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Give me my money back please! I am just a regular person and don't have time for this!
芝加哥西南布尔里奇皇冠假日酒店的点评
点评：I stayed here in 2023 and gave them a five-star review and it was earned. A new company bought them since I came back in 2025 and my overall experience wasn't good. The main issue was an erroneous credit card charge that they made to my account. I actually worked with five different employees, called the general manager, and wrote him a letter. When I checked out with the bill explaining everything, everyone admitted that the charge was erroneous, but they still didn't get it removed in a timely fashion. Not everyone's in a position to have extra charges placed on their debit card as this can cause financial strain. As for the rooms, since 2023, when I found it to be updated and nice, it seems that there has been a lack of effort put into maintaining the rooms. The location is in a very exclusive neighborhood but it's quite a walk from this hotel to get to shopping and restaurants. They do have a complimentary shuttle but that shuttle does not have air condition at the time I rode in it. Another thing is they said that they did not have the adequate staff to pick up people in the shuttle. So for that reason I have to Uber most of the time. Finally, although they don't have the staff to drive the shuttle. They will shut down the front desk if they have to go get the people from the golf place. That is an exception to the rule of vacating and leaving the front desk unmaintained. I guess they're understaffed. The people there seem to be working hard and trying their best. Regardless, as if the golf people gets special privileges. They're still without air condition, which probably doesn't fly well with that high-end crowd. Disappointed. So an additional update really odd is even though I checked in on Monday July 23rd, the $50 hold for incidentals doesn't expire until August 5th. That sounds like chicanery and I'm going to have to reach out to the Illinois state's attorney as well as the CEO of crown plaza hotels to let them know what's going on here
翻译：我2023年住在这里，给了他们五星评价，这笔评价是实至名归的。2025年我回来后，一家新公司收购了他们，总体体验并不好。主要问题是他们错误地从我的信用卡账户中扣款。我实际上和五位不同的员工一起工作，打电话给总经理，并给他写了一封信。当我拿着账单退房时，每个人都承认这笔收费是错误的，但他们仍然没有及时取消这笔收费。不是每个人都能承受借记卡被额外扣款，因为这会造成经济压力。至于房间，自2023年我发现它更新漂亮以来，似乎在房间维护方面缺乏努力。酒店位于一个非常高档的街区，但从酒店步行到购物场所和餐厅需要相当长的时间。酒店确实提供免费班车，但我乘坐的时候，班车没有空调。还有一件事，他们说没有足够的人手来接班车。所以，我大部分时间都得打优步。最后，虽然他们没有司机开班车，但如果要去高尔夫球场接人，前台会关闭。这算是例外，前台离开后就无人维护了。我猜他们人手不足。那里的人似乎很努力，尽力而为。不管怎样，好像高尔夫球场的人有什么特权似的。他们仍然没有空调，这可能不太适合那些高端人群。真失望。另外，还有一个非常奇怪的更新：虽然我是7月23日星期一入住的，但50美元的杂费预扣款要到8月5日才到期。这听起来像是在耍花招，我得联系伊利诺伊州检察官和皇冠假日酒店的首席执行官，让他们知道发生了什么事。
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