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Want your order shorted? Want to be hung up on? Want to be yelled at? This is the place.
Vistor4fam
Want your order shorted? Want to be hung up on? Want to be yelled at? This is the place.
Denny's的点评
点评：Complaint sent to Dennys
So I ordered off Instacart for the first time. I picked up my food and took it home. We like Dennys burgers and I just wanted to feed my family. I ordered two extra ranch dressings that I paid $1.19 plus tax. Our burgers literally had half an order of fries each. I called down there just to let them know who ever is staging orders needs to be more careful. She hung up! They would not answer when I called back. I was not looking for compensation. I was looking to protect the next customer from bad service. I drove back to the restaurant. I asked the waitress if she had hung up on me. She said no sarcastically, and the manager would be out. She took her time and finally came out after I called the restaurant a third time. I attempted to explain the problem and she overtalked me. I explained as a manager you need to listen to the problem and solve it. I explained I use to be a manager. She proceeded to tell me " Your not a manager anymore are you?" I responded "I am an engineer now." I could tell she wanted to keep escalating the situation so I left due to her trying to overtalk me. Review the cameras please. So this is a warning to the GM of that restaurant. You are sending incomplete orders out and you have a manager that will not listen to the customer you will lose business and trust of the public. I will let every South Beloiter know in my circle of what took place. I grew up in the city and hate to see bad business be conducted here. I posted a picture of the half filled ranch I did receive on google reviews if you would like to review. Customer service is easy if you listen and have patience. This manager did not have patience, she hung up. She did not listen after I drove back to the store. This is completely unacceptable. I don't need my rear kissed. I didn't even want what I paid for. I wanted to let them know there is a problem in the orders for pickup. Could someone please call me?
So I ordered off Instacart for the first time. I picked up my food and took it home. We like Dennys burgers and I just wanted to feed my family. I ordered two extra ranch dressings that I paid $1.19 plus tax. Our burgers literally had half an order of fries each. I called down there just to let them know who ever is staging orders needs to be more careful. She hung up! They would not answer when I called back. I was not looking for compensation. I was looking to protect the next customer from bad service. I drove back to the restaurant. I asked the waitress if she had hung up on me. She said no sarcastically, and the manager would be out. She took her time and finally came out after I called the restaurant a third time. I attempted to explain the problem and she overtalked me. I explained as a manager you need to listen to the problem and solve it. I explained I use to be a manager. She proceeded to tell me " Your not a manager anymore are you?" I responded "I am an engineer now." I could tell she wanted to keep escalating the situation so I left due to her trying to overtalk me. Review the cameras please. So this is a warning to the GM of that restaurant. You are sending incomplete orders out and you have a manager that will not listen to the customer you will lose business and trust of the public. I will let every South Beloiter know in my circle of what took place. I grew up in the city and hate to see bad business be conducted here. I posted a picture of the half filled ranch I did receive on google reviews if you would like to review. Customer service is easy if you listen and have patience. This manager did not have patience, she hung up. She did not listen after I drove back to the store. This is completely unacceptable. I don't need my rear kissed. I didn't even want what I paid for. I wanted to let them know there is a problem in the orders for pickup. Could someone please call me?
翻译：向 Dennys 发送投诉
所以我第一次在 Instacart 上订餐。我取了食物带回家。我们喜欢 Dennys 汉堡，我只想喂饱我的家人。我额外订了两份牧场沙拉酱，花了 1.19 美元加税。我们的汉堡每份都只有半份薯条。我打电话过去只是想让他们知道，无论是谁订餐都要小心。她挂了电话！我回电话时他们没有接听。我不是在寻求补偿。我想保护下一位顾客免受糟糕的服务。我开车回到餐厅。我问女服务员是否挂断了我的电话。她讽刺地说没有，经理不在。她花了些时间，终于在我第三次打电话给餐厅后出来了。我试图解释这个问题，但她说得太多了。我解释说，作为一名经理，你需要倾听问题并解决问题。我解释说我曾经是一名经理。她接着告诉我“你不再是经理了，是吗？”我回答说：“我现在是一名工程师。”我可以看出她想继续升级局势，所以我离开了，因为她试图压过我。请检查一下摄像头。所以这是对那家餐厅总经理的警告。你发出的订单不完整，而且你的经理不听取顾客的意见，你会失去生意和公众的信任。我会让我圈子里的每个南贝洛伊特人都知道发生了什么。我在城里长大，不想看到这里生意不好。如果你想评论的话，我在谷歌评论上发布了一张我收到的半满牧场的照片。如果你倾听并有耐心，客户服务就很容易。这位经理没有耐心，她挂断了电话。我开车回店后，她没有听我说话。这是完全不可接受的。我不需要被人拍马屁。我甚至不想要我付钱买的东西。我想让他们知道取货订单有问题。有人能给我打电话吗？
所以我第一次在 Instacart 上订餐。我取了食物带回家。我们喜欢 Dennys 汉堡，我只想喂饱我的家人。我额外订了两份牧场沙拉酱，花了 1.19 美元加税。我们的汉堡每份都只有半份薯条。我打电话过去只是想让他们知道，无论是谁订餐都要小心。她挂了电话！我回电话时他们没有接听。我不是在寻求补偿。我想保护下一位顾客免受糟糕的服务。我开车回到餐厅。我问女服务员是否挂断了我的电话。她讽刺地说没有，经理不在。她花了些时间，终于在我第三次打电话给餐厅后出来了。我试图解释这个问题，但她说得太多了。我解释说，作为一名经理，你需要倾听问题并解决问题。我解释说我曾经是一名经理。她接着告诉我“你不再是经理了，是吗？”我回答说：“我现在是一名工程师。”我可以看出她想继续升级局势，所以我离开了，因为她试图压过我。请检查一下摄像头。所以这是对那家餐厅总经理的警告。你发出的订单不完整，而且你的经理不听取顾客的意见，你会失去生意和公众的信任。我会让我圈子里的每个南贝洛伊特人都知道发生了什么。我在城里长大，不想看到这里生意不好。如果你想评论的话，我在谷歌评论上发布了一张我收到的半满牧场的照片。如果你倾听并有耐心，客户服务就很容易。这位经理没有耐心，她挂断了电话。我开车回店后，她没有听我说话。这是完全不可接受的。我不需要被人拍马屁。我甚至不想要我付钱买的东西。我想让他们知道取货订单有问题。有人能给我打电话吗？
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