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Seriously disappointing
廷利帕尔克圆形剧场舒适套房酒店的点评
点评：Was in town for a funeral. We have stayed here many times prior. As always the front desk staff was friendly and very helpful. I arrived at about 1pm. Asked if my room was ready and was totally prepared for them to say no and to return later. The front desk clerk went upstairs to speak with housekeeping. Upon return I was informed that my "newly renovated room was clean and ready to go". I should say that this hotel is clearly being renovated. I get that. Hotels need to be renovated. I was actually kind of excited to see what they had done. Love the new color scheme. The carpet in the hallway is very stylish. However, that is as far as this renovation has gotten. By newly renovated they mean they put in new carpet and had an amateur come in to paint. I have a 12 year old niece that could have done a better job on the painting.
Now on to housekeeping. Mind you, the front desk clerk specifically asked house keeping about my room and was told it was clean and ready for a new guest. I am posting photos with this review. We had a double queen suite with a sofa bed. When we got to the room it was clear there was no mattress on the sofa bed as the cushions were sunk down in the sofa. Housekeeping came by and installed the mattress. It looked clean but there was no mattress cover or bedding of any kind on it. I found the linens for the sofa bed in the closet. The blanket was filthy. Not just dirty but filthy. The pillowcase clearly had not been changed. There was make up and what appeared to be juice on it. The sheets had blood on them in more than one spot. Someone had actually taken the linens off the bed and instead of sending them to laundry they simply folded them neatly and put them in the closet for the next guest. I took them down to the front desk and she could not apologize enough. I got clean linen and a new blanket. The blanket had a huge tear in the corner.
This newly renovated room had a toilet seat that slid when you sat on it. The furniture looked like it had not been wiped down in a year. It was all nicked and battered. The light switches were dirty and there was a coating of dust on everything. I was truly disappointed. My pet peeve is dirty hotel bathrooms. the sink and toilet were clean but the tub was stained and there was an orange film in it. The wall of the shower had something one it and someone had picked their nose and wiped it on the wall next to the toilet. This hotel cleaning staff is clearly in need of a lesson in "guest ready" room. There was popcorn on the floor and the bathroom floor was dirty. Not sure if I will stay again.
One last thing---I get why hotels have bright lights on the outside of the buildings. I don't get why they have such a hard time hanging drapes that close all the way. It is very difficult to sleep with a crack of bright light coming through the window. For goodness sake how hard is it to use one blackout panel that runs the entire width of the window!!!
To the management of this property---stop telling people the rooms are newly renovated when all you did was put in new carpet and poorly paint the walls.
I also want to add that when I went down to the desk to explain what was going on there was another couple there trying to get a room for the night. They were told that they were booked solid. Nothing available. After hearing my situation she asked if we wanted to be moved. Where was she going to move us if there were no rooms available?
Now on to housekeeping. Mind you, the front desk clerk specifically asked house keeping about my room and was told it was clean and ready for a new guest. I am posting photos with this review. We had a double queen suite with a sofa bed. When we got to the room it was clear there was no mattress on the sofa bed as the cushions were sunk down in the sofa. Housekeeping came by and installed the mattress. It looked clean but there was no mattress cover or bedding of any kind on it. I found the linens for the sofa bed in the closet. The blanket was filthy. Not just dirty but filthy. The pillowcase clearly had not been changed. There was make up and what appeared to be juice on it. The sheets had blood on them in more than one spot. Someone had actually taken the linens off the bed and instead of sending them to laundry they simply folded them neatly and put them in the closet for the next guest. I took them down to the front desk and she could not apologize enough. I got clean linen and a new blanket. The blanket had a huge tear in the corner.
This newly renovated room had a toilet seat that slid when you sat on it. The furniture looked like it had not been wiped down in a year. It was all nicked and battered. The light switches were dirty and there was a coating of dust on everything. I was truly disappointed. My pet peeve is dirty hotel bathrooms. the sink and toilet were clean but the tub was stained and there was an orange film in it. The wall of the shower had something one it and someone had picked their nose and wiped it on the wall next to the toilet. This hotel cleaning staff is clearly in need of a lesson in "guest ready" room. There was popcorn on the floor and the bathroom floor was dirty. Not sure if I will stay again.
One last thing---I get why hotels have bright lights on the outside of the buildings. I don't get why they have such a hard time hanging drapes that close all the way. It is very difficult to sleep with a crack of bright light coming through the window. For goodness sake how hard is it to use one blackout panel that runs the entire width of the window!!!
To the management of this property---stop telling people the rooms are newly renovated when all you did was put in new carpet and poorly paint the walls.
I also want to add that when I went down to the desk to explain what was going on there was another couple there trying to get a room for the night. They were told that they were booked solid. Nothing available. After hearing my situation she asked if we wanted to be moved. Where was she going to move us if there were no rooms available?
翻译：在城里参加葬礼。我们之前在这里住过很多次。一如既往，前台工作人员很友好，非常乐于助人。我大约在下午 1 点到达。当被问及我的房间是否准备好并且完全准备好让他们拒绝并稍后返回时。前台服务员上楼跟客房部说话。回来后，我被告知我的“新装修的房间很干净，可以入住了”。我应该说这家酒店显然正在装修。我明白了。酒店需要重新装修。看到他们做了什么，我真的很兴奋。喜欢新的配色方案。走廊的地毯很有格调。然而，这就是这次翻新所取得的进展。他们所说的新装修是指他们铺上了新地毯，并请了一个业余爱好者来粉刷。我有一个 12 岁的侄女，她本可以在这幅画上做得更好。
现在到客房服务。请注意，前台服务员特别询问了客房清洁人员关于我的房间的情况，并被告知房间很干净，可以接待新客人。我正在发布带有此评论的照片。我们有一间带沙发床的双人大号床套房。当我们到达房间时，很明显沙发床上没有床垫，因为靠垫沉入沙发。家政人员过来安装了床垫。它看起来很干净，但上面没有任何床垫套或床上用品。我在壁橱里找到了沙发床的床单。毯子很脏。不仅脏而且脏。枕套显然没有换过。有化妆，上面似乎有果汁。床单上不止一处有血迹。实际上有人把床单从床上拿下来，他们没有把它们送去洗衣店，而是把它们整齐地折叠起来，放在壁橱里，供下一位客人使用。我把它们带到了前台，她无法道歉。我有干净的床单和一条新毯子。毯子的角上有一个巨大的撕裂。
这个新装修的房间有一个马桶座圈，当你坐在上面时它会滑动。家具看起来一年都没有擦过。到处都是伤痕累累。电灯开关很脏，所有东西上都有一层灰尘。我真的很失望。我最讨厌的是肮脏的酒店浴室。水槽和马桶很干净，但浴缸被弄脏了，里面有一层橙色的薄膜。淋浴间的墙上有东西，有人挖了鼻子，然后在马桶旁边的墙上擦了擦。这家酒店清洁人员显然需要在“客人准备好”房间方面上一课。地板上有爆米花，浴室地板很脏。不确定我是否会再次入住。
最后一件事---我明白为什么酒店在建筑物外面有明亮的灯光。我不明白为什么他们很难挂上一路合上的窗帘。透过窗户透进来一丝明亮的光线，很难入睡。看在上帝的份上，使用一个横跨整个窗户宽度的遮光板有多难！！！
对于这家酒店的管理人员 --- 当您所做的一切都铺上新地毯并且墙壁粉刷得很差时，不要告诉人们房间是新装修的。
我还想补充一点，当我走到办公桌前解释发生了什么事时，那里有另一对夫妇试图找个房间过夜。他们被告知他们已经预订满了。没有可用的。听完我的情况后，她问我们是否想搬家。如果没有可用的房间，她打算把我们搬到哪里去？
现在到客房服务。请注意，前台服务员特别询问了客房清洁人员关于我的房间的情况，并被告知房间很干净，可以接待新客人。我正在发布带有此评论的照片。我们有一间带沙发床的双人大号床套房。当我们到达房间时，很明显沙发床上没有床垫，因为靠垫沉入沙发。家政人员过来安装了床垫。它看起来很干净，但上面没有任何床垫套或床上用品。我在壁橱里找到了沙发床的床单。毯子很脏。不仅脏而且脏。枕套显然没有换过。有化妆，上面似乎有果汁。床单上不止一处有血迹。实际上有人把床单从床上拿下来，他们没有把它们送去洗衣店，而是把它们整齐地折叠起来，放在壁橱里，供下一位客人使用。我把它们带到了前台，她无法道歉。我有干净的床单和一条新毯子。毯子的角上有一个巨大的撕裂。
这个新装修的房间有一个马桶座圈，当你坐在上面时它会滑动。家具看起来一年都没有擦过。到处都是伤痕累累。电灯开关很脏，所有东西上都有一层灰尘。我真的很失望。我最讨厌的是肮脏的酒店浴室。水槽和马桶很干净，但浴缸被弄脏了，里面有一层橙色的薄膜。淋浴间的墙上有东西，有人挖了鼻子，然后在马桶旁边的墙上擦了擦。这家酒店清洁人员显然需要在“客人准备好”房间方面上一课。地板上有爆米花，浴室地板很脏。不确定我是否会再次入住。
最后一件事---我明白为什么酒店在建筑物外面有明亮的灯光。我不明白为什么他们很难挂上一路合上的窗帘。透过窗户透进来一丝明亮的光线，很难入睡。看在上帝的份上，使用一个横跨整个窗户宽度的遮光板有多难！！！
对于这家酒店的管理人员 --- 当您所做的一切都铺上新地毯并且墙壁粉刷得很差时，不要告诉人们房间是新装修的。
我还想补充一点，当我走到办公桌前解释发生了什么事时，那里有另一对夫妇试图找个房间过夜。他们被告知他们已经预订满了。没有可用的。听完我的情况后，她问我们是否想搬家。如果没有可用的房间，她打算把我们搬到哪里去？
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