点评:We have been going to Rockmart Jefferson’s on Monday nights since February when it started we have always had the same waitress Tori she is great, last night when I got there I was told by hostess that the normal section we have sit in for since February was not Tori’s anymore it was Brooke’s,. Brooke is not as friendly and out going as Tori, and she doesn’t have to be because she is general manager’s sister and she has let people know with her attitude just that. I told the hostess that I wanted the party section and I want Tori to wait on me and my party. I was not the only regulars for trivia night last night that was about ready to walkout when we was told that sitting there means Tori wasn’t our waitress. It’s a good thing your store manager Maggie had Jefferson’s best interest in mind and let Tori wait on everyone that asked for her or your busiest night would have turned into your slowest night because all your regulars would have walked out and that would been over half your business. The regular trivia parties bring at no less than 8 people, but most of the time more. It’s bad business to let a waitress’s attitude affect your business, and Brooke has a bad attitude. My family is regulars and not just on trivia nights we have been going for about 3yrs and always sit in same section because for 3yrs it has always been Tori as our waitress, we like her because she knows our drink orders as soon as we walk in, she starts preparing them; we don’t have to wait for drinks, she also knows our food orders, all she has to ask is do you want your normal, and makes things easy while playing trivia, but also makes us feel good that she took the time to know her customers. That is what a great waitress is. Brooke doesn’t smile she acts like she hates her job, and let’s the customers know she isn’t in no hurry to wait on us, because no one is going to do anything to her, and if she gets upset about something she can go to her sister. I heard her tell one of the other staff that she is going to tell her sister what happened to her tonight. When she does it to herself because she has a bad attitude.
Now as far as rest of staff your manager Maggie is awesome and friendly and knows how to keep your customers happy. Your bar staff can’t make a decent drink to save their life, and your kitchen staff is ok, they could use some help. They shouldn’t be allowed to cook oysters in microwave they are never cooked right, baked oysters mean baked, fired oysters are always overcooked or undercooked. Basically right now the best thing you have going for Rockmart Jefferson’s is Trivia night, Tori and Maggie. Your wings, tater tots, and hamburgers are good.
At least they are better than the Jefferson’s in Villa Rica every time we go there can’t eat the food afraid we will get sick, those cooks can’t seem to cook chicken, your wings are always cold and not cooked properly. I have been in there 3 different times and each time my party has to send the wings back. Now if we go to trivia there on Wednesday it is just to play and see your waitress Alicia she is awesome, we order drinks because the bartender there is usually really good, and we order chips and salsa and that’s it. The bartender is a little older at Villa Rica Jefferson’s than Rockmart which I think makes a difference with the drinks, more experience: Jefferson’s needs to do better, especially on trivia nights because that is your busiest night and need to make sure you are keeping your customers happy.
翻译:自从 2 月开始以来,我们一直在周一晚上去 Rockmart Jefferson's,当时我们一直有同一个女服务员 Tori,她很棒,昨晚当我到达那里时,女主人告诉我,自 2 月以来我们坐的正常部分是不再是 Tori 的,而是 Brooke 的。 Brooke 不像 Tori 那样友好和外向,她不必如此,因为她是总经理的妹妹,她的态度已经让人们知道了。我告诉女主人我想要派对区,我想让托里等我和我的派对。当我们被告知坐在那里意味着 Tori 不是我们的女服务员时,我不是昨晚准备罢工的琐事之夜的唯一常客。这是一件好事,你的商店经理 Maggie 把 Jefferson 的最大利益放在心上,让 Tori 等待每个要她的人,否则你最忙碌的夜晚会变成你最慢的夜晚,因为你所有的常客都会走了出去,那会超过你的一半商业。常规的知识问答聚会人数不少于 8 人,但大多数时候人数更多。让女服务员的态度影响您的生意是不好的生意,而布鲁克的态度很差。我的家人是常客,不仅仅是在琐事之夜,我们已经去了大约 3 年,并且总是坐在同一个区域,因为 3 年来一直是 Tori 作为我们的女服务员,我们喜欢她,因为我们一走进她就知道我们的饮料订单,她开始准备它们;我们不必等待饮料,她也知道我们的食物订单,她所要问的只是你想要你的正常,并且在玩琐事时让事情变得简单,但也让我们感觉很好,因为她花时间知道她的顾客。这就是一个伟大的女服务员。 Brooke 没有笑,她表现得好像她讨厌她的工作,让顾客知道她并不急于等我们,因为没有人会对她做任何事,如果她对某事感到不高兴,她可以去找她姐姐。我听到她告诉其他一名工作人员,她要告诉她姐姐今晚发生的事情。当她因为态度不好而对自己这样做时。
现在就其他员工而言,您的经理 Maggie 非常棒且友好,并且知道如何让您的客户满意。您的酒吧工作人员无法制作像样的饮料来挽救他们的生命,而您的厨房工作人员还可以,他们需要一些帮助。他们不应该被允许在微波炉中烹饪牡蛎,因为它们从来没有被正确地烹饪过,烤牡蛎意味着烤过的、烤过的牡蛎总是煮得太熟或未煮熟。基本上,现在你为 Rockmart Jefferson's 做的最好的事情就是 Trivia 之夜,Tori 和 Maggie。你的鸡翅、土豆泥和汉堡包都不错。
至少他们每次去那里都比 Villa Rica 的 Jefferson's 好 不能吃食物,怕我们会生病,那些厨师似乎不会煮鸡肉,你的翅膀总是冷的,煮得不好。我去过那里 3 次不同的时间,每次我的派对都必须送回翅膀。现在,如果我们星期三去那里玩琐事,那只是为了玩,看看你的女服务员艾丽西亚,她很棒,我们点了酒,因为那里的调酒师通常非常好,我们点了薯条和莎莎酱,仅此而已。 Villa Rica Jefferson's 的调酒师比 Rockmart 年纪大一点,我认为这对饮料有影响,更多经验:Jefferson's 需要做得更好,尤其是在琐事之夜,因为那是你最忙的夜晚,需要确保你保持你的酒量顾客开心。