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POOR CUSTOMER SERVICE EXPERIENCE
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POOR CUSTOMER SERVICE EXPERIENCE
Panera Bread的点评
点评：Went there this evening with my family of 5 and ordered $79.28 of food at 8:43pm. When waiting by the pick up counter for my food I saw they were bagging it up to go. I told them it was for here. Was then told they are closing soon and it would have to be to go. I asked what time did they close and was told 9pm. It was before 9pm and I told them to hand me the food on a tray that I was eating here. Someone went and told the teenage manager and she said they closed at 9pm and would be turning off the lights at that time. We then got in a discussion that I ordered and was getting my food before 9pm and would be eating in the restaurant. She then came to our table and said she called the GM and she would give my family until 9:15pm to eat and then we would have to leave the premises. We were finishing up at 9:15pm and she cut the lights off. Incredibly rude and disappointing customer service experience. Had we not just left the funeral home just prior to arriving here and my wife was already upset over her mother's passing, I would have pushed the matter further. If I could rate this specific location a "0" star I would. I caution anyone who even thinks about visiting this location to consider having their meal elsewhere as clearly these employees are more concerned with clocking out for the day rather than providing customer service. POOR experience @panerabread
翻译：今天晚上我和家人五口之家去了那里，在晚上 8 点 43 分点了 79.28 美元的食物。当我在取餐柜台等着取餐时，看到他们正在打包准备外带。我告诉他们这是给这里的。然后他们告诉我他们很快就要关门了，必须外带。我问他们几点关门，他们说是晚上 9 点。当时还不到 9 点，我告诉他们把食物放在托盘上递给我，说我在这里吃。有人去告诉了十几岁的经理，她说他们晚上 9 点关门，到时候就会关灯。然后我们商量了一下，我点了菜，要在 9 点之前拿到，然后在餐厅里吃。然后她来到我们的桌子旁，说她打电话给总经理，让我的家人在晚上 9 点 15 分之前吃饭，然后我们就必须离开这里。我们晚上 9 点 15 分就要结束了，她却把灯关了。非常粗鲁和令人失望的客户服务体验。如果我们不是刚从殡仪馆出来就来这里，而且我妻子已经为她母亲的去世而难过了，我肯定会继续追究此事。如果我能给这家店打零分，我一定会的。我提醒任何想来这家店的人，最好还是去别处用餐，因为很明显，这些员工更关心的是下班打卡，而不是提供客户服务。@panerabread 体验太差了
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