拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Breakfast - not great
Tripadvisor用户
Breakfast - not great
Gabriella's的点评
点评：We stayed at the hotel for two nights and it’s a really nice hotel - great location being attached to the mall. My husband, son and I decided to go to the bistro for breakfast. We did get there late and they were about to close but they seated us with smiles and took our orders pretty quickly. Our waitress was very nice. My husband did have to go and ask for creamer which was in a big jug and was rudely told that it was right in front of him and had to proceed to take the jug to our table, pour his creamer and return the jug to the counter - not overly terrible but the waitress was not very nice about it. We also had to ask for silverware and had to grab salt and pepper from another table. Again - not terrible - no huge issue. Our waitress was apologetic about the silverware and quickly brought us some (we did check other tables first before bothering them). We got our food and everything looked great and my husband and son were very happy with their meals. I had ordered the avocado toast which sounded really good and healthy. The menu said it came with “eggs your way”. I ordered my eggs over-hard because I simply can’t eat runny eggs and the waitress nodded and wrote it down. When my toast came and she placed the plate in front of me I noticed the eggs were quite jiggly but I was hopeful. It came with two eggs so I poke one and it was runny - my husband said to just eat the other egg which I was fine with but then I poked that one and it was also runny. Normally I don’t even bother with mentioning anything but the eggs were a big part of the meal and they said “eggs your way” on the menu. I flagged this to the waitress and she was really nice about it and apologized and explained to another waitress what happened and the other waitress took it back in the kitchen. It took a while for my food to come back and you always worry about sending food back. It came back out and it was a decent meal and the eggs were now hard which was great. It wasn’t very flavorful so I did have to add salt and butter but that’s fine - I like salt and that can always be added. The toast also came with a big pile of arugula which seemed to just have olive oil dumped on it and no other dressing which again was fine though it was not evenly distributed. I was stuffing big fork fulls of arugula in my mouth and on the third fork I dug in a bit as I was trying to get more olive oil on the leaves and that’s when I saw something in my plate. I was not sure if my eyes were fooling me but it looked like some form of bug then I noticed it was a dragonfly. I asked my husband to look as well to make sure and he said “that’s disgusting”. I had already spit out the arugula I had in my mouth and was fighting back nausea. I tried to gesture to staff for someone to come over and they looked annoyed and said they would bring my check - I was so nauseous and my husband had to tell them to send someone over. A new waitress who had just clocked-in walked over - saw the dragonfly and was immediately shocked and took the plate and said her manager was coming out right now. Obviously at this point my stomach is turning - I ate so much of that plate and arugula already and I was just about to put that dragonfly in my mouth. The chef came out and said that he didn’t even know what to say,
they wash their vegetables and their kitchen is clean and that unfortunately this made it past their checks because it “blended in”. First of all, the dragonfly was BROWN and arugula is GREEN last I checked. All he said he could do was apologize. He asked if he could make anything else for me but I was in no way eating anything else from them. He said this happens all the time even when he goes out to eat he’ll find hair in his food etc and that unfortunately it happened to me this time. I was so dumbfounded by how he handled it. In between gagging I said look I’m not paying for this and THEN he said ohhh of course, that’s a given. I feel he should have started with that and not tried to downplay that “this happens all the time”. Come on! I mean I have found things in my food a few times before but not a big dragonfly like that and the restaurant staff usually deal with it gracefully. I did have a thought of whether they put something in my plate because I sent my food back which is totally possible but I am giving the benefit of the doubt and hope they don’t have a jar of dragonflies waiting around. Soooo generally not a great experience but I have rated them “poor” instead of “terrible” because there were some okay points. My husband and son had really good meals (though they felt sick after my experience). Think there needs to be some more quality checks in place and better overall customer service.
they wash their vegetables and their kitchen is clean and that unfortunately this made it past their checks because it “blended in”. First of all, the dragonfly was BROWN and arugula is GREEN last I checked. All he said he could do was apologize. He asked if he could make anything else for me but I was in no way eating anything else from them. He said this happens all the time even when he goes out to eat he’ll find hair in his food etc and that unfortunately it happened to me this time. I was so dumbfounded by how he handled it. In between gagging I said look I’m not paying for this and THEN he said ohhh of course, that’s a given. I feel he should have started with that and not tried to downplay that “this happens all the time”. Come on! I mean I have found things in my food a few times before but not a big dragonfly like that and the restaurant staff usually deal with it gracefully. I did have a thought of whether they put something in my plate because I sent my food back which is totally possible but I am giving the benefit of the doubt and hope they don’t have a jar of dragonflies waiting around. Soooo generally not a great experience but I have rated them “poor” instead of “terrible” because there were some okay points. My husband and son had really good meals (though they felt sick after my experience). Think there needs to be some more quality checks in place and better overall customer service.
翻译：我们在酒店住了两晚，这是一家非常不错的酒店——地理位置优越，毗邻购物中心。我和我的丈夫、儿子决定去小酒馆吃早餐。我们确实迟到了，他们快要关门了，但他们微笑着让我们坐下，很快就接受了我们的订单。我们的女服务员非常好。我丈夫不得不去要奶精，奶精装在一个大罐子里，被粗鲁地告知就在他面前，他不得不继续把罐子拿到我们的桌子上，倒他的奶精，然后把罐子放回柜台- 不是太糟糕，但女服务员对此不是很好。我们还不得不索要银器，不得不从另一张桌子上拿盐和胡椒粉。再次 - 不可怕 - 没有大问题。我们的女服务员对银器表示歉意，并迅速给我们带来了一些（在打扰他们之前我们确实先检查了其他桌子）。我们得到了食物，一切看起来都很棒，我的丈夫和儿子对他们的饭菜非常满意。我点了鳄梨吐司，听起来真的很健康。菜单上说它带有“按你的方式鸡蛋”。我点的鸡蛋太硬了，因为我根本吃不下流鸡蛋，女服务员点点头并记下来了。当我的吐司端上来时，她把盘子放在我面前，我注意到鸡蛋摇晃得很厉害，但我满怀希望。它带有两个鸡蛋，所以我戳了一个，它是流淌的——我丈夫说只吃另一个我没问题的鸡蛋，但后来我戳了一个，它也流淌了。通常我什至不会费心提及任何东西，但鸡蛋是这顿饭的重要组成部分，他们在菜单上说“鸡蛋按你的方式”。我把这件事告诉了女服务员，她对此非常好，向另一位女服务员道歉并向另一位女服务员解释了发生的事情，另一位女服务员把它带回了厨房。我的食物过了一段时间才回来，你总是担心把食物送回去。它回来了，这是一顿体面的饭，鸡蛋现在变硬了，这很棒。它不是很好吃，所以我不得不加盐和黄油，但这没关系——我喜欢盐，而且盐总是可以加的。吐司还配有一大堆芝麻菜，芝麻菜上似乎只倒了橄榄油，没有其他调料，虽然分布不均匀，但也很好。我把满满一叉子的芝麻菜塞进嘴里，在第三个叉子上挖了一点，因为我想在叶子上涂更多的橄榄油，就在那时我看到盘子里有东西。我不确定我的眼睛是否在愚弄我，但它看起来像某种形式的虫子，然后我注意到它是一只蜻蜓。我让我的丈夫也看一下以确保他说“那太恶心了”。我已经把嘴里的芝麻菜吐了出来，正在反胃。我试图示意工作人员过来，他们看起来很生气，说他们会给我支票——我太恶心了，我丈夫不得不让他们派人过来。一位刚刚打卡的新女服务员走了过来 - 看到了蜻蜓并立即震惊并接过盘子说她的经理现在出来了。显然在这一点上我的胃在转动——我已经吃了那么多盘子和芝麻菜，我正要把那只蜻蜓放进嘴里。厨师出来说，他不知道该说什么，
他们洗蔬菜，厨房很干净，不幸的是，这通过了他们的检查，因为它“混入”了。首先，我上次检查时蜻蜓是棕色的，芝麻菜是绿色的。他说他能做的就是道歉。他问他是否可以为我做任何其他东西，但我绝不会吃他们的任何其他东西。他说这种情况一直发生，即使他出去吃饭，他也会在他的食物等中发现头发，不幸的是这次发生在我身上。他处理这件事的方式让我目瞪口呆。在作呕之间我说看我不会为此付钱然后他说哦当然，这是给定的。我觉得他应该从那开始，而不是试图淡化“这种情况一直在发生”。快点！我的意思是，我之前曾在我的食物中发现过几次东西，但没有发现像那样的大蜻蜓，而且餐厅工作人员通常会优雅地处理它。我确实考虑过他们是否在我的盘子里放了东西，因为我把食物寄回去了，这完全有可能，但我是在怀疑，希望他们没有一罐蜻蜓在等着。 Soooo 通常不是很好的体验，但我将他们评为“差”而不是“糟糕”，因为有一些还不错的地方。我的丈夫和儿子吃得非常好（尽管在我的经历之后他们感到恶心）。认为需要进行更多的质量检查和更好的整体客户服务。
他们洗蔬菜，厨房很干净，不幸的是，这通过了他们的检查，因为它“混入”了。首先，我上次检查时蜻蜓是棕色的，芝麻菜是绿色的。他说他能做的就是道歉。他问他是否可以为我做任何其他东西，但我绝不会吃他们的任何其他东西。他说这种情况一直发生，即使他出去吃饭，他也会在他的食物等中发现头发，不幸的是这次发生在我身上。他处理这件事的方式让我目瞪口呆。在作呕之间我说看我不会为此付钱然后他说哦当然，这是给定的。我觉得他应该从那开始，而不是试图淡化“这种情况一直在发生”。快点！我的意思是，我之前曾在我的食物中发现过几次东西，但没有发现像那样的大蜻蜓，而且餐厅工作人员通常会优雅地处理它。我确实考虑过他们是否在我的盘子里放了东西，因为我把食物寄回去了，这完全有可能，但我是在怀疑，希望他们没有一罐蜻蜓在等着。 Soooo 通常不是很好的体验，但我将他们评为“差”而不是“糟糕”，因为有一些还不错的地方。我的丈夫和儿子吃得非常好（尽管在我的经历之后他们感到恶心）。认为需要进行更多的质量检查和更好的整体客户服务。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
