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Poor customer service, questionable business practices
Catherine P
Poor customer service, questionable business practices
Asador Bastian的点评
点评：Won't speak to the food but will speak to their poor customer service and questionable business practices. About six months ago we had a reservation for five to check this place out. Unfortunately, the day before our reservation one of the couple's in our party had a baby a month early and as a result were unable to attend (the baby was also in the NICU during this time). I called the restaurant explaining the situation and asked if there was anything they could do with our deposit due to the circumstances, and they agreed to refund the full amount (initially they offered to change the date of our reservation but given the uncertainty of the situation we did not want to book anything at that time). After over a week there was no sign of a refund, so I called back and explained the situation again. I was assured we would be refunded. We weren't. It's one thing to have a policy and stick to it (while frustrating given the situation it's what we agreed to), however it's another thing to promise a customer a refund (twice) and never follow through.
Flash forward six months. Said couple recently got married and as a wedding present the group purchased a $300 gift card for them to finally have a chance to try this place out. When the couple went to make a reservation they were told they still had to put down a $90 deposit that would be applied to their bill and they could not use the gift card for this. Absolutely NOTHING on their website mentions this when you purchase a gift card. Who wants to give a gift that requires the recipient to pay nearly $100 of their own money to enjoy it? Awful customer service and business practices. There are plenty of amazing steak houses in Chicago - I'd recommend spending your money elsewhere.
Flash forward six months. Said couple recently got married and as a wedding present the group purchased a $300 gift card for them to finally have a chance to try this place out. When the couple went to make a reservation they were told they still had to put down a $90 deposit that would be applied to their bill and they could not use the gift card for this. Absolutely NOTHING on their website mentions this when you purchase a gift card. Who wants to give a gift that requires the recipient to pay nearly $100 of their own money to enjoy it? Awful customer service and business practices. There are plenty of amazing steak houses in Chicago - I'd recommend spending your money elsewhere.
翻译：不想谈食物，但想谈一谈他们糟糕的客户服务和可疑的商业行为。大约六个月前，我们预订了五个人来这里用餐。不幸的是，预订的前一天，我们团里的一对夫妇早产了一个月，因此我们无法前来用餐（婴儿当时也在新生儿重症监护室）。我打电话给餐厅解释了情况，并询问他们是否可以针对这种情况对我们的押金采取任何措施，他们同意全额退款（最初他们提出更改我们的预订日期，但考虑到情况的不确定性，我们当时不想预订任何东西）。一个多星期后，没有退款的迹象，所以我回电话再次解释了情况。他们向我保证会退款。我们没有。制定政策并坚持执行是一回事（虽然考虑到这种情况令人沮丧，但这是我们同意的），但向顾客承诺退款（两次）却从未兑现又是另一回事。
快进六个月。这对夫妇最近结婚了，作为结婚礼物，他们购买了一张价值 300 美元的礼品卡，终于有机会来这家餐厅了。当这对夫妇去预订时，他们被告知他们还必须支付 90 美元的押金，这笔钱将计入他们的账单，而且他们不能用礼品卡来支付这笔费用。当您购买礼品卡时，他们的网站上绝对没有提到这一点。谁愿意送一份需要收礼人自己支付近 100 美元才能享用的礼物呢？糟糕的客户服务和商业行为。芝加哥有很多很棒的牛排馆——我建议你把钱花在别处。
快进六个月。这对夫妇最近结婚了，作为结婚礼物，他们购买了一张价值 300 美元的礼品卡，终于有机会来这家餐厅了。当这对夫妇去预订时，他们被告知他们还必须支付 90 美元的押金，这笔钱将计入他们的账单，而且他们不能用礼品卡来支付这笔费用。当您购买礼品卡时，他们的网站上绝对没有提到这一点。谁愿意送一份需要收礼人自己支付近 100 美元才能享用的礼物呢？糟糕的客户服务和商业行为。芝加哥有很多很棒的牛排馆——我建议你把钱花在别处。
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