点评:I booked tickets to go to an event for my sons 13th birthday. We were all very excited but I stupidly got the dates mixed up and missed it. I contacted them really not hoping for much. But I seriously could not be more impressed. The customer service really quite overwhelmed me. Firstly they gave me a credit voucher to use at a later date. So I immediately booked for the following weekend. They then contacted me the following day to advice that they were doing a special discount for adults for that day and given that I had already booked I hadn't got it at the discounted rate. So they wanted to make sure that I got the discounted rate so cancelled my booking and reissued the voucher. So I could rebook at the lower price. 5 stars seems to low for the service I received despite it being entirely my fault. Amazing customer service.
翻译:我订了票去参加我儿子 13 岁生日的活动。我们都非常兴奋,但我愚蠢地把日期弄混了,错过了。我真的联系了他们,希望不大。但我真的无法留下更深刻的印象。客户服务真的让我不知所措。首先,他们给了我一张信用凭证,供以后使用。所以我立即预订了下一个周末。然后他们第二天联系我,建议他们当天为成人提供特别折扣,鉴于我已经预订了,所以我没有以折扣价买到。所以他们想确保我得到折扣价,所以取消了我的预订并重新签发了代金券。所以我可以以较低的价格重新预订。尽管这完全是我的错,但我收到的服务似乎低了 5 颗星。惊人的客户服务。