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Worst burger King
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Worst burger King
Burger King的点评
点评：Went through drive thru and was in outer lane. Gentleman came in and said gold ine moment. I understood their frustration because sign on speaker explained that they only had 2 staff working. I understand and was patient. But to my amazement 2 Cars pulled into inner lane and speedily ordered and pulled up while I continued to wait. I then backed up to pull into inner lane. The same gentleman asked me ti wait again. I then told him 2 cars pulled up ahead of me. He said his headset didn't tell him which lane I was in. I told him nevermind and pulled off. I then thought maybe I could help explain what would help with their confusion. So I called that same location and asked for manager. The one that answered stated he was a general manager. I explained what happened and suggested maybe since they were short staffed that it would streamline the customers to one lane if they closed a lane. He then said that the franchise owners did not allow this. A general Manger should have this authority and when he said he couldn't, I then realized that he was not interested in helping to make the customer service experience to be smooth and was only met by his lame excuses. Management of thos location is apparently not qualified for their position and staffing may remain if it was a better ran location.
翻译：通过得来速并在外车道。绅士进来，马上说金子。我理解他们的沮丧，因为登录扬声器解释说他们只有 2 名员工在工作。我理解并耐心等待。但令我惊讶的是，有 2 辆车开进了内车道，并在我继续等待的同时迅速命令并停了下来。然后我倒车进入内车道。同一位先生让我再等一下。然后我告诉他有两辆车停在我前面。他说他的耳机没有告诉他我在哪条车道。我告诉他没关系，然后离开了。然后我想也许我可以帮助解释什么可以帮助他们解决困惑。所以我打电话给同一个地方并要求经理。回答的人说他是总经理。我解释了发生的事情，并建议可能因为他们人手短缺，如果他们关闭一条车道，它将把顾客简化到一条车道。然后他说特许经营权所有者不允许这样做。一个总经理应该有这个权力，当他说他不能时，我才意识到他没有兴趣帮助使客户服务体验变得顺畅，只能用他蹩脚的借口来满足。那些地点的管理人员显然不符合他们的职位，如果这是一个更好的经营地点，人员可能会保留下来。
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