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Terrible service
Tripadvisor用户
Terrible service
Carbon Live Fire Mexican Grill的点评
点评：Terrible service ruins the whole experience.
Ordered online, picked it up. Get home & several items are missing. Call the restaurant and ask for a manager, Jamaica informs me that she can help…despite not being a manager. I let her know I’m missing items I paid for, she says she can have it delivered…for a fee. Despite it being their mistake. I ask how long it’ll take and she says I can get a credit. I don’t want to wait an hour for half of my order to be delivered. And a credit just means I have to order from them again…after then messing up my food. She says she can’t help so I need to speak to a manager. She puts me on “holds which actually just hangs up on me. I call back, ask for the manager again and speak to David. I tell him all of the above and he says he can give a credit. I explain that I don’t want a credit, I just want my money back for what I didn’t get. He huffs and gets and attitude. I ask for a refund and say I’ll be leaving a review because this experience has been awful and the service is ridiculous. He gets audibly upset…again! After leaving items out of my order, David and Jamaica are upset that I don’t want a credit for a future order. After they messed up my order and we’re rude and unprofessional.
Ordered online, picked it up. Get home & several items are missing. Call the restaurant and ask for a manager, Jamaica informs me that she can help…despite not being a manager. I let her know I’m missing items I paid for, she says she can have it delivered…for a fee. Despite it being their mistake. I ask how long it’ll take and she says I can get a credit. I don’t want to wait an hour for half of my order to be delivered. And a credit just means I have to order from them again…after then messing up my food. She says she can’t help so I need to speak to a manager. She puts me on “holds which actually just hangs up on me. I call back, ask for the manager again and speak to David. I tell him all of the above and he says he can give a credit. I explain that I don’t want a credit, I just want my money back for what I didn’t get. He huffs and gets and attitude. I ask for a refund and say I’ll be leaving a review because this experience has been awful and the service is ridiculous. He gets audibly upset…again! After leaving items out of my order, David and Jamaica are upset that I don’t want a credit for a future order. After they messed up my order and we’re rude and unprofessional.
翻译：糟糕的服务毁了整个体验。
网上订的，自己取的。回到家，几件物品不见了。打电话给餐厅找经理，牙买加告诉我她可以帮忙……尽管她不是经理。我让她知道我遗失了我支付的物品，她说她可以送货……收费。尽管这是他们的错误。我问需要多长时间，她说我可以得到积分。我不想等一个小时才能收到一半的订单。信用只是意味着我必须再次向他们订购……然后弄乱我的食物。她说她帮不上忙，所以我需要和经理谈谈。她让我“搁置，实际上只是挂在我身上。我回电话，再次询问经理并与大卫通话。我告诉他以上所有内容，他说他可以给予信任。我解释说我不想要积分，我只是想要退还我没有得到的钱。他气喘吁吁地态度。我要求退款并说我会留下评论，因为这种体验很糟糕而且服务很荒谬。听得见他心烦意乱……又一次！在我的订单中遗漏了物品后，大卫和牙买加很不高兴，因为我不想为以后的订单记账。在他们搞砸了我的订单之后，我们变得粗鲁和不专业。
网上订的，自己取的。回到家，几件物品不见了。打电话给餐厅找经理，牙买加告诉我她可以帮忙……尽管她不是经理。我让她知道我遗失了我支付的物品，她说她可以送货……收费。尽管这是他们的错误。我问需要多长时间，她说我可以得到积分。我不想等一个小时才能收到一半的订单。信用只是意味着我必须再次向他们订购……然后弄乱我的食物。她说她帮不上忙，所以我需要和经理谈谈。她让我“搁置，实际上只是挂在我身上。我回电话，再次询问经理并与大卫通话。我告诉他以上所有内容，他说他可以给予信任。我解释说我不想要积分，我只是想要退还我没有得到的钱。他气喘吁吁地态度。我要求退款并说我会留下评论，因为这种体验很糟糕而且服务很荒谬。听得见他心烦意乱……又一次！在我的订单中遗漏了物品后，大卫和牙买加很不高兴，因为我不想为以后的订单记账。在他们搞砸了我的订单之后，我们变得粗鲁和不专业。
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