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Don't ask to switch rooms
Red Roof Inn Atlanta - Norcross的点评
点评：I would give negative stars if I could. I booked a room on 5/2/25 through Expedia, but accidentally selected a smoking room even though I don't smoke. I asked the woman at the front desk to change it to a non smoking room thinking it wouldn't be that big of a deal. She said they require a $50 deposit to change my room. I said fine and handed her my debit card, but then she said "oh no, it has to be cash". I'm not stupid, so I said I don't have $50 in cash. Then she said they dont have any non smoking rooms. There was glass between us, but there is a microphone on her side and a speaker on the customer side. She turned up the microphone to make really loud feedback noise in the room just to drown me out. She said something into the microphone, and I put my hand over the speaker so I could talk and said I want to cancel my reservation. She said I had to talk to Expedia. I called Expedia, and they said they can't refund it until the hotel refunds it, but they'll call the hotel. So they called the hotel and the woman answered the phone. She told Expedia that they don't have any non smoking rooms, and that she couldn't refund it, a manager has to do that, then walked out of view. Expedia relayed that info to me, and said they will call them the next day to talk to a manager to get a refund. They finally called me back today to say that they have called every day, and that apparently there is never a manager there. So they basically stole my money, I still haven't received a refund. Stay away from this place.
翻译：如果可以的话，我宁愿给负分。我于2025年5月2日通过Expedia预订了一间客房，但我不吸烟，不小心选了一间吸烟房。我以为没什么大不了的，就让前台的女士帮我换成无烟房。她说换房间需要50美元押金。我说没问题，然后递给她我的借记卡，但她却说“哦不，必须现金”。我不傻，所以我说我没有50美元现金。然后她说他们没有无烟房。我们之间隔着玻璃，但她那边有麦克风，顾客那边有扬声器。她把麦克风的音量调大，让房间里的反馈声非常大，就为了盖过我的声音。她对着麦克风说了些什么，我用手捂住扬声器，好让我说话，说我想取消预订。她说我必须联系Expedia。我打电话给Expedia，他们说除非酒店退款，否则他们无法退款，但他们会联系酒店。于是他们打电话给酒店，接电话的是一位女士。她告诉Expedia，他们没有无烟房，而且她无法退款，必须由经理来处理，然后就走开了。Expedia把这个信息转达给我，并说他们会在第二天打电话给经理，讨论退款事宜。他们今天终于给我回电话，说他们每天都打电话，但经理似乎一直没来。所以他们基本上偷了我的钱，我到现在还没收到退款。离这家酒店远点。
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