点评:We went to Aqua north.
The owners own all 3.
This is the 2nd time our group has had a problem with Aqua.
We booked a birthday function for 20. Traffic on Immokalee was really busy, so we arrived a few minutes late.
One of the owners who has a foul mouth said he almost gave our tables away and accused some us of being 45 minutes late. This was totally false. We had set reservation between 4 pm and 4:30. Some of the group arrived at 4:15 and some just before 4:30. Now we had been there in person twice to confirm between 4 and 4:30
When I arrived the part owner verbally attacked me and lied saying he had sent several text messages and emails as to whether we were coming or not. We got 1 text and not sure how he would email me since he did not have my email address.
This owner continued to be rude and unaccommodating once we pointed out the reservation was for 20 and the seating was set up for 18.
From there things went down hill. We spoke to one of the other owners whose response was no better.
I work in the Food and Beverage industry and have never seen a performance from a Manager or owner of an establishment such as this. Do not got to this place. First time the service was horrific. Second time was better but hard to over look at when the owners are complete jerks.
The service was very good and our waitress was very pleasant. The food is so so.
As mentioned that this was the 2nd time our group had had a party at this restaurant in the last 6 weeks and I must say the 2nd experience was as poor as the first. We will never go back.
翻译:我们去了 Aqua north。
这 3 家餐厅的老板都是这里的。
这是我们团队第二次遇到 Aqua 的问题。
我们预订了 20 人的生日聚会。Immokalee 的交通非常繁忙,所以我们迟到了几分钟。
一位满口脏话的老板说他差点把我们的桌子让给别人,并指责我们中的一些人迟到了 45 分钟。这完全是胡说八道。我们预定的时间是下午 4 点到 4:30 之间。有些人在 4:15 到达,有些人在 4:30 之前到达。现在我们已经亲自去过那里两次,在 4 点到 4:30 之间确认了
当我到达时,部分所有者口头攻击了我,并撒谎说他已经发了几条短信和电子邮件询问我们是否会来。我们收到了一条短信,不知道他会怎么给我发邮件,因为他没有我的电子邮件地址。
当我们指出预订人数为 20 人,而座位只安排了 18 人时,这位老板仍然粗鲁无礼,不配合。
从那时起,事情开始走下坡路。我们与另一位老板交谈,他的反应也好不到哪里去。
我在食品和饮料行业工作,从未见过这样的机构的经理或老板的表现。不要来这个地方。第一次服务太糟糕了。第二次好一点,但当老板们都是混蛋时,很难忽视这一点。
服务很好,我们的女服务员很愉快。食物一般。
正如所提到的,这是我们团队在过去 6 周内第二次在这家餐厅举行派对,我必须说第二次的体验和第一次一样糟糕。我们永远不会再去。