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When you no longer honor your rewards program, let your customers in on the secret!!
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When you no longer honor your rewards program, let your customers in on the secret!!
Oak & Stone的点评
点评：We've been to Oak & Stone off University, many, many times. We like the pizza, ahi tuna and especially the Philly cheese steak rolls, which I usually order. But today I thought that I would order a White Pizza with mushrooms and artichoke hearts. I got served a White Pizza with artichoke hearts and onions. I sent it back. By the time my replacement pizza arrived my husband was 1/2 finished with his pizza. And he's a slowwww eater. Our check came right away. I put out my credit card and Oak & Stone Premier Customer Card. After our check was returned there was nothing on it that indicated that the Customer Card was used. I asked our waiter about it, he said "there's nothing on it". I said that it wasn't a gift card. He started to elaborately explain that there's no buttons on the cash register for a customer card. I asked if he would please check with someone else. At that point he grabbed the customer card and my check, crumpling the paper and huffed off. Did he speak with someone, I have no assurance of that. He came back very shortly with my crumpled check and customer card and said it's no good. I said "you don't use them anymore?", he said no. I took my already crumpled check, added a $3 tip, which was $3 more than I really wanted to give him. I further crumpled my check into a ball, left it on the table, with my bend in half Premier Customer Card and left. Will I visit this place again? Not if this is how they now treat their "Premier Customers".
翻译：我们去过大学附近的 Oak & Stone 餐厅很多很多次了。我们喜欢披萨、金枪鱼，尤其是我通常点的费城奶酪牛排卷。但今天我想我应该点一份带有蘑菇和洋蓟心的白披萨。我得到了一份带有洋蓟心和洋葱的白披萨。我把它寄回来了。当我的替换披萨到达时，我丈夫的披萨已经吃完了 1/2。而且他吃得很慢。我们的支票马上就到了。我拿出我的信用卡和 Oak & Stone Premier 客户卡。我们的支票退回后，上面没有任何内容表明客户卡已被使用。我问我们的服务员，他说“上面什么也没有”。我说这不是礼品卡。他开始详细地解释说，收银机上没有顾客卡的按钮。我问他是否愿意与其他人核实一下。就在那时，他抓起顾客卡和我的支票，把纸揉皱，然后气呼呼地走了。他是否与某人交谈过，我对此无法保证。他很快就带着我皱巴巴的支票和客户卡回来了，说这不好。我说“你不再使用它们了吗？”，他说不。我拿起已经皱巴巴的支票，加上了 3 美元的小费，这比我真正想给他的多了 3 美元。我进一步将支票揉成球状，放在桌子上，将高级客户卡弯成两半，然后离开。我会再次访问这个地方吗？如果这就是他们现在对待“高级客户”的方式，那就不会了。
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