下载App
资质规则
旅行
账户
Angela M
HORRIBLE SEWER SMELL
芝加哥布里奇维尤希尔顿欣庭酒店及套房的点评
点评：I am a Diamond member and was treated as a first time guest. I arrived and got on the elevator which smelled like sewage, I got off on the 4th floor and headed to my room, the hall smelled like sewage, went into my room and it to smelled like sewage.
I immediately called down to the front desk and was told they were sold out so they could not give me another room, I was told they would send me some air freshner.
I asked to cancel and get a refund and I would go somewhere else, I was told that was not an option.
I waited for the air freshner to arrive to see if it would make it better,
They brought up some frebreeze that did not help at all, I decided to leave.
I took my wated bottle I was going to stop and get ice, the ice machine had a sign on it, ice machine on 4th and 3rd floor is out of order.
I got some on the first floor on the way out.
I arrived back at the hotel after midnight, slept in the chair as the sheets looked unkempt, the table had dust all over it so I could tell the room was not cleaned properly.
The next morning I got up and left to go to meet family, once I was done I arrived back at the hotel and the same smell, I checked out.
The day of my arrival after speaking with the front desk, I did call customer service who gave me a case number for my complaint. I was told the manager of the hotel would call me back in 3 days.
instead of the manager calling me back he chose to throw 10,000 bonus points in my account.
This is unacceptable. When did phone calls and owning up to this stop?
I will no longer use Hilton hotels, I will go back to using Marriott.
I immediately called down to the front desk and was told they were sold out so they could not give me another room, I was told they would send me some air freshner.
I asked to cancel and get a refund and I would go somewhere else, I was told that was not an option.
I waited for the air freshner to arrive to see if it would make it better,
They brought up some frebreeze that did not help at all, I decided to leave.
I took my wated bottle I was going to stop and get ice, the ice machine had a sign on it, ice machine on 4th and 3rd floor is out of order.
I got some on the first floor on the way out.
I arrived back at the hotel after midnight, slept in the chair as the sheets looked unkempt, the table had dust all over it so I could tell the room was not cleaned properly.
The next morning I got up and left to go to meet family, once I was done I arrived back at the hotel and the same smell, I checked out.
The day of my arrival after speaking with the front desk, I did call customer service who gave me a case number for my complaint. I was told the manager of the hotel would call me back in 3 days.
instead of the manager calling me back he chose to throw 10,000 bonus points in my account.
This is unacceptable. When did phone calls and owning up to this stop?
I will no longer use Hilton hotels, I will go back to using Marriott.
翻译：我是钻石会员，被当作第一次来的客人对待。我到了，上了电梯，闻起来像污水，我在四楼下车，前往我的房间，大厅闻起来像污水，走进我的房间，闻起来像污水。
我立即打电话给前台，被告知他们已经卖完了，所以他们不能给我另一个房间，他们告诉我他们会给我一些空气清新剂。
我要求取消并获得退款，我会去其他地方，但我被告知这不是一个选择。
我等待空气清新剂到达，看看是否会改善情况，
他们带来了一些根本没有帮助的微风，我决定离开。
我拿着我的水瓶，打算停下来取冰块，制冰机上有一个标志，四楼和三楼的制冰机坏了。
我出去的时候在一楼买了一些。
午夜后我回到酒店，睡在椅子上，床单看起来不整洁，桌子上到处都是灰尘，所以我可以看出房间没有打扫干净。
第二天早上，我起床去见家人，完成后我回到酒店，同样的气味，我退房了。
在我到达的那天，在与前台交谈后，我确实给客户服务部打电话，他们给了我一个投诉的案件号码。我被告知酒店经理会在三天内给我回电。
经理没有给我回电话，而是选择在我的帐户中投入 10,000 点奖励积分。
这是无法接受的。打电话和承认这件事什么时候停止了？
我将不再使用希尔顿酒店，我将重新使用万豪酒店。
我立即打电话给前台，被告知他们已经卖完了，所以他们不能给我另一个房间，他们告诉我他们会给我一些空气清新剂。
我要求取消并获得退款，我会去其他地方，但我被告知这不是一个选择。
我等待空气清新剂到达，看看是否会改善情况，
他们带来了一些根本没有帮助的微风，我决定离开。
我拿着我的水瓶，打算停下来取冰块，制冰机上有一个标志，四楼和三楼的制冰机坏了。
我出去的时候在一楼买了一些。
午夜后我回到酒店，睡在椅子上，床单看起来不整洁，桌子上到处都是灰尘，所以我可以看出房间没有打扫干净。
第二天早上，我起床去见家人，完成后我回到酒店，同样的气味，我退房了。
在我到达的那天，在与前台交谈后，我确实给客户服务部打电话，他们给了我一个投诉的案件号码。我被告知酒店经理会在三天内给我回电。
经理没有给我回电话，而是选择在我的帐户中投入 10,000 点奖励积分。
这是无法接受的。打电话和承认这件事什么时候停止了？
我将不再使用希尔顿酒店，我将重新使用万豪酒店。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
