下载App
资质规则
旅行
账户
Rex T
Poor customer service!
罗谢尔智选假日酒店的点评
点评：Checked in & when went to room someone was already in the room. Left wife upstairs with our luggage while I went downstairs to desk to check with them. Another guest was already at the counter waiting for the desk clerk Said they had been waiting about 10 minutes & no one was around. I called the direct hotel number 4 times & no one picked up the phone. By now had been waiting about 20 minutes. Decided to step outside through the front doors & saw the hotel clerk that had checked me in standing about 50 feet from my right talking on her phone. I motioned to her that I needed assistance with no response back.
Went back inside & clerk returned in about 5-6 minutes & helped the gentleman also waiting in from of me. When it was my turn I explained the room situation & was given another room with no apology for my wait, room mix up, & the wrong wi-fi password was also written on my key card to top if off. I was told that the hotel manager would follow up with me the next day which no one from the hotel has done! I contacted IHG corporate & was told the same thing about the hotel manager would contact me… no contact yet. They did give me 15K points for my inconvenience though. Room, breakfast, & parking were good.
Went back inside & clerk returned in about 5-6 minutes & helped the gentleman also waiting in from of me. When it was my turn I explained the room situation & was given another room with no apology for my wait, room mix up, & the wrong wi-fi password was also written on my key card to top if off. I was told that the hotel manager would follow up with me the next day which no one from the hotel has done! I contacted IHG corporate & was told the same thing about the hotel manager would contact me… no contact yet. They did give me 15K points for my inconvenience though. Room, breakfast, & parking were good.
翻译：办理入住手续并前往房间时，房间里已经有人了。我把妻子和行李留在楼上，而我下楼到前台与他们核对。另一位客人已经在柜台等候前台服务员，说他们已经等了 10 分钟左右了，但没有人在。我直接打了酒店电话 4 次，但没人接电话。到现在已经等了大约 20 分钟。决定从前门出去，看到为我办理入住手续的酒店服务员站在我右边约 50 英尺的地方打电话。我向她示意我需要帮助，但没有回应。
我回到里面，服务员大约 5-6 分钟后回来，帮助了也在我面前等候的那位先生。轮到我时，我解释了房间的情况，他们给了我另一个房间，没有为我的等待道歉，房间混淆了，而且我的钥匙卡上还写了错误的无线网络密码。我被告知酒店经理会在第二天跟进，但酒店里没有人这样做！我联系了 IHG 公司，他们也说酒店经理会联系我……但还没有联系。不过他们确实给了我 15K 积分以补偿我的不便。房间、早餐和停车场都很好。
我回到里面，服务员大约 5-6 分钟后回来，帮助了也在我面前等候的那位先生。轮到我时，我解释了房间的情况，他们给了我另一个房间，没有为我的等待道歉，房间混淆了，而且我的钥匙卡上还写了错误的无线网络密码。我被告知酒店经理会在第二天跟进，但酒店里没有人这样做！我联系了 IHG 公司，他们也说酒店经理会联系我……但还没有联系。不过他们确实给了我 15K 积分以补偿我的不便。房间、早餐和停车场都很好。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
