拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Bad management
Tripadvisor用户
Bad management
Chick-fil-A的点评
点评：First of all, Joshua went above and beyond today. (7/12/22) He constantly checked on us, asked if we needed refills, asked if he could take our trash. We were a party of two moms and 4 young kids together, as you can imagine that is hard enough. Joshua made our experience dining in very pleasant. However, the manager (Hispanic male unknown name) did not check on us one time. He Did not ask if we needed anything and the only time he spoke to us was to ask if we could keep our kids from standing up at the table. Clearly, we were trying to keep our kids under control but kids are kids. This manager did nothing to help his staff get orders out. All I observed was him standing, looking at the order screen briefly, and then he spent his time sitting in a booth near the restroom scrolling instagram on his phone. After we finished our food we ordered ice cream that took way too long to come out. Here comes Joshua being helpful again trying to get the cook staff to get the order out. Then when the ice cream finally comes we get one milkshake and two cups of ice water. We ordered two cups of ice cream not ice water. So again, Joshua tends to us and gets us the correct order. One kid even dropped their cup and Joshua was there to save the day with a replacement. Joshua should be the manager as he was running the entire show. So thank you to Joshua for the great customer service and zero thanks to a manager that was rude, distant, and not helpful to customers or his team.
翻译：首先，约书亚今天超越了一切。 （22 年 7 月 12 日）他经常检查我们，问我们是否需要补充，问他是否可以带走我们的垃圾。我们是两个妈妈和 4 个小孩一起参加的派对，你可以想象这已经够难了。约书亚让我们的用餐体验非常愉快。然而，经理（西班牙裔男性未知姓名）一次都没有检查我们。他没有问我们是否需要什么，他唯一一次和我们说话就是问我们是否可以让我们的孩子不站在桌子旁。显然，我们试图控制我们的孩子，但孩子就是孩子。这位经理没有采取任何措施帮助他的员工下达订单。我只看到他站着，短暂地看着订单屏幕，然后他花时间坐在洗手间附近的一个隔间里，在他的手机上滚动 Instagram。吃完饭后，我们点了冰淇淋，但冰淇淋出来的时间太长了。约书亚又来了，他试图让厨师工作人员下订单。然后当冰淇淋终于来的时候，我们得到一份奶昔和两杯冰水。我们点了两杯冰淇淋而不是冰水。因此，约书亚再次照顾我们并为我们提供正确的订单。一个孩子甚至掉了他们的杯子，约书亚在那里用一个替代品来挽救这一天。约书亚应该是经理，因为他负责整个节目。因此，感谢约书亚提供的优质客户服务，感谢一位粗鲁、疏远且对客户或他的团队没有帮助的经理。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
