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Ground Level 105 - Unscrupulous establishment
Sheryl G
Ground Level 105 - Unscrupulous establishment
Ground Level 105的点评
点评：My husband and I used to dine in and order carry out from Ground level 105 in Lombard, until last week... I ordered dinner for my husband and I last week, a few days prior to Christmas. I ordered at 6:25PM and they told me it would be ready in 10-15 min, My husband arrived at 6:40PM and went to host stand and was told that our meals were not ready they should be out in 5 min. He was asked to pay for his meal at that time, which he did. He went to the host stand again after 15 MINUTES and he was told that the kitchen was busy it should be about 5 more minutes. After another 10 minutes my husband went to hostess stand AGAIN and asked about our carry out. He said they are backed up. Finally at 7:07PM (42 min after we ordered and 37 minutes after they said it would be ready() they brought out our carry out meals. They said nothing, just gave my husband the bag and he left.
I had no idea where my husband could be after leaving our home almost an hour prior. After he arrived home and explained what happened, I called Ground level and asked for an explanation and she said "they were busy". I asked to speak to a manager and she said there wasn't one there. The bar tender was the "acting manager" per the hostess, and he would not speak to me. I asked for the owner to call.
The owner did call and said that an Uber eats or some other delivery service took our dinners from the kitchen. But my husband was never told that at the restaurant. Then she said that the hostess didn't say anything because my husband "cursed" at the staff. I was ready to explode because my husband does not and never has cursed!! So not only is the staff lying to cover their own behinds, but this is a case of deformation of my husband's character . I would not go to this establishment again for the unscrupulous way they treat their customers. Walk a block east and enjoy a delicious meal at BABCOCK GROVE, 101 W St Charles Rd, Lombard, Il (630) 613-8920
I had no idea where my husband could be after leaving our home almost an hour prior. After he arrived home and explained what happened, I called Ground level and asked for an explanation and she said "they were busy". I asked to speak to a manager and she said there wasn't one there. The bar tender was the "acting manager" per the hostess, and he would not speak to me. I asked for the owner to call.
The owner did call and said that an Uber eats or some other delivery service took our dinners from the kitchen. But my husband was never told that at the restaurant. Then she said that the hostess didn't say anything because my husband "cursed" at the staff. I was ready to explode because my husband does not and never has cursed!! So not only is the staff lying to cover their own behinds, but this is a case of deformation of my husband's character . I would not go to this establishment again for the unscrupulous way they treat their customers. Walk a block east and enjoy a delicious meal at BABCOCK GROVE, 101 W St Charles Rd, Lombard, Il (630) 613-8920
翻译：我丈夫和我过去常常在伦巴第 105 号地面层用餐并订购外卖，直到上周……我上周为我丈夫和我订了晚餐，那是圣诞节前几天。我在下午 6:25 订餐，他们告诉我 10-15 分钟后就可以准备好，我丈夫在下午 6:40 到达，然后去了服务员摊位，被告知我们的餐点还没准备好，应该在 5 分钟后送达。他当时被要求付钱，他照做了。15 分钟后，他再次去了服务员摊位，被告知厨房很忙，大约需要 5 分钟。又过了 10 分钟，我丈夫再次去了服务员摊位，询问我们的外卖情况。他说他们已经忙不过来了。最后，在晚上 7:07（我们点餐 42 分钟后，他们说会准备好 37 分钟后（））他们把我们的外卖送来了。他们什么也没说，只是把袋子给了我丈夫，他就走了。
我不知道我丈夫在离开我们家将近一个小时后会去哪里。在他到家并解释了发生的事情后，我打电话给地面层并要求解释，她说“他们很忙”。我要求和经理谈谈，她说那里没有经理。酒吧招待员是女主人所说的“代理经理”，他不愿意和我说话。我要求老板打电话。
老板打了电话说 Uber eats 或其他送货服务从厨房拿走了我们的晚餐。但我丈夫在餐厅从来没有被告知过这一点。然后她说女主人没有说什么，因为我的丈夫“咒骂”了工作人员。我快要爆发了，因为我的丈夫没有咒骂过，也从来没有咒骂过！！所以，工作人员不仅在撒谎来掩饰自己的过失，而且这是扭曲事实的一个例子我丈夫的性格。我不会再去这家餐厅了，因为他们对待顾客的方式太不道德了。向东走一个街区，在 BABCOCK GROVE 享用美味佳肴，地址是 101 W St Charles Rd, Lombard, Il (630) 613-8920
我不知道我丈夫在离开我们家将近一个小时后会去哪里。在他到家并解释了发生的事情后，我打电话给地面层并要求解释，她说“他们很忙”。我要求和经理谈谈，她说那里没有经理。酒吧招待员是女主人所说的“代理经理”，他不愿意和我说话。我要求老板打电话。
老板打了电话说 Uber eats 或其他送货服务从厨房拿走了我们的晚餐。但我丈夫在餐厅从来没有被告知过这一点。然后她说女主人没有说什么，因为我的丈夫“咒骂”了工作人员。我快要爆发了，因为我的丈夫没有咒骂过，也从来没有咒骂过！！所以，工作人员不仅在撒谎来掩饰自己的过失，而且这是扭曲事实的一个例子我丈夫的性格。我不会再去这家餐厅了，因为他们对待顾客的方式太不道德了。向东走一个街区，在 BABCOCK GROVE 享用美味佳肴，地址是 101 W St Charles Rd, Lombard, Il (630) 613-8920
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