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Anniversary dinner gone bad
Tripadvisor用户
Anniversary dinner gone bad
LongHorn Steakhouse的点评
点评：We ordered medium well steaks and they looked great, but were very salty. We had to send them back because we would have had headaches just trying to take another bite. One of the second steaks came out burnt. Then the manager came out and told us that the steaks are going to look like that from the open flame. However, I told her that the 1st steaks looked great, but they were just too salty to eat. The manager tried to explain the difference between the open flame and a pan cooked steak as if we didn't know how that worked. She suggested that we might want to have the steaks cooked that way in the future. We already know that and we've never had to request to have our steaks cooked that way in all the years that we've been coming to this Longhorn location in St. Augustine. The conclusion is, they just messed up our steaks twice and the goal should be to apologize and try to makeit right, not try to shift the blame back on the customer. We ordered our steaks right, but the first ones were a beautiful mess. They were cooked just right, but somone went crazy with the salt or the seasoning. Maybe they got seasoned 3 or 4 times more than usual by mistake. I don't know, we just know it was way too much and unusual. I've never had one of their steaks taste like that before in the decades that we have been going to this location. The manager should never make the customer feel like they're the problem when it's obvious that Longhorn dropped the ball last night during our wedding anniversary celebration. My wife didn't get her dinner last night because the second steak looked burnt and over cooked. We have been coming to Longhorn for years so we know that the steaks aren't suppose to look like that. We were very disappointed in the way she handled it.
翻译：我们点了五分熟的牛排，它们看起来很棒，但是很咸。我们不得不把它们送回去，因为我们如果再想再咬一口就会头疼。第二块牛排中的一块烧焦了。然后经理出来告诉我们牛排在明火上看起来会像那样。然而，我告诉她，第一块牛排看起来不错，但太咸了，吃不下。经理试图解释明火和平底锅牛排之间的区别，好像我们不知道它是如何工作的。她建议我们将来可能想用这种方式烹制牛排。我们已经知道这一点，而且在我们来到圣奥古斯丁的这家 Longhorn 餐厅的这些年来，我们从未要求以这种方式烹制牛排。结论是，他们只是两次弄乱了我们的牛排，目标应该是道歉并尽力改正，而不是试图将责任转嫁给顾客。我们点了牛排，但第一顿却一团糟。它们煮得恰到好处，但有人对盐或调味料很着迷。也许他们错误地加了比平常多三到四倍的调味料。我不知道，我们只知道这太过分而且不寻常。在我们去这个地方的几十年里，我从来没有吃过他们的牛排有这样的味道。当 Longhorn 昨晚在我们的结婚纪念日庆祝活动中明显犯了错误时，经理不应该让顾客觉得他们是问题所在。我妻子昨晚没有吃晚饭，因为第二块牛排看起来烧焦了，煮得太熟了。我们已经来长角牛很多年了，所以我们知道牛排不应该是这样的。我们对她的处理方式感到非常失望。
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