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The worst Portillo's location
Christian P
The worst Portillo's location
Portillo's Homewood的点评
点评：I am absolutely livid at how this pathetic excuse for a store is tarnishing the Portillo's name. Portillo’s used to be a reliable haven for anyone in the Chicago area craving good food, especially when the clock’s ticking late at night. But today? Unbelievable. I’ve been to a lot of Portillo's locations, but this one is hands down the worst. It’s an absolute disgrace.
I waited over 20 minutes for my food, and my two friends and I were the only customers in the place. But that’s not the worst part—my friend’s food came out cold after waiting a ridiculous 25 minutes. When we finally got our food, we sat down and tried to make the best of this waste of time and money, but it was a joke.
Let’s talk about the disastrous customer service. No one, not a single person, even bothered to check on us during the 20-minute wait. Not a word. The staff knew damn well we were waiting forever, but no one cared enough to make sure we were taken care of. That’s not just poor service, it’s flat-out disrespect. You have to be completely out of touch to treat customers this way.
And then, as if it couldn’t get worse, two minutes after we sat down, the lights went out in the dining area. You seriously took 25 minutes to get us our food, and then had the audacity to turn off the lights as soon as we finally get it? You forced us to wait like suckers, and then tried to kick us out with the lights off like it was our fault? We would’ve been out of there already if you’d done your job. But no, you had to make sure we felt the complete disrespect all the way to the end.
Portillo's used to be something I looked forward to. Not anymore. The Homewood location is a total embarrassment to the entire brand. It’s a sad, pathetic joke that clearly couldn’t care less about its customers. I will never step foot in this place again, and I’m going to make sure everyone knows how bad it is. No one should have to deal with this nonsense. I wouldn’t wish this on my worst enemy.
I waited over 20 minutes for my food, and my two friends and I were the only customers in the place. But that’s not the worst part—my friend’s food came out cold after waiting a ridiculous 25 minutes. When we finally got our food, we sat down and tried to make the best of this waste of time and money, but it was a joke.
Let’s talk about the disastrous customer service. No one, not a single person, even bothered to check on us during the 20-minute wait. Not a word. The staff knew damn well we were waiting forever, but no one cared enough to make sure we were taken care of. That’s not just poor service, it’s flat-out disrespect. You have to be completely out of touch to treat customers this way.
And then, as if it couldn’t get worse, two minutes after we sat down, the lights went out in the dining area. You seriously took 25 minutes to get us our food, and then had the audacity to turn off the lights as soon as we finally get it? You forced us to wait like suckers, and then tried to kick us out with the lights off like it was our fault? We would’ve been out of there already if you’d done your job. But no, you had to make sure we felt the complete disrespect all the way to the end.
Portillo's used to be something I looked forward to. Not anymore. The Homewood location is a total embarrassment to the entire brand. It’s a sad, pathetic joke that clearly couldn’t care less about its customers. I will never step foot in this place again, and I’m going to make sure everyone knows how bad it is. No one should have to deal with this nonsense. I wouldn’t wish this on my worst enemy.
翻译：这家烂店玷污了Portillo的名声，我真是气炸了。Portillo曾经是芝加哥地区所有美食爱好者的可靠避风港，尤其是在深夜时分。但今天呢？简直难以置信。我去过很多家Portillo分店，但这家绝对是最差的。简直丢人现眼。
我等了20多分钟才吃到饭，店里只有我和我的两个朋友。但这还不是最糟糕的——我朋友的饭菜竟然等了25分钟才凉。等到终于拿到饭菜后，我们坐下来，想好好享受这段浪费时间和金钱的时光，但结果简直是笑话。
说说糟糕的客户服务吧。在20分钟的等待时间里，竟然没有人，一个也没有，来关心一下我们。一句话也没说。工作人员明明知道我们等了很久，却没人关心我们，确保我们得到妥善照顾。这不仅仅是糟糕的服务，更是彻头彻尾的不尊重。你这样对待顾客，简直是脱节了。
然后，更糟糕的是，我们坐下两分钟后，餐厅的灯就灭了。你们真的花了25分钟才给我们上菜，然后竟然在我们终于上菜后就大胆地关灯？你们逼着我们像傻瓜一样等，然后关灯就把我们赶出去，好像是我们的错？如果你们尽职尽责，我们早就离开了。但是，你们不，你们必须让我们从始至终都感受到这种完全的不尊重。
我以前很期待Portillo's餐厅。现在不行了。Homewood店让整个品牌蒙羞。这是一个可悲的笑话，显然它根本不在乎顾客。我再也不会踏足这个地方，我要让每个人都知道这里有多糟糕。任何人都不应该承受这种无谓的折磨。我不希望我的敌人遭遇这种事。
我等了20多分钟才吃到饭，店里只有我和我的两个朋友。但这还不是最糟糕的——我朋友的饭菜竟然等了25分钟才凉。等到终于拿到饭菜后，我们坐下来，想好好享受这段浪费时间和金钱的时光，但结果简直是笑话。
说说糟糕的客户服务吧。在20分钟的等待时间里，竟然没有人，一个也没有，来关心一下我们。一句话也没说。工作人员明明知道我们等了很久，却没人关心我们，确保我们得到妥善照顾。这不仅仅是糟糕的服务，更是彻头彻尾的不尊重。你这样对待顾客，简直是脱节了。
然后，更糟糕的是，我们坐下两分钟后，餐厅的灯就灭了。你们真的花了25分钟才给我们上菜，然后竟然在我们终于上菜后就大胆地关灯？你们逼着我们像傻瓜一样等，然后关灯就把我们赶出去，好像是我们的错？如果你们尽职尽责，我们早就离开了。但是，你们不，你们必须让我们从始至终都感受到这种完全的不尊重。
我以前很期待Portillo's餐厅。现在不行了。Homewood店让整个品牌蒙羞。这是一个可悲的笑话，显然它根本不在乎顾客。我再也不会踏足这个地方，我要让每个人都知道这里有多糟糕。任何人都不应该承受这种无谓的折磨。我不希望我的敌人遭遇这种事。
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