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Charged Twice. Hotel Unhelpful
芝加哥马特森智选假日酒店的点评
点评：I checked into this hotel on the 21st of June 2021. I booked through another travel website and after being checked in they call me back down to the desk saying the payment didn’t go through and I was charged twice by the hotel. I noticed this on my credit card statement and when I called the hotel they said they couldn’t find my reservation. After calling the travel website I booked through I was told to call the hotel again where I found out the name on the reservation was nowhere close to my actual name even though I have them my ID at the initial check in and my card when they said the payment didn’t show. And I even asked them will I be charged twice and they told me no. Every time I called the manager wasn’t in even during the times they told me to call. It is now 9 months later and after calling the travel company again to check the status of my claim, they tell me the hotel has not answered any of their calls to rectify the issue. However, the new person handling my case has been tremendously helpful in a 7 minute phone than anybody has been in the past 9 months. I used to like this place but I don’t play about my money. They have incompetent staff working in this hellhole and all the amenities they say they have is a lie.
翻译：我于 2021 年 6 月 21 日入住了这家酒店。我通过另一个旅游网站预订，入住后他们叫我回到前台，说付款没有通过，酒店向我收取了两次费用。我在信用卡对帐单上注意到了这一点，当我打电话给酒店时，他们说找不到我的预订。打电话给我预订的旅游网站后，我被告知要再次打电话给酒店，在那里我发现预订的名字与我的真实姓名相去甚远，尽管我在初次入住时有我的身份证，他们说时我有我的卡付款没有显示。我什至问他们我会被收取两次费用，他们告诉我不会。每次我打电话给经理时，即使在他们告诉我打电话的时候，经理也不在。现在已经 9 个月过去了，在再次致电旅游公司查看我的索赔状态后，他们告诉我酒店没有接听他们的任何电话来纠正这个问题。然而，处理我的案件的新人在 7 分钟的电话中提供的帮助比过去 9 个月的任何人都多。我曾经喜欢这个地方，但我不玩我的钱。他们在这个地狱般的地方工作的员工不称职，他们所说的所有便利设施都是谎言。
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