点评:Not the worst Hilton property we've stayed at, but it could have been better. Checkin was efficient and the staff we interacted with were all pleasant, but when we got to our room we had issues. The TV and Fridge were not working, and the door handle on the interior side of the bathroom door was missing. We did not realize this, and our son was locked in the bathroom. Thankfully we were in the room to let him out! We called the front desk and they immediately sent maintenance and he confirmed that not only was the handle missing, but the door was off track and essentially could lock you in. We were moved to another room.
Overall the room was "clean", but there was a musty old locker room smell in both rooms we were in. There was some mold above the shower in the bathroom. Housekeeping came every day and did a nice job.
We used to stay at Hilton Garden Inn's, but since they no longer provide a decent breakfast, I chose Hampton as I knew a breakfast would be included. It is a basic breakfast and the make your own waffles are a nice touch. That said, there is really very little fresh fruit (some old apples in saran wrap), and no adult cereals, no oatmeal, etc... It all feels a little sad.
Another reason we chose this property was the location, it suited us for the business we had in Jacksonville, but you should be aware that the property is in an inconvenient spot with no direct access from 295 north or south unless you make a u-turn on a very very busy road. We often had to wait multiple light cycles to make a u-turn, so plan to add 4-12 minutes to your travel time when trying to get to the hotel.
My stays at Hilton properties over the past couple of years have me questioning my loyalty to Hilton. As a Diamond member we stay quite a bit, but I think I could be paying less at say a Holiday Inn, for about the same quality, who knows, maybe better.
Unfortunately, the negatives far outweigh the positives and we would not likely stay here again.
翻译:这不是我们住过的最差的希尔顿酒店,但本来可以做得更好。办理入住手续很高效,与我们互动的员工都很友好,但当我们到达房间时,我们遇到了问题。电视和冰箱无法使用,浴室门内侧的门把手不见了。我们没有意识到这一点,我们的儿子被锁在浴室里。幸好我们在房间里,可以让他出去!我们打电话给前台,他们立即派了维修人员过来,他确认不仅把手不见了,而且门脱轨了,基本上会把你锁在里面。我们被转移到另一个房间。
总的来说,房间很“干净”,但我们住的两个房间都有一股陈旧的更衣室的霉味。浴室淋浴间上方有一些霉菌。客房服务每天都来,做得很好。
我们以前住在希尔顿花园酒店,但由于他们不再提供像样的早餐,我选择了汉普顿,因为我知道早餐包含在内。这是一顿基本的早餐,自制华夫饼是一个不错的选择。话虽如此,但新鲜水果真的很少(一些用保鲜膜包裹的旧苹果),没有成人麦片,没有燕麦片等......这一切都让人感到有些伤心。
我们选择这家酒店的另一个原因是地理位置,它适合我们在杰克逊维尔的业务,但您应该知道,酒店位置不方便,除非您在非常繁忙的道路上掉头,否则无法从 295 号公路以北或以南直接进入。我们经常要等多个红绿灯才能掉头,所以当您试图到达酒店时,请计划增加 4-12 分钟的旅行时间。
过去几年,我住在希尔顿酒店,这让我开始怀疑我对希尔顿的忠诚度。作为钻石会员,我们住了很多次,但我认为我可以在假日酒店花更少的钱,享受差不多的质量,谁知道呢,也许更好。
不幸的是,缺点远远超过优点,我们不太可能再住在这里了。