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Cold buns, cold beef and hot lettuce butter burgers.
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Cold buns, cold beef and hot lettuce butter burgers.
Culver's的点评
点评：I have patronized the Winter Garden, FL. location in the past, but I stopped going there because the burgers were inconsistent. Today, I was really hungry and it was in my direct line of travel. However, against my better judgement, I decided to give it another try. I waited in the drive-thru line for approximately 20 mins. after placing my order. There were cars in front of me, so I was hopeful that I would receive a hot meal.
To my chagrin, when I returned home and began to eat my meal, my onion rings were still warm and crunchy, but my Deluxe Double Cheeseburger was Cold.
In the past, I took the loss and never said anything, but today I decided to let them know. I called the store and I asked to speak with Manny Montanez, his name was on the receipt. Samantha answered the phone and stated that she was a manager and asked if she could assist me. I explained my concerns to her about the burger being cold, and she was very nice. She stated that I could come in for a refund, get a coupon, or come in for a fresh meal. I stated that I would come in for a refund, she obliged, and we said good bye. A few minuted later my phone rang and I recognized the number, so I picked up the phone. It was Samantha, and she said that her manager, Manny Montanez, said that I had to bring the burger back to get a refund. She asked if I would like to speak to him. I said yes. I waited a little while and Manny finally came to the phone. As I began speaking, he became very rude and belligerent and he hung up the phone.
There is no reason why this incident should have come to this. Samantha was very nice and we had already handled the situation. For Manny to have her call me back, then have me wait for him to pick up the phone, only to hang up on me was both authoritative and rude. I mean, what's a hamburger worth, kiddo?
I will NEVER patronize this location again. Furthermore, I would hate to work for him.
To my chagrin, when I returned home and began to eat my meal, my onion rings were still warm and crunchy, but my Deluxe Double Cheeseburger was Cold.
In the past, I took the loss and never said anything, but today I decided to let them know. I called the store and I asked to speak with Manny Montanez, his name was on the receipt. Samantha answered the phone and stated that she was a manager and asked if she could assist me. I explained my concerns to her about the burger being cold, and she was very nice. She stated that I could come in for a refund, get a coupon, or come in for a fresh meal. I stated that I would come in for a refund, she obliged, and we said good bye. A few minuted later my phone rang and I recognized the number, so I picked up the phone. It was Samantha, and she said that her manager, Manny Montanez, said that I had to bring the burger back to get a refund. She asked if I would like to speak to him. I said yes. I waited a little while and Manny finally came to the phone. As I began speaking, he became very rude and belligerent and he hung up the phone.
There is no reason why this incident should have come to this. Samantha was very nice and we had already handled the situation. For Manny to have her call me back, then have me wait for him to pick up the phone, only to hang up on me was both authoritative and rude. I mean, what's a hamburger worth, kiddo?
I will NEVER patronize this location again. Furthermore, I would hate to work for him.
翻译：我光顾了佛罗里达州的冬季花园。过去的位置，但我不再去那里，因为汉堡不一致。今天，我真的很饿，而且是在我的直达线上。然而，根据我更好的判断，我决定再试一次。我在得来速线等了大约 20 分钟。下订单后。前面有车，所以我希望能吃到热饭。
令我懊恼的是，当我回到家开始吃饭时，我的洋葱圈还是热乎乎的，但我的豪华双层芝士汉堡是冷的。
以前我是认输不说的，今天我决定让他们知道。我打电话给商店，要求与 Manny Montanez 通话，他的名字在收据上。萨曼莎接了电话，说她是经理，问她是否可以帮助我。我向她解释了我对汉堡变冷的担忧，她非常友善。她说我可以进来申请退款，获得优惠券，或者进来吃一顿新鲜的饭。我说我会回来退款，她有义务，我们说再见。几分钟后，我的电话响了，我认出了这个号码，于是我接了电话。是萨曼莎，她说她的经理曼尼蒙塔内斯说我必须把汉堡拿回来才能退款。她问我是否愿意和他说话。我说是。我等了一会儿，曼尼终于来接电话了。当我开始讲话时，他变得非常粗鲁和好斗，然后挂断了电话。
这件事没有理由会走到这一步。 Samantha 人很好，我们已经处理好了情况。曼尼让她给我回电话，然后让我等他接电话，结果挂断了我的电话既权威又粗鲁。我的意思是，一个汉堡值多少钱，孩子？
我再也不会光顾这个地方了。此外，我不愿意为他工作。
令我懊恼的是，当我回到家开始吃饭时，我的洋葱圈还是热乎乎的，但我的豪华双层芝士汉堡是冷的。
以前我是认输不说的，今天我决定让他们知道。我打电话给商店，要求与 Manny Montanez 通话，他的名字在收据上。萨曼莎接了电话，说她是经理，问她是否可以帮助我。我向她解释了我对汉堡变冷的担忧，她非常友善。她说我可以进来申请退款，获得优惠券，或者进来吃一顿新鲜的饭。我说我会回来退款，她有义务，我们说再见。几分钟后，我的电话响了，我认出了这个号码，于是我接了电话。是萨曼莎，她说她的经理曼尼蒙塔内斯说我必须把汉堡拿回来才能退款。她问我是否愿意和他说话。我说是。我等了一会儿，曼尼终于来接电话了。当我开始讲话时，他变得非常粗鲁和好斗，然后挂断了电话。
这件事没有理由会走到这一步。 Samantha 人很好，我们已经处理好了情况。曼尼让她给我回电话，然后让我等他接电话，结果挂断了我的电话既权威又粗鲁。我的意思是，一个汉堡值多少钱，孩子？
我再也不会光顾这个地方了。此外，我不愿意为他工作。
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