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Dina W
Worst hotel experience EVER! (And we are Hilton Honors Members)
希尔顿亚特兰大南/麦克多诺套房酒店的点评
点评：The room was so dirty, we bought disinfectant wipes the first day and cleaned ourselves. When you walked across the tile floors your feet would make a sticking sound. The arms of the sofa were so dirty, we sacrificed clothing to put down on it before we sat. The shades were dirty and had holes in them. The bathroom exhaust fan didn’t work and the shower glass had clearly been replaced by a curtain that was mounted too high, so every time we showered the entire floor was wet, which probably explains the disgusting black mold on the grout and caulk. We spent extra money on the suite because it indicated a full kitchen. We called to inquire about that before we booked because we wanted the ability to cook in the room. We even put a notation in our booking that we wanted to reserve a cooktop. We were given numerous excuses, such as it was locked in a closet and the person with the key wasn’t in. We never did get the cooktop and, therefore, purchase 3 dinners that were an unexpected expense. The second day I reported the fan, the curtain and our dissatisfaction with the cooktop situation and asked what they planned to do to compensate us for having to purchase meals we were not expecting to have to pay for. The person who indicated she was the manager avoided answering the question 3 times in spite of the satisfaction guaranty posted in the lobby. They did nothing to try to make us feel that our concerns were important. Not up to Hilton standards. We would never stay at a Hilton again.
翻译：房间太脏了，我们第一天就买了消毒湿巾自己打扫。当你走过瓷砖地板时，你的脚会发出粘连的声音。沙发的扶手太脏了，我们不得不在坐下之前换上衣服。窗帘很脏，上面有洞。浴室的排气扇坏了，淋浴玻璃显然被安装得太高的窗帘取代了，所以每次我们洗澡时，整个地板都是湿的，这可能解释了水泥浆和填缝剂上令人作呕的黑色霉菌。我们花了额外的钱买了套房，因为它表明有一个完整的厨房。我们在预订之前打电话询问了这件事，因为我们想在房间里做饭。我们甚至在预订时注明我们想预订一个炉灶。我们得到了很多借口，比如它被锁在壁橱里，拿钥匙的人不在。我们从来没有得到炉灶，因此，我们购买了 3 顿晚餐，这是一笔意料之外的开支。第二天，我报告了风扇、窗帘和我们对炉灶情况的不满，并询问他们打算如何补偿我们不得不购买我们原本不打算支付的餐食。尽管大厅里张贴着满意保证，但自称是经理的人三次回避了这个问题。他们没有做任何事情让我们觉得我们的担忧很重要。不符合希尔顿的标准。我们再也不会住在希尔顿了。
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