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AWFUL, LIFE THREATENING EXPERIENCE! DO NOT VISIT
Anna Maria C
AWFUL, LIFE THREATENING EXPERIENCE! DO NOT VISIT
Haus的点评
点评：Really awful, dangerous and life threatening restaurant experience. My husband has a shellfish allergy. When ordering the food we told the waiter of his allergy and went through all of our dish choices to ensure they were shellfish free. We stressed there can’t be any shellfish a multiple times.
When one of the dishes came, my mother in law noticed the dumplings the waiter had advised us to order had prawns in them! We received prawn dumplings!!
When we complained about this, one of the owners said there can be cross contamination. Cross contamination is one thing, giving someone who has a shellfish allergy a prawn dish is quite another.
To our horror the way we were treated was beyond awful. The owner said ‘have you never made a mistake?’ ‘We work under pressure and these things can happen.’
As a restaurateur it is your primary duty to look after your guests, I stressed that this is not a mistake that can ever happen because if my husband was the one to have taken a bite, the outcome could have been very different, it is as serious as life and death.
We were offered a bottle of water on the house! How SHAMEFUL!
The main thing we really wanted to get across is how serious this is, so many people die from food allergies, and to say it was a ‘mistake’ and shrug it off and not show any real remorse is horrendous. If he had bitten into this dumpling I would dread to think what the consequences could have been, this is not a ‘mistake’ that should EVER happen.
When one of the dishes came, my mother in law noticed the dumplings the waiter had advised us to order had prawns in them! We received prawn dumplings!!
When we complained about this, one of the owners said there can be cross contamination. Cross contamination is one thing, giving someone who has a shellfish allergy a prawn dish is quite another.
To our horror the way we were treated was beyond awful. The owner said ‘have you never made a mistake?’ ‘We work under pressure and these things can happen.’
As a restaurateur it is your primary duty to look after your guests, I stressed that this is not a mistake that can ever happen because if my husband was the one to have taken a bite, the outcome could have been very different, it is as serious as life and death.
We were offered a bottle of water on the house! How SHAMEFUL!
The main thing we really wanted to get across is how serious this is, so many people die from food allergies, and to say it was a ‘mistake’ and shrug it off and not show any real remorse is horrendous. If he had bitten into this dumpling I would dread to think what the consequences could have been, this is not a ‘mistake’ that should EVER happen.
翻译：非常糟糕、危险且危及生命的就餐体验。我丈夫对贝类过敏。点餐时，我们告诉服务员他过敏，并检查了我们点的所有菜品，以确保它们不含贝类。我们多次强调不能有贝类。
当一道菜端上来时，我婆婆注意到服务员建议我们点的饺子里有虾！我们收到的是虾饺！！
当我们对此提出投诉时，其中一位老板说可能会有交叉污染。交叉污染是一回事，给对贝类过敏的人吃虾菜又是另一回事。
令我们惊恐的是，我们受到的待遇实在太糟糕了。老板说：“你难道从来没犯过错误吗？”“我们工作压力很大，这种事情是可能发生的。”
作为餐馆老板，照顾好客人是你的首要职责，我强调这种错误绝不可能发生，因为如果我丈夫咬了一口，后果可能会大不相同，这事关生死。
他们免费给我们一瓶水！太丢脸了！
我们真正想表达的是，这件事有多严重，这么多人死于食物过敏，说这是一个“错误”然后耸耸肩，没有表现出任何真正的悔意，这太可怕了。如果他咬了这个饺子，我都不敢想象后果会怎样，这不是一个应该发生的“错误”。
当一道菜端上来时，我婆婆注意到服务员建议我们点的饺子里有虾！我们收到的是虾饺！！
当我们对此提出投诉时，其中一位老板说可能会有交叉污染。交叉污染是一回事，给对贝类过敏的人吃虾菜又是另一回事。
令我们惊恐的是，我们受到的待遇实在太糟糕了。老板说：“你难道从来没犯过错误吗？”“我们工作压力很大，这种事情是可能发生的。”
作为餐馆老板，照顾好客人是你的首要职责，我强调这种错误绝不可能发生，因为如果我丈夫咬了一口，后果可能会大不相同，这事关生死。
他们免费给我们一瓶水！太丢脸了！
我们真正想表达的是，这件事有多严重，这么多人死于食物过敏，说这是一个“错误”然后耸耸肩，没有表现出任何真正的悔意，这太可怕了。如果他咬了这个饺子，我都不敢想象后果会怎样，这不是一个应该发生的“错误”。
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