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Terrible, rude service
Tripadvisor用户
Terrible, rude service
Three Palms Cuban Cafe的点评
点评：I have been a good customer of Three Palms for years. Their pastries and croquettes are excellent. Unfortunately, their service dooms them, both on site and for delivery. Twice we ordered delivery and items were missing or the wrong items were sent. When we called to inform them, they didn't offer to correct anything, but told us they are refunding us. No apology, no offer to correct the order. Each and every time I have placed an order (either on their website or over the phone) with a specific pick-up time, it entails a 10-15 minute wait for attention (the girls that work there are usually chatting among themselves while the customer line keeps growing) and when they finally acknowledge you, they are in a foul mood and make it obvious that you are interfering with their social life and that you are a bother. Their attitude is beyond rude and it gets worse when they realize it is a large preorder that is not ready and they have to go to the kitchen and have it put together! This last incident drew the line. I ordered on their website for pickup the following morning. I received a confirmation that they had received my order and I received a confirmation from my credit card company that the charge had been approved for payment. When I arrived at the appointed time and date, I waited for almost 10 minutes (I was the only one at the pick up window) to be acknowledged. The girl told me she didn't have my order. I showed her the confirmation and she disappeared. 10 minutes later another lady came to the window and again told me she didn't have my order. I again showed her the confirmation and she showed me her tablet with a bunch of Uber eats orders. I told her I had ordered off her website and not Uber eats...she insisted she had never received my order and would have to charge me again if I wanted the items, which I did. I asked for the manager and was ignored. 15 minutes later, the same lady appeared with my order and I asked her for the manager - she told me she was the manager. I again showed her the confirmation and she insisted I had to pay again and that I would have to contact my credit card company to cancel the first payment. This morning, the online payment for the order I never received was posted to my cc account. I have initiated a dispute out of principle and Three Palms has lost this customer.
翻译：多年来，我一直是 Three Palms 的好客户。他们的糕点和炸丸子很棒。不幸的是，他们的服务注定了他们，无论是在现场还是在交付时。我们两次订购送货，但物品丢失或寄错了物品。当我们打电话通知他们时，他们没有提供任何更正，但告诉我们他们正在退款。没有道歉，没有更正订单的提议。每次我在特定的取货时间下订单（在他们的网站上或通过电话）时，都需要 10-15 分钟的等待时间（在那里工作的女孩通常在聊天时互相聊天）客户线不断增长），当他们最终承认你时，他们的心情很糟糕，并且很明显你正在干扰他们的社交生活并且你很麻烦。他们的态度非常粗鲁，当他们意识到这是一个尚未准备好的大订单时，情况会变得更糟，他们必须去厨房把它放在一起！最后一件事划清了界线。我在他们的网站上订购了第二天早上取货。我收到了他们已收到我的订单的确认信息，并且我收到了我的信用卡公司的确认信息，确认该费用已获批准付款。当我在约定的时间和日期到达时，我等了将近 10 分钟（我是唯一一个在接机窗口的人）被确认。女孩告诉我她没有收到我的订单。我给她看了确认书，她就消失了。 10 分钟后，另一位女士来到窗口，再次告诉我她没有收到我的订单。我再次向她展示了确认信息，她向我展示了她的平板电脑和一堆 Uber eats 订单。我告诉她我在她的网站上点了菜，而不是 Uber eats……她坚持说她从来没有收到过我的订单，如果我想要这些东西，她必须再次向我收费，而我确实这样做了。我要求经理，但被忽略了。 15 分钟后，同一位女士出现了我的订单，我向她询问经理 - 她告诉我她是经理。我再次向她出示了确认信，她坚持要我再次付款，而且我必须联系我的信用卡公司才能取消第一笔付款。今天早上，我从未收到的订单的在线付款已过帐到我的 cc 帐户。我不按原则发起纠纷，三掌失去了这个客户。
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