下载App
资质规则
旅行
账户
Hannah E
Blood Stains on Multiple Surfaces
万怡酒店 by Marriott 彭萨科拉 I-10 西的点评
点评：This was the worst stay our family has have ever had. It started when we checked in. We were told by the 1-800 number guy, with whom we reserved the room, that the hotel was pet-friendly and there would be no need to show documentation of our service animals. When we checked in this was not true. So, we were lied to. We booked our stay for 3 days. When examining the room upon entry we saw trash on the floor and an unopened bandage. This was a very small matter to us as we joked saying that the room came with a free band-aid. When we laid our heads down to rest on night one the pillows smelled of perfume. We still did not complain. The second night we had a minor mess on the duvet cover and I took the bedding apart to clean it up in the bathroom. This is when we discovered the small to medium blood stains on the comforter. I went down to the front desk to get clean bedding and spoke with the front desk attendant, Armani. She took this matter seriously and gave us compensation for the night we ignorantly cuddled up with someone else's blood stains on the blanket. With the fresh sheets and comforter on the bed we stayed that second and third night. When we prepared to leave the hotel we emptied the room of our belongings and, as I have experience as a house keeper, we stripped the bedding to help the housekeepers out. When we stripped the bed we found a huge blood stain on the right top of the mattress (where our heads had been). We were so disgusted and shocked that it is no wonder that I mistakenly left my laptop charger and other miscellaneous items in the room. We went down to the front desk to check out and spoke with the front desk attendant, Marque. She called the sales associate over (initials P.E. we never got his name) and they wanted to see the photos we took of the stains. Once they saw the photos, the manager (who never showed face) gave the O.K. to compensate us for another night. To pay even one dollar for a night to sleep in such filth is unthinkable. And we paid full price. We specifically chose this hotel because it was supposed to be the cleaner one in the area. Our family is expecting a child soon the last thing that we wanted to do was lay our heads where there is a chance of catching a blood-borne disease or illness, such as HIV. It is a good thing that we trust the LORD God to protect us and not this evil corporation. The final dealings that we had with the staff there at the Courtyard was when we got home and realized that I had left some things at the hotel room. With the circumstances surrounding our stay I would have expected the Courtyard to work with me in getting my belongings to me. It seems that my expectations were to high for this place. It is sad because we are not picky people. The lies, trash, and perfumed pillow could all be overlooked but when there were MULTIPLE blood stains revealed unto us we could not stay quiet. If you are planning at stay at the Courtyard by Marriott I would recommend doing a full room examination before giving them your card information.
翻译：这是我们一家人住过的最糟糕的一次。当我们登记入住时，事情就开始了。我们预订房间的 1-800 号码人员告诉我们，酒店允许携带宠物，无需出示我们的服务性动物的文件。当我们登记入住时，情况并非如此。所以，我们被骗了。我们预订了三天的住宿。当我们进入房间检查时，我们看到地板上有垃圾和未打开的绷带。这对我们来说是一件小事，因为我们开玩笑说房间里有免费的创可贴。当我们第一天晚上低下头休息时，枕头上有一股香水味。我们仍然没有抱怨。第二天晚上，我们的羽绒被套有点乱，我把床上用品拆开去浴室清理。这时我们发现被子上有小到中度的血迹。我去前台拿干净的床上用品，并与前台服务员阿玛尼交谈。她认真对待这件事，并为我们无知地依偎在别人的毯子上的血迹的那晚给了我们赔偿。床上有新的床单和被子，我们住了第二晚和第三晚。当我们准备离开酒店时，我们清空了房间里的所有物品，并且根据我作为管家的经验，我们脱掉了床上用品以帮助管家出去。当我们拆开床铺时，我们发现床垫右上方（我们的头所在的地方）有一个巨大的血迹。我们感到非常厌恶和震惊，难怪我错误地将笔记本电脑充电器和其他杂物留在了房间里。我们去前台办理退房手续，并与前台服务员 Marque 进行了交谈。她把销售人员叫了过来（名字缩写为 P.E，我们不知道他的名字），他们想看看我们拍摄的污渍照片。当他们看到照片后，经理（从不露面）就同意了。以补偿我们多住一晚。花一美元一晚睡在如此肮脏的地方是不可想象的。我们付了全价。我们特意选择了这家酒店，因为它应该是该地区最干净的酒店。我们的家人很快就要生孩子了，我们最不想做的就是把头埋在有可能感染血液传播疾病或疾病（例如艾滋病毒）的地方。我们相信耶和华上帝会保护我们，而不是这个邪恶的公司，这是一件好事。我们与庭院工作人员进行的最后一次交易是当我们回到家时，意识到我把一些东西留在了酒店房间。鉴于我们住宿期间的情况，我希望万怡酒店能够与我合作，将我的物品交给我。看来我对这个地方的期望太高了。这是可悲的，因为我们不是挑剔的人。谎言、垃圾和芳香枕头都可以被忽视，但当我们看到多处血迹时，我们就无法保持安静。如果您计划入住万怡酒店，我建议您在向他们提供您的卡信息之前先进行全面的房间检查。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
