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Worst experience in my life
Holiday Inn & Suites 布卢明顿 - 机场的点评
点评：Paid for my 2 rooms in full and when i got to the hotel at 3pm to check in they had no reservations for me they had me call the ihg line they had the reservations and that i paid in full yet the hotel said they could not do anything for me since it was not in there system. I was told that i would not have to pay again they would get it figured out. I had to call ihg and the hotel between 10 to 15 times while i was trying to spend time with family out of state. I had to change in there bathroom and get ready to see family because they could or would not give me my rooms that were already paid for. By 11pm they still did not have anything solved i had to pay for my rooms again they were more expensive than i paid the 1st time and ihg told me its the hotels problem and igh said it was the hotels problem. The manager at the hotel did not care at all that this happened it was not his problem. I was told different things each time i called. I heard we can not call the hotel then the next person i talked to said they wld call the hotel. I was told i cld not get a refund for paying for my room twice then was told they would give me one. Still waiting on confirmation that they are going to do anything for me at all i have called 6 times today and every time i get put on hold then hung up on i have been in hold for a total of a hr today to get nothing resolved. I got into my rooms at 1130 pm and i paid almost 900 dollars for 2 rooms that were not what i reserved. The hotel staff was not helpful at all the bathrooms were so small that you had to turn sideways to shut the door im not a big person so they were extremely small i will never never in my life even if its free stay with this company agian. I paid though the ihg site not a 3rd party so they have no reason to do any of this. It is now Tuesday i have been on the phone for 3 hours with no resolution im either gave the run around put on hold or transferred and hung up on
翻译：全额支付了我的 2 个房间的费用，当我下午 3 点到达酒店办理入住时，他们没有为我预订，他们让我拨打 ihg 热线，他们已经预订了，我已全额付款，但酒店说他们不能这样做对我来说有什么，因为它不在系统中。有人告诉我，我不必再次付款，他们会弄清楚的。当我试图与州外的家人共度时光时，我不得不给洲际酒店集团和酒店打电话 10 到 15 次。我必须在那里的浴室换衣服并准备好见家人，因为他们可以或不会给我已经付款的房间。到了晚上 11 点，他们仍然没有解决任何问题，我不得不再次支付我的房间费用，他们比我第一次付的钱贵，洲际酒店告诉我这是酒店的问题，哎呀说这是酒店的问题。酒店经理根本不在乎发生这种事，这不是他的问题。每次我打电话时，他们都会告诉我不同的事情。我听说我们不能打电话给酒店，然后我交谈的下一个人说他们会打电话给酒店。有人告诉我，我无法获得两次房费退款，然后又被告知他们会给我一张。仍在等待确认他们会为我做任何事情，我今天打了 6 次电话，每次我都被搁置然后挂断，我今天总共被搁置了一个小时，但没有解决任何问题。我在晚上 1130 点进入房间，花了近 900 美元买了 2 个不是我预订的房间。酒店的工作人员一点也不乐于助人，浴室太小了，你必须侧身才能关上门，我不是个大人物，所以浴室非常小，我一生中永远不会，即使它再次免费入住这家公司。我是通过洲际酒店集团网站而非第三方网站付费的，所以他们没有理由这样做。现在是星期二，我已经打了 3 个小时的电话，但没有任何解决办法，我要么四处奔走，要么搁置，要么转接并挂断电话。
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