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So disappointing, at one time it was a great place
Mike C
So disappointing, at one time it was a great place
Cracker Barrel的点评
点评：If I could give them less than one star I would. I ended up leaving without the To-Go food order I paid for or should I say "paid half for", the other half was comped by the management from the poor service we received from the previous visit. I swore I would never ever go back to this place (this wasn't the first time) but my wife really wanted their Hash Brown casserole and I did too. I couldn't order online cause I decided to use that comp card. I knew what I wanted so I did not look at any menu which will later come back to bite me. I ordered the meat loaf for one of the entrees which they were out of, no problem do you have Cod, "yes" great I'll order the Cod (it's a Thursday). After 30 minutes I went to check on my order and the manager said she would find out and asked if I wanted to pay for it now which I did (big mistake). She was training a new girl at the register and seemed annoyed when I used that card as part of the payment caused the girl put it in as a gift card and it cause a problem. As soon as I finished paying the waitress came out with two orders but not mine. At that point after waiting 30 minutes I was told they did not have any Cod at which I was informed by the manager who was still by the register that "Cod" is only served on Friday's in a very unpleasant voice as if this was my error (remember I didn't see a menu). I stood around for over 30 minutes and I'm finding out now my order "which I already paid for" had not even been placed. I could feel the heat going into my face which was not good so I felt the smartest thing to do was just leave. As I turned I stated that I was so done with Cracker Barrel restaurants. Half way a cross the parking lot it dawned on me that I even paid for that meal which I never received nor do I even care. Two weeks ago was the first time in over 5 years that I came back to Cracker Barrel because of a serious issue we had at one of their restaurants and that visit two weeks ago came with an issue. I guess my family just doesn't have any luck trying to eat at a Cracker Barrel.
翻译：如果我能给他们少于一颗星我会的。我最终离开时没有支付我所支付的外卖食品订单，或者我应该说“支付了一半”，另一半是由我们从上次访问中收到的糟糕服务的管理人员补偿的。我发誓我永远不会回到这个地方（这不是第一次），但我的妻子真的很想要他们的哈希布朗砂锅菜，我也这么做了。我无法在线订购，因为我决定使用该补偿卡。我知道我想要什么，所以我没有看任何菜单，这些菜单稍后会回来咬我。我点了一份肉面包作为主菜之一，没有问题，你有鳕鱼，“是的”，太好了，我会点鳕鱼（今天是星期四）。 30 分钟后，我去检查我的订单，经理说她会查明并询问我是否想立即付款，我这样做了（大错误）。她正在收银台培训一个新女孩，当我使用该卡作为付款的一部分时，她似乎很生气，导致女孩将其作为礼品卡放入，这导致了问题。我一付完钱，女服务员就端出了两份订单，但不是我的。等了 30 分钟后，我被告知他们没有任何鳕鱼，经理仍在收银台旁告诉我，“鳕鱼”只在周五提供，声音非常不愉快，好像这是我的错误（记住我没有看到菜单）。我站了 30 多分钟，现在我发现我的“我已经付款”的订单还没有下达。我能感觉到脸上的热量，这不太好，所以我觉得最明智的做法就是离开。当我转身时，我说我已经厌倦了饼干桶餐厅。穿过停车场的一半时，我突然意识到我什至付了那顿饭的钱，但我从未收到过，我什至不在乎。两周前，这是我五年多来第一次回到 Cracker Barrel，因为我们在他们的一家餐厅遇到了严重的问题，两周前的那次访问也遇到了问题。我想我的家人只是没有运气尝试在饼干桶里吃饭。
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