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Horrible service from a MANAGER
wanderlustslc
Horrible service from a MANAGER
H'ours Creole Smokehouse的点评
点评：The only reason that I’m giving 2 stars instead of 1 is that a few food items were good. What I really need to speak about is the service. Honestly, I don’t think I e ever encountered such a rude server. EVER. And I dine out a lot. It took 20 min for a waiter to come by. Another 20 to get our drinks. 45 min for our appetizers. When we asked about the food arrival time, we were told “well you came on first Friday”, “you should know that everything is going to take a long time”. This went on for the entire meal. 2.5 hours later we asked for the bill. Another 15 min wait. The waiter asked if we all wanted individual checks in a snotty voice (there were only 4 of us, 2 couples so two bills. He then proceeded to go to the next table over which must have been friends of his and MOCK us loudly. 10 min later the bill was still siting there so one of us went to go find the manager. Apparently our waiter WAS THE MANAGER! His name was Todd. Whoever the owners of this establishment are, this man is extremely rude, and unless he is family or a close friend I can’t imagine having someone like this in any sort of customer service role. . He actually yelled at us on the way out and screamed that he wa sorry we had such a bad experience in a condescending tone. One of the workers actually apologized to us for his behavior. Locals here and I’m sorry but we will never be back and will be sure to pass our experience on to whomever will listen.
翻译：我给 2 星而不是 1 星的唯一原因是有些食物很好吃。我真正需要说的是服务。说实话，我认为我从未遇到过如此粗鲁的服务员。从来没有。我经常在外面吃饭。服务员等了 20 分钟才过来。又等了 20 分钟才给我们拿饮料。开胃菜等了 45 分钟。当我们询问食物上桌时间时，我们被告知“你是第一个星期五来的”，“你应该知道一切都要花很长时间”。整个用餐期间都是这样。2.5 小时后我们结账。又等了 15 分钟。服务员用傲慢的语气问我们是否都要单独结账（我们一共只有 4 个人，其中两对夫妇，所以要结两份账单）。然后他走到隔壁的桌子旁，大声嘲笑我们，那桌子肯定是他的朋友。10 分钟后，账单仍然在那里，所以我们其中一个人就去找经理。显然，我们的服务员就是经理！他叫托德。不管这家餐厅的老板是谁，这个人都非常粗鲁，除非他是家人或亲密的朋友，否则我无法想象让这样的人担任任何客户服务角色。他实际上在出去的路上对我们大喊大叫，并用居高临下的语气尖叫着说他很抱歉我们有如此糟糕的经历。其中一名员工实际上为他的行为向我们道歉。我们是当地人，很抱歉，但我们永远不会再来，一定会把我们的经历告诉任何愿意倾听的人。
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