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Stephanie G
Terrible experience from start to end.
Routes Car Rental的点评
点评：When we arrived to pick up the car, we were told the car we reserved was not available and were given a smaller car with no price adjustment or reasoning behind why a vehicle we reserved was not available. Not sure what the point of making a reservation is if it’s not going to be available when picking up at designated date and time.
We received a parking ticket while renting the car. The ticket was a mistake and was dismissed by the county. Routes proceeded to charge our account for the ticket anyways. After calling to talk to customer service, we were not given an answer how to resolve the issue and was told we would hear back in 24-48 hours. This happened 3 separate times over a week after calling multiple times trying to resolve the issue. We ended up disputing the charge with the credit card company due to lack of response and given the run around with customer service. A month later, we were charged again for an unknown fee.
Customer service is a nightmare to deal with only telling you you’ll get a response in 24-48 hours but not actually giving a response. They charged our card for multiple charges that aren’t used for anything, leading us to believe they are pocketing the money.
We received a parking ticket while renting the car. The ticket was a mistake and was dismissed by the county. Routes proceeded to charge our account for the ticket anyways. After calling to talk to customer service, we were not given an answer how to resolve the issue and was told we would hear back in 24-48 hours. This happened 3 separate times over a week after calling multiple times trying to resolve the issue. We ended up disputing the charge with the credit card company due to lack of response and given the run around with customer service. A month later, we were charged again for an unknown fee.
Customer service is a nightmare to deal with only telling you you’ll get a response in 24-48 hours but not actually giving a response. They charged our card for multiple charges that aren’t used for anything, leading us to believe they are pocketing the money.
翻译：当我们到达取车地点时，被告知我们预订的车辆已停用，并被安排了一辆较小的车辆，没有价格调整，也没有解释为什么我们预订的车辆已停用。如果在指定日期和时间取车时无法使用，我真不明白预订还有什么意义。
我们在租车时收到了一张停车罚单。这张罚单是错误的，县政府已经撤销了。Routes 还是从我们的账户中扣除了罚单费用。我们打电话联系客服，但没有得到任何解决办法，只被告知会在 24-48 小时内回复。在一周内，我们多次致电客服尝试解决问题，但这种情况发生了三次。由于没有得到回复，我们最终与信用卡公司就费用问题进行了争议，客服也敷衍了事。一个月后，我们又被收取了一笔不明费用。
客服简直是一场噩梦，他们只告诉你会在 24-48 小时内回复，但实际上却没有回复。他们从我们的卡中扣除了多笔无用的费用，让我们相信他们把钱装进了自己的口袋。
我们在租车时收到了一张停车罚单。这张罚单是错误的，县政府已经撤销了。Routes 还是从我们的账户中扣除了罚单费用。我们打电话联系客服，但没有得到任何解决办法，只被告知会在 24-48 小时内回复。在一周内，我们多次致电客服尝试解决问题，但这种情况发生了三次。由于没有得到回复，我们最终与信用卡公司就费用问题进行了争议，客服也敷衍了事。一个月后，我们又被收取了一笔不明费用。
客服简直是一场噩梦，他们只告诉你会在 24-48 小时内回复，但实际上却没有回复。他们从我们的卡中扣除了多笔无用的费用，让我们相信他们把钱装进了自己的口袋。
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