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HORRIBLE DINE-IN SERVICE! DO NOT RECOMMEND! SO DISAPPOINTING!!!
Tripadvisor用户
HORRIBLE DINE-IN SERVICE! DO NOT RECOMMEND! SO DISAPPOINTING!!!
Cracker Barrel的点评
点评：At 1:00 on Friday October 5, we waited 20 minutes for a table for two. No server came by, so after awhile the manager brought water and coffee. Still no server for the longest time. Note that the restaurant is clearing out now. We were getting impatient, and when he finally appeared, no apology for the delay, we weren't asked if we wanted a biscuit or cornbread to tide us over during the wait, just nothing. In the meanwhile, a man who waited behind us had received his food and was done eating before we ever got ours! Apparently he had a different server although we were in the same section. We waited even longer, still no food and no ETA updates from our server. I was now angry, got up and left, and went to a nearby Wendy's. Over an hour wasted.
After two years, we were giving Cracker Barrel another try because the experience then was as bad as this one. No improvement. It's a shame, we used to frequent this location, but it has gone decidedly downhill. Store management needs to step up! No excuse for vastly different dine-in experiences at the same time!
Also, note that the Cracker Barrel "customer experience " phone number directs you to go online, no one will talk to you. It's deceptive.
After two years, we were giving Cracker Barrel another try because the experience then was as bad as this one. No improvement. It's a shame, we used to frequent this location, but it has gone decidedly downhill. Store management needs to step up! No excuse for vastly different dine-in experiences at the same time!
Also, note that the Cracker Barrel "customer experience " phone number directs you to go online, no one will talk to you. It's deceptive.
翻译：10 月 5 日星期五 1:00，我们等了 20 分钟才找到一张两人桌。没有服务员过来，所以过了一会儿经理就送来了水和咖啡。仍然是最长时间没有服务器。请注意，餐厅现在正在清空。我们变得不耐烦了，当他终于出现时，没有为延误道歉，也没有问我们是否想要饼干或玉米面包来度过等待的时光，只是什么都没有。与此同时，在我们后面等待的一个人已经收到了他的食物，并且在我们拿到食物之前就已经吃完了！显然他有不同的服务器，尽管我们在同一部分。我们等了更长时间，仍然没有食物，也没有来自我们服务器的预计到达时间更新。我现在很生气，起身离开，去了附近的一家Wendy’s。浪费了一个多小时。
两年后，我们再次尝试 Cracker Barrel，因为当时的体验和这次一样糟糕。没提升。很遗憾，我们曾经经常光顾这个地方，但它已经明显走下坡路了。门店管理需加强！没有理由同时享受截然不同的就餐体验！
另请注意，Cracker Barrel 的“客户体验”电话号码会引导您上网，没有人会与您交谈。这是骗人的。
两年后，我们再次尝试 Cracker Barrel，因为当时的体验和这次一样糟糕。没提升。很遗憾，我们曾经经常光顾这个地方，但它已经明显走下坡路了。门店管理需加强！没有理由同时享受截然不同的就餐体验！
另请注意，Cracker Barrel 的“客户体验”电话号码会引导您上网，没有人会与您交谈。这是骗人的。
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