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10/10 would’nt recommend
Jane D
10/10 would’nt recommend
Trip's Diner (St. Pete)的点评
点评：There phone order process seems to be non existent. I placed an order over the phone, was placed “on hold” really the phone was sat down while I listened to customers in the diner be checked out. The weather was awful hence me ordering to-go instead of sitting in. Their system was not functioning so what should have been a 5 minute call turned into 10. The price I was quoted over the phone was $19.38 when I picked up it was $16.24? All parts of the meal were prepared and boxed separately so by the time I made it to work I found the gravy for my meal missing. I called and spoke with the guy (Dan?) and he says “yeah I knew that order didnt look right, your gravy is sitting right here” WTF so I ask what my options are I’m told drive back in this awful weather to pick up the gravy 20 minutes away or bring the full meal back in for a refund. Who eats country fried steak without gravy?!! Never offered to REFUND ME for the missing item! Poor customer service by management. UNBELIEVABLE, now I see why theres been a decline with this place. Save your money!
翻译：他们的电话订购流程似乎不存在。我通过电话下了订单，被“搁置”了，实际上电话被搁置了，而我则在听餐厅里的顾客结账。天气很糟糕，所以我点了外卖，而不是坐在那里。他们的系统无法正常工作，所以本来应该 5 分钟的通话变成了 10 分钟。我在电话中得到的报价是 19.38 美元，但我去取的时候却是 16.24 美元？饭菜的所有部分都是分开准备和装箱的，所以当我去上班的时候，我发现我的饭菜的肉汁不见了。我打电话和那个人（丹？）交谈，他说“是的，我知道那个订单看起来不对，你的肉汁就在这里”我问他我有什么选择，他告诉我在这种糟糕的天气下开车回去 20 分钟路程外取肉汁，或者把全餐带回来退款。谁会吃没有肉汁的乡村炸牛排？！！从来没有人提出为我退款！管理层的客户服务很差。难以置信，现在我明白为什么这个地方生意下滑了。省钱吧！
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