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Sarah B
Booked Room But not Available
Courtyard by Marriott Atlanta McDonough的点评
点评：We booked our hotel room on the Marriott Bonvoy app. The room we booked was a room with two queen beds. When we arrived we were told the hotel didn’t have any rooms available with two queen beds and the front desk worker was not sure why the app aloud us to book that type of room. She said the only rooms they had available were King rooms with a pullout sofa. We said ok thinking the sofa would be a regular size pullout sofa for our 14 and 16 year old to sleep on, which we’ve done before if no queen beds are available. When we got to the room we noticed the pullout was smaller than a normal pullout sofa size and seemed to be a twin size bed that wouldn’t fit our two children. I went back down to see what our options would be, thinking we would need to go elsewhere or possibly book another room even though we ended up in this situation due to the hotel allowing us to book and not having the correct room available even though we booked from their app. The lady at the front said she could bring us a rollaway but it would take a little while since she was the only individual there. No problem. After waiting for an hour I called back down stairs at 11:00pm and she said give her a little longer she was waiting for relief. Fifteen minutes later she called me back and said she had just been informed they didn’t have any rollaways available. Not sure how she didn’t know that being the “only” individual working her shift and who informed her. She did however offer us more sheets and covers which was sweet, but for a non existent extra bed! So basically we were told one thing to stay and then slept three to a King bed. Not a great experience.
翻译：我们用万豪旅享家的App预订了酒店房间。我们预订的房间是两张大床的。到达酒店后，前台工作人员告诉我们酒店没有空房，并不明白为什么App会提示我们预订这种类型的房间。她说，酒店只有带折叠沙发的大床房。我们答应了，心想沙发应该是普通尺寸的折叠沙发，适合我们14岁和16岁的孩子睡，以前如果没有大床的话，我们也会这么做。但到了房间后，我们发现折叠沙发比普通的折叠沙发要小，看起来像是一张单人床，睡不着我们的两个孩子。我下楼看看有什么选择，心想我们得去别的地方，或者可能得预订另一个房间，但最终我们还是遇到了这种情况，因为酒店允许我们预订，而且我们虽然用App预订了，却没有合适的房间。前台的女士说她可以给我们拿一张折叠床，但需要一点时间，因为她是酒店里唯一的客人。没问题。等了一个小时后，晚上11点我回楼下打电话，她说再等一会儿，她还在等换床。十五分钟后，她又给我回电话，说她刚被告知没有折叠床了。不知道她怎么会不知道，毕竟她值班的“唯一”工作人员，也是她通知她的。不过，她确实给了我们更多的床单和被套，这很贴心，但加床根本不存在！所以，我们基本上被告知要留一件事，然后三个人挤在一张特大床上。体验很差。
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