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Shocking attitude of management toward good customers
Don B
Shocking attitude of management toward good customers
Mellow Mushroom的点评
点评：My wife and I ate at the West Cobb restaurant on 6/23/24. We each ordered a salad, entree and diet coke. After the drinks and salad were served my wife changed her mind and decided she wanted a glass of wine instead of the diet coke and I took my wife's diet coke to drink as my refill. We finished our meal and received our bill for $75.73. We were charged for 2 diet cokes, and I asked our server to remove one of the diet cokes from our bill pointing out that my wife had ordered a glass of wine, and I drank the diet coke she had initially ordered as my refill. He stated that since the diet coke was ordered and delivered to the table he could not remove it from our bill. I was a bit shocked by his response and asked that he check with his manager. The manager said the same thing that since the diet coke had been ordered and was delivered to the table that he couldn't remove it from our bill. I told him I just wanted to be clear on the restaurant's policy. A customer changes her order from a $2.99 diet coke to a $14 glass of wine. She did not drink the diet coke but her husband drank it in place of the refill he was entitled to. The restaurant is not out any product and the customer's bill is over $75 for two people. He is willing to lose a customer over a $2.99 diet coke that probably cost the restaurant no more than 50 cents. He reiterated that was the restaurant's policy. My wife and I are both in our mid 70's and there was never an argument or anything that either side said or did to cause animosity between us. The restaurant just stuck doggedly to it's policy and the amount was so small I knew I could offset it with my tip. I usually tip 20% of the pretax bill which in this case would have been $14.30. We will not be back to this restaurant. The food was average, and this restaurant obviously does not value us as customers.
翻译：我和妻子于 2024 年 6 月 23 日在 West Cobb 餐厅吃饭。我们每人点了一份沙拉、主菜和健怡可乐。饮料和沙拉上桌后，我妻子改变了主意，决定要一杯葡萄酒而不是健怡可乐，我拿了妻子的健怡可乐作为续杯。我们吃完饭，收到了 75.73 美元的账单。我们被收取了 2 杯健怡可乐的费用，我要求服务员从我们的账单中扣除一杯健怡可乐，并指出我妻子点了一杯葡萄酒，我喝了她最初点的健怡可乐作为续杯。他说，由于健怡可乐已经订购并送到了桌子上，所以他不能从我们的账单中扣除。他的回答让我有点震惊，并要求他向经理核实。经理也说了同样的话，因为健怡可乐已经订购并送到了桌子上，所以他不能从我们的账单中扣除。我告诉他我只是想清楚餐厅的政策。一位顾客将她点的 2.99 美元健怡可乐改成了 14 美元一杯的葡萄酒。她没有喝健怡可乐，但她的丈夫喝了，而他没有得到续杯。这家餐厅没有任何产品，这位顾客的账单是两人 75 多美元。他愿意因为一杯 2.99 美元的健怡可乐而失去一位顾客，而这家餐厅的成本可能不超过 50 美分。他重申这是餐厅的政策。我和妻子都 70 多岁了，我们之间从来没有发生过争吵，也没有说过或做过任何引起敌意的事情。这家餐厅只是顽固地坚持它的政策，而且金额很小，我知道我可以用小费来抵消。我通常给税前账单的 20% 作为小费，在这种情况下是 14.30 美元。我们不会再来这家餐厅了。食物很一般，这家餐厅显然不重视我们这些顾客。
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