点评:I stop into this cuban cafe fairly regularly since I have family living nearby. The food is quite good but the service has always been awful. Yesterdays visit was just another aweful service experience. I was getting several empenadas to go carry out, ordering at the counter. Since it was 230pm , and in between meal times there was no one other than my self at the counter. I concluded the order and went to grab napkins and opened the box to separate the empenadas since some in my party cannot eat beef. With the low lighting inside, and the unclear markings of the empenadas, it was really difficult to see what the marking indicated. I stopped at the counter and asked the women again,( after being ignored the prerequisite 2.5 mins since she was busy chatting with someone else, who was not there ordering at all) how were the chicken empenadas marked? "C" she replied. Of course when I go to my destination, we had 4 beef empenadas... I don't know, was it just too much? Two beef and Two chicken empenadas...maybe I was asking for too much. .. I decided to write about this now since it has happened before, and quite frankly the staff at the winter park location do not appear very interested in customer service or congeniality... I only go there because it's close by family members and the food is pretty good, otherwise, I'd pass on the horrible service at the counter.
翻译:我经常去这家古巴咖啡馆,因为我有家人住在附近。食物很好,但服务一直很糟糕。昨天的访问只是另一次很棒的服务体验。我在柜台订购了几份肉馅煎饼。因为当时是晚上 230 点,在用餐时间之间,柜台上除了我自己没有其他人。我完成了订单,去拿餐巾纸并打开盒子将肉馅卷饼分开,因为我的聚会中有些人不能吃牛肉。由于里面光线昏暗,肉馅卷饼的标记也不清楚,很难看清标记的含义。我在柜台前停下来,再次询问那些女士,(因为她正忙着与其他人聊天,而她根本没有在那里点菜,所以在 2.5 分钟后被忽略了先决条件)鸡肉馅饼是如何标记的? “C”她回答道。当然,到了目的地,我们吃了4份牛肉馅饼……我不知道,是不是太多了?两份牛肉和两份鸡肉肉馅煎饼……也许我要求太多了。 .. 我决定现在写下这件事,因为它以前发生过,而且坦率地说,冬季公园地点的工作人员似乎对客户服务或友善不太感兴趣......我去那里只是因为它靠近家庭成员和食物非常好,否则,我会放弃柜台糟糕的服务。