点评:Although our stay at the Club Continental was for a friend's family emergency and not vacation, we both thoroughly enjoyed our time there. The entire staff went above and beyond in assisting us through an incredibly difficult time, extending our stay indefinitely until we moved locations as we transitioned her mom from the ICU to a long-term care facility. Terri and Bonnie were particularly kind, compassionate, and helpful, and we cannot say enough great things about them and their dedication to customer service.
The hotel grounds were a welcome reprieve from the chaos of the hospital, providing us with a serene, peaceful place to come home to at the end of each day. Waking up and watching the waves of the river, dog-walks underneath a canopy of cyprus trees and spanish moss, and even a handful of visits to their incredible pools was exactly what we needed to recharge.
Staying at the Club Continental is like taking a step back in time to when excellent service and incredible attention to detail was the norm. If only other hotels cared for the guest experience as much as they do. Thank you for everything <3
翻译:虽然我们入住 Club Continental 酒店是为了朋友的家人处理紧急情况,而不是度假,但我们都非常享受在那里度过的时光。全体员工都竭尽全力帮助我们度过这段极其困难的时期,无限期地延长我们的逗留时间,直到我们将她妈妈从重症监护室转到长期护理机构,我们才换了地方。Terri 和 Bonnie 特别善良、富有同情心、乐于助人,我们对她们和她们对客户服务的奉献精神赞不绝口。
酒店场地让我们远离了医院的混乱,为我们提供了一个宁静、平和的地方,让我们在每天结束时回到家中。醒来后,看着河水的波浪,在柏树和西班牙苔藓的树冠下遛狗,甚至几次参观他们令人惊叹的游泳池,正是我们恢复精力所需要的。
入住 Club Continental 酒店就像回到了过去,那时优质的服务和令人难以置信的对细节的关注是常态。如果其他酒店也能像他们一样关心客人的体验就好了。谢谢你的一切<3