意支付的费用。这就像住在酒店并签字支付 200 美元，但退房几天后，他们向您的信用卡收取 250 美元，说您没有给我们的客房服务人员小费。没有任何意义。
在与CC争论收费之前，当我打电话给店主时，她是如此粗鲁和不专业，显然表明他们对退货业务不感兴趣。我很遗憾去了这家家族企业，下次我会选择有专业且有礼貌的员工的大餐厅。
这正是他们对我所做的。我签字支付了 61 美元，但我的 CC 被收取了 74 美元的费用，而在付款时事先不知情或未与客户沟通。至少可以说，这即使不是犯罪行为，也是不诚实的行为。我不介意支付额外的小费，但应该告知客户，并且客户应该清楚地知道他同意支付的费用。这就像住在酒店并签字支付 200 美元，但退房几天后，他们向您的信用卡收取 250 美元，说您没有给我们的客房服务人员小费。没有任何意义。
在与CC争论收费之前，当我打电话给店主时，她是如此粗鲁和不专业，显然表明他们对退货业务不感兴趣。我很遗憾去了这家家族企业，下次我会选择有专业且有礼貌的员工的大餐厅。
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