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Charlie D
Marriott has changed. BEWARE!!!
棕榈海岸I-95万枫酒店及套房的点评
点评：Things at Marriott have changed!!!
What used to be a first-class organization who actually cared about customers has morphed into an organization who could care less about appreciating loyal patrons. I’ve been a Marriott Elite Member for more than 20 years!!!
Case in point:
I made a mistake in booking a reservation at a Fairfield Inn in Palm Coast, FL. I booked a reservation for 1 day before I actually needed it using a free night certificate that was set to expire. When I arrived a day later than the booked reservation, I was told that since I was a no show, they cancelled the reservation, and I could not use my free night certificate to stay. I ended up using 15, 000 points to stay the night. I immediately called customer service to explain my problem and requested the points be refunded to my account. Instead, the property refunded my free night certificate which I could not use since it expired on the date they refunded. it. Now, after 5 follow-up phone calls to Marriott, I’m told that “the property” is not willing to do anything further. I was surprised to learn that Marriott does NOT own all of their properties.
BEWARE!!
That said, Marriott “Corporate” was unwilling to refund me the 15,000 points. I am done with Marriott. It is truly a principle thing, as 15,000 points “might” be worth $100. I’ll use up my points and cancel my personal and business Marriott credit cards and move on. Lots of other fish in the sea!
Oh by the way, the bathroom had pink mold coming through the walls.
What used to be a first-class organization who actually cared about customers has morphed into an organization who could care less about appreciating loyal patrons. I’ve been a Marriott Elite Member for more than 20 years!!!
Case in point:
I made a mistake in booking a reservation at a Fairfield Inn in Palm Coast, FL. I booked a reservation for 1 day before I actually needed it using a free night certificate that was set to expire. When I arrived a day later than the booked reservation, I was told that since I was a no show, they cancelled the reservation, and I could not use my free night certificate to stay. I ended up using 15, 000 points to stay the night. I immediately called customer service to explain my problem and requested the points be refunded to my account. Instead, the property refunded my free night certificate which I could not use since it expired on the date they refunded. it. Now, after 5 follow-up phone calls to Marriott, I’m told that “the property” is not willing to do anything further. I was surprised to learn that Marriott does NOT own all of their properties.
BEWARE!!
That said, Marriott “Corporate” was unwilling to refund me the 15,000 points. I am done with Marriott. It is truly a principle thing, as 15,000 points “might” be worth $100. I’ll use up my points and cancel my personal and business Marriott credit cards and move on. Lots of other fish in the sea!
Oh by the way, the bathroom had pink mold coming through the walls.
翻译：万豪的事情发生了变化！
曾经是一个真正关心客户的一流组织已经演变成一个不太关心忠诚顾客的组织。我成为万豪精英会员已有 20 多年了！！！
例证：
我在预订佛罗里达州棕榈海岸的 Fairfield Inn 酒店时犯了一个错误。我在实际需要之前使用即将到期的免费住宿券预订了 1 天。当我比预定的时间晚一天到达时，我被告知由于我没有出现，他们取消了预订，而且我不能使用我的免费住宿券入住。我最终用了 15, 000 积分来过夜。我立即打电话给客服解释了我的问题，并要求将积分退还到我的账户上。相反，酒店退还了我的免费住宿券，但我无法使用该券，因为它在退款之日就过期了。它。现在，在给万豪酒店打了 5 次后续电话后，我被告知“酒店”不愿意采取进一步的行动。我很惊讶地发现万豪并不拥有他们的所有财产。
谨防！！
尽管如此，万豪“企业”不愿意退还我这 15,000 积分。我已经厌倦了万豪酒店。这确实是一件很重要的事情，因为 15,000 点积分“可能”价值 100 美元。我将用完我的积分并取消我的个人和商务万豪信用卡，然后继续前进。海里还有很多其他的鱼！
哦，顺便说一句，浴室的墙壁上有粉红色的霉菌。
曾经是一个真正关心客户的一流组织已经演变成一个不太关心忠诚顾客的组织。我成为万豪精英会员已有 20 多年了！！！
例证：
我在预订佛罗里达州棕榈海岸的 Fairfield Inn 酒店时犯了一个错误。我在实际需要之前使用即将到期的免费住宿券预订了 1 天。当我比预定的时间晚一天到达时，我被告知由于我没有出现，他们取消了预订，而且我不能使用我的免费住宿券入住。我最终用了 15, 000 积分来过夜。我立即打电话给客服解释了我的问题，并要求将积分退还到我的账户上。相反，酒店退还了我的免费住宿券，但我无法使用该券，因为它在退款之日就过期了。它。现在，在给万豪酒店打了 5 次后续电话后，我被告知“酒店”不愿意采取进一步的行动。我很惊讶地发现万豪并不拥有他们的所有财产。
谨防！！
尽管如此，万豪“企业”不愿意退还我这 15,000 积分。我已经厌倦了万豪酒店。这确实是一件很重要的事情，因为 15,000 点积分“可能”价值 100 美元。我将用完我的积分并取消我的个人和商务万豪信用卡，然后继续前进。海里还有很多其他的鱼！
哦，顺便说一句，浴室的墙壁上有粉红色的霉菌。
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