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Another example of appalling customer service.
FellowTraveler70****
Another example of appalling customer service.
Elevage SoHo Kitchen & Bar的点评
点评：When we visited Tampa over a year ago to see our daughter and son-in-law, we booked this restaurant, but the service was so bad that we were offered complimentary meals. On a couple of subsequent visits from the UK we have used the roof top bar which has a great buzz and fantastic views.
The week after Hurricane Melton we decided to revisit for our last night in the City before flying home.
On arrival we were told that the roof top bar was closed. Assume because of the past weather as no explanation given at all. We therefore requested a table so we could relax and have a few drinks. We were then very abruptly and rudely told if only having drinks we would have to sit at the bar. This was reasonably busy so no seats for 4. The way (and attitude!) my daughter was spoken to was so unacceptable that we promptly left although having just paid for valet parking.
This is now our last ever visit to this hotel. Having been in the service industry my entire working life, I would strongly suggest who ever is responsible for customer service training needs to be promptly replaced if you want to avoid further reputational risk. With so many other top quality restaurants around Tampa, customers have so many other choices.
The week after Hurricane Melton we decided to revisit for our last night in the City before flying home.
On arrival we were told that the roof top bar was closed. Assume because of the past weather as no explanation given at all. We therefore requested a table so we could relax and have a few drinks. We were then very abruptly and rudely told if only having drinks we would have to sit at the bar. This was reasonably busy so no seats for 4. The way (and attitude!) my daughter was spoken to was so unacceptable that we promptly left although having just paid for valet parking.
This is now our last ever visit to this hotel. Having been in the service industry my entire working life, I would strongly suggest who ever is responsible for customer service training needs to be promptly replaced if you want to avoid further reputational risk. With so many other top quality restaurants around Tampa, customers have so many other choices.
翻译：一年多前，我们去坦帕看望女儿和女婿时，预订了这家餐厅，但服务太差，所以只给我们免费餐食。后来从英国来这里几次，我们都去了屋顶酒吧，那里人很多，景色也很棒。
梅尔顿飓风过后一周，我们决定在飞回家之前再来这里，度过我们在城里的最后一晚。
抵达后，我们被告知屋顶酒吧关闭了。我们猜测是因为之前的天气，因为没有给出任何解释。因此，我们要了一张桌子，这样我们就可以放松一下，喝几杯。然后，我们被非常粗鲁地告知，如果只喝饮料，就必须坐在吧台。这里人很多，所以没有 4 个座位。他们对待我女儿的方式（和态度！）太令人无法接受，我们很快就离开了，尽管我们刚刚支付了代客停车费。
这是我们最后一次来这家酒店了。我一生都在服务行业工作，我强烈建议，如果你想避免进一步的声誉风险，那么负责客户服务培训的人应该立即更换。坦帕周围有这么多其他高品质餐厅，顾客有这么多其他选择。
梅尔顿飓风过后一周，我们决定在飞回家之前再来这里，度过我们在城里的最后一晚。
抵达后，我们被告知屋顶酒吧关闭了。我们猜测是因为之前的天气，因为没有给出任何解释。因此，我们要了一张桌子，这样我们就可以放松一下，喝几杯。然后，我们被非常粗鲁地告知，如果只喝饮料，就必须坐在吧台。这里人很多，所以没有 4 个座位。他们对待我女儿的方式（和态度！）太令人无法接受，我们很快就离开了，尽管我们刚刚支付了代客停车费。
这是我们最后一次来这家酒店了。我一生都在服务行业工作，我强烈建议，如果你想避免进一步的声誉风险，那么负责客户服务培训的人应该立即更换。坦帕周围有这么多其他高品质餐厅，顾客有这么多其他选择。
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