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Robert R

My Regrets

Holiday Inn Express 玛丽埃塔 - 亚特兰大西北的点评

2023年07月31日发布于: 海外

点评：What a disappointment; beyond what appears to be a real scam job by the contractors, the attention to details was no where to be witnessed via staff. The workmanship on the remodel is a disaster; hopefully there is legal action toward recovery of terrible workmanship. HOWEVER, that is not the worst of my review....we arrived on the evening of the 28th checking in around 5:15; the toilet/commode was stopped up and water at the top edge. We just stopped to check in and leave again quickly for a ball game. Stopped by front desk to request maintenance and went on our way. We returned about 10:00 to only find nothing had been done; we did find the master keys (property of front desk) in our room>>> I returned to the front desk to be advised they could do nothing; there were no other rooms.....we just stood there and stared at each other; finally giving to to go back to the room and get some rest; we had to go to the lobby during the night for any bathroom needs we might have......request to speak to or have the manager call us was in vain; no reply, no action; lackadaisical attitude by every one. They had there rooms all booked and they were happy. Front desk employee advised us early Saturday am that he would "comp" the room -- that did not happen, upon checkout I was told no credit could be issued; I again asked to speak to the manager who was reportedly somewhere behind the wall ??? I was told her name was Sofia M. They advised they could not give out last name. (imagine why) 24 hours with no use of the bathroom; finally late in the day of 29th issue was resolved. Still no word from management. Still no credit. I will attach some pictures with this review; the large broken piece of flooring was where we were suppose to stand while brushing our teeth. I feel so sorry for the money that was wasted toward some of the worst "updates" ever. Vents falling from the ceiling; refrigerator did not work; plugs by the bed had no current and on and on this list could go. PLEASE do not spend your hard earned money staying at this dump. I would not have taken my concerns to this venue had the management only given me the courtesy of being a paying customer .

翻译：多么令人失望啊！除了承包商的真正诈骗工作外，工作人员在任何地方都看不到对细节的关注。改造的做工是一场灾难；希望有法律行动来恢复糟糕的工艺。然而，这还不是我评价中最糟糕的……我们是 28 号晚上 5 点 15 分左右到达的。厕所/马桶被堵住了，水在顶部边缘。我们只是停下来办理入住手续，然后又很快离开去参加一场球赛。在前台停下来请求维修，然后继续我们的路。我们大约10:00返回，却发现什么也没做；我们确实在我们的房间里找到了主钥匙（前台的财产）>>> 我回到前台，被告知他们无能为力；没有其他房间……我们只是站在那里互相凝视；终于答应回房间休息了；我们不得不在晚上去大堂满足我们可能有的任何浴室需求……要求与经理通话或让经理给我们打电话是徒劳的；没有回应，就没有行动；每个人都表现出懒散的态度。他们的房间都订好了，他们很高兴。周六早上，前台员工告诉我们，他会“补偿”房间——但这并没有发生，结账时我被告知不能发放积分；我再次要求与据报道在墙后面某处的经理交谈？？？有人告诉我她的名字叫索菲亚·M。他们建议不能透露姓氏。（想象一下为什么）24小时不使用卫生间；终于在29日晚，这个问题得到了解决。管理层仍然没有任何消息。还是没有信用。我会在这篇评论中附上一些图片；那块大块地板是我们刷牙时应该站着的地方。我对浪费在一些有史以来最糟糕的“更新”上的钱感到非常抱歉。通风口从天花板落下；冰箱不工作；床边的插头没有电流，而且这个清单上还可以。请不要把辛苦赚来的钱花在这个垃圾场。如果管理层只是给予我作为付费客户的礼貌，我就不会把我的担忧带到这个场所。

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