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Service is Extremely SLOW!
BittyTvls
Service is Extremely SLOW!
The Island Grille & Raw Bar的点评
点评：This is the fourth time we've been here after visiting Fort Desoto Beach for the day. Service has been slow each time, but it's convenient to Fort Desoto Beach so we figured we'd give it another try. I've come with my kids/grandkids for a total of 7 of us and also with just two of us and the constant is that the service is extremely SLOW! We went on Sunday night after a day at the beach and the service was the worst yet. We called ahead and they said there was no wait for indoor seating and a 45 minute wait for outdoor seating for 7 of us. We arrived about 10 minutes later and were told there was a 20 minute wait whether we wanted to sit indoors or outdoors to "let the kitchen catch up". We were asked if we wanted to sit inside or outside and we said first available. We were seated outside at just after 8:30pm. It took about 15 minutes before the server came to take drink orders. It was about half full outside when we arrived. We finally got drinks after about 30 minutes and then the server took our orders. The kids were starving as we'd been at the beach all day and it was after 9:30 when we finally got our food. The website said the restaurant closes at 10, and the patio was just about empty at 10. We never saw our server after he took our orders - a runner brought our food and he never came back to check on us to see how the food was, never came back to offer soda or water refills and we had to wave him down when we finally saw him at 10:30 to let him know that we were ready to go and needed our check. Then, a 20% automatic gratuity was added because there were more than 6 of us. After 4 tries, needless to say, we won't be back, and it's a shame because the food and drinks are good!
翻译：这是我们第四次来这里，之前我们去了德索托堡海滩玩了一天。每次服务都很慢，不过去德索托堡海滩很方便，所以我们决定再试一次。我带着孩子/孙子来过，一共七个人，也来过一次只有我们两个人，但不变的是服务超级慢！我们周日晚上在海滩玩了一天后去了，这次的服务是迄今为止最糟糕的。我们提前打电话，他们说室内座位不用等，我们七个人去室外座位要等45分钟。我们大约晚了10分钟才到，他们说不管是想坐在室内还是室外，都要等20分钟，“等厨房赶上”。他们问我们想坐在室内还是室外，我们说先到先得。晚上8点半刚过，我们就被安排在了室外。大约15分钟后，服务员才过来点饮料。我们到的时候，室外差不多坐了一半。大约 30 分钟后，我们终于拿到了饮料，然后服务员开始为我们点菜。孩子们饿坏了，因为我们在海滩上玩了一整天，等我们终于拿到食物时已经是 9:30 以后了。网站上说餐厅 10 点关门，但 10 点时露台上几乎空无一人。我们点菜后就再也没有见到服务员了——一个跑腿送来了食物，但他再也没有回来查看食物是否良好，也没有回来给我们续水或汽水，我们终于在 10:30 见到他时，不得不招手让他过去，让我们知道我们可以走了，需要结账。然后，因为我们人数超过 6 人，所以自动加收 20% 的小费。不用说，试了 4 次之后，我们不会再来了，这很遗憾，因为食物和饮料都很棒！
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