下载App
资质规则
旅行
账户
DayTrip1301418****
Unprofessional Behavior at CMX Lakeside Village 18 & IMAX: A Disappointing Experience with Management
CMX Lakeside Village 18 & IMAX的点评
点评：Greetings CMX Rep,
I am writing to address an incident that occurred at your Lakeland, FL location (CMX Lakeside Village 18 & IMAX) involving myself, my mother, my sister, and the theater manager.
We visited the theater this past Saturday, early in the afternoon, to watch a movie. Upon arrival, we inquired with the Box Office associate about a military discount. The associate confirmed the discount was available, and my mother, a veteran, purchased three tickets for our group.
As the transaction was processing, the manager approached and whispered to the associate, but we overheard her say, "Did you receive three military IDs?" To address this, I asked why multiple IDs were necessary when only one person was making the purchase. She replied in a condescending tone, “Because it’s policy, and we need to see three IDs.” I informed her that the tickets had already been purchased. My mother attempted to de-escalate, saying, “It’s all good; we already have our tickets.”
As we prepared to leave the kiosk and head towards the theater, the manager referred to me dismissively, saying, “That one is going to make it where you guys cannot see the movie—she rolled her eyes at me.” “That one” referring to me as an object or a thing (and not a person)! When I rolled my eyes again, she responded, “I don’t like the way she’s looking at me.” My sister replied, “Ma’am, that’s her face. I don’t think she can help how she looks.”
Feeling frustrated and attempting to diffuse the situation, I walked to the restroom. While I was away, the manager continued arguing with my sister, even threatening to call security and have us removed.
When I returned, I found my family near the concession area. By that point, the experience had left me feeling upset and unwelcome, so we decided to request a refund. Upon returning to the Box Office, the associate informed us the manager would need to process it.
When the manager arrived, her demeanor was visibly hostile—she operated the kiosk roughly, twisting the monitor and aggressively entering codes on the touchscreen. Despite her unprofessional attitude, she eventually processed the refund after my mother had to firmly request a receipt (on two occasions) as initially she did not intend to provide her with one.
To provide context, there were approximately 8–10 customers standing at the Box Office at the time, many of whom had already witnessed the initial portion of our altercation. Rather than allowing us to exit the premises peacefully, the manager made an inaudible remark under her breath as we were leaving. Since she was closer to the right-side door where my sister was exiting, I could not discern what was said. However, her comment prompted my sister to respond, leading to another exchange between them. At that point, I also became involved and engaged in the argument from the left-side of the door.
Finally, my mother and I walked outside, but I noticed my sister was still inside engaged in an exchange with the manager. I went around to the right side of the building and told her it was time to leave. As we attempted to leave the premises, visibly upset and trying to calm ourselves, the manager followed us outside.
By doing so, she abandoned the 8–10 customers still waiting inside to continue antagonizing my family, who were no longer patrons of the theater. She came outside yelling that she felt threatened and claimed she would call the police. It was perplexing to witness someone who claimed to feel threatened actively pursue the very individuals she alleged were causing the issue, leaving her job duties behind to continue the argument. At one point, she even made an inappropriate comment to my mother, stating, "I know you must be ashamed to call them your daughters."
I was deeply disappointed by the entire experience. The manager’s behavior was inappropriate and far from what I would expect from a leader in your company. Her actions left a negative impression not only on us but also on the other patrons and nearby businesses (Coldstone Creamery, Grill Smith, other CMX customers entering the theater, etc.) who witnessed the incident.
I am not claiming to have handled the situation perfectly, as we stood our ground and addressed the manager’s behavior directly. From the moment we entered the theater, her demeanor set a negative tone that continued to escalate throughout our visit. While I won’t say I’ll never return to this theater, as it’s one of my favorites in the area, I can confidently say I will not visit on a day when she is working. Her behavior was unacceptable, and I have never experienced anything like it before. I have already shared this incident with several family members and friends, and it has left a profoundly negative impression on all of us. We are all deeply troubled by the events that unfolded this past Saturday.
I hope you take this matter seriously and address the manager’s conduct to ensure no other guests endure a similar experience. Thank you for your attention to this matter. I look forward to your response.
I am writing to address an incident that occurred at your Lakeland, FL location (CMX Lakeside Village 18 & IMAX) involving myself, my mother, my sister, and the theater manager.
We visited the theater this past Saturday, early in the afternoon, to watch a movie. Upon arrival, we inquired with the Box Office associate about a military discount. The associate confirmed the discount was available, and my mother, a veteran, purchased three tickets for our group.
As the transaction was processing, the manager approached and whispered to the associate, but we overheard her say, "Did you receive three military IDs?" To address this, I asked why multiple IDs were necessary when only one person was making the purchase. She replied in a condescending tone, “Because it’s policy, and we need to see three IDs.” I informed her that the tickets had already been purchased. My mother attempted to de-escalate, saying, “It’s all good; we already have our tickets.”
As we prepared to leave the kiosk and head towards the theater, the manager referred to me dismissively, saying, “That one is going to make it where you guys cannot see the movie—she rolled her eyes at me.” “That one” referring to me as an object or a thing (and not a person)! When I rolled my eyes again, she responded, “I don’t like the way she’s looking at me.” My sister replied, “Ma’am, that’s her face. I don’t think she can help how she looks.”
Feeling frustrated and attempting to diffuse the situation, I walked to the restroom. While I was away, the manager continued arguing with my sister, even threatening to call security and have us removed.
When I returned, I found my family near the concession area. By that point, the experience had left me feeling upset and unwelcome, so we decided to request a refund. Upon returning to the Box Office, the associate informed us the manager would need to process it.
When the manager arrived, her demeanor was visibly hostile—she operated the kiosk roughly, twisting the monitor and aggressively entering codes on the touchscreen. Despite her unprofessional attitude, she eventually processed the refund after my mother had to firmly request a receipt (on two occasions) as initially she did not intend to provide her with one.
To provide context, there were approximately 8–10 customers standing at the Box Office at the time, many of whom had already witnessed the initial portion of our altercation. Rather than allowing us to exit the premises peacefully, the manager made an inaudible remark under her breath as we were leaving. Since she was closer to the right-side door where my sister was exiting, I could not discern what was said. However, her comment prompted my sister to respond, leading to another exchange between them. At that point, I also became involved and engaged in the argument from the left-side of the door.
Finally, my mother and I walked outside, but I noticed my sister was still inside engaged in an exchange with the manager. I went around to the right side of the building and told her it was time to leave. As we attempted to leave the premises, visibly upset and trying to calm ourselves, the manager followed us outside.
By doing so, she abandoned the 8–10 customers still waiting inside to continue antagonizing my family, who were no longer patrons of the theater. She came outside yelling that she felt threatened and claimed she would call the police. It was perplexing to witness someone who claimed to feel threatened actively pursue the very individuals she alleged were causing the issue, leaving her job duties behind to continue the argument. At one point, she even made an inappropriate comment to my mother, stating, "I know you must be ashamed to call them your daughters."
I was deeply disappointed by the entire experience. The manager’s behavior was inappropriate and far from what I would expect from a leader in your company. Her actions left a negative impression not only on us but also on the other patrons and nearby businesses (Coldstone Creamery, Grill Smith, other CMX customers entering the theater, etc.) who witnessed the incident.
I am not claiming to have handled the situation perfectly, as we stood our ground and addressed the manager’s behavior directly. From the moment we entered the theater, her demeanor set a negative tone that continued to escalate throughout our visit. While I won’t say I’ll never return to this theater, as it’s one of my favorites in the area, I can confidently say I will not visit on a day when she is working. Her behavior was unacceptable, and I have never experienced anything like it before. I have already shared this incident with several family members and friends, and it has left a profoundly negative impression on all of us. We are all deeply troubled by the events that unfolded this past Saturday.
I hope you take this matter seriously and address the manager’s conduct to ensure no other guests endure a similar experience. Thank you for your attention to this matter. I look forward to your response.
翻译：问候 CMX 代表，
我写信是为了解决发生在佛罗里达州莱克兰 (CMX Lakeside Village 18 & IMAX) 的一起事件，该事件涉及我、我的母亲、我的妹妹和剧院经理。
上周六下午早些时候，我们去了剧院看电影。到达后，我们向售票处工作人员询问了军人折扣。工作人员确认有折扣，我的母亲是一名退伍军人，为我们小组购买了三张票。
在交易处理过程中，经理走近并低声对工作人员说，但我们无意中听到她说：“你收到了三张军人身份证吗？”为了解决这个问题，我问为什么只有一个人购买时需要多个身份证。她以居高临下的语气回答说：“因为这是政策，我们需要查看三个身份证。”我告诉她票已经买了。我的母亲试图缓和局势，说：“没事的；我们已经有票了。”
当我们准备离开售货亭前往电影院时，经理轻蔑地提到了我，说：“那个人会让你们看不到电影的——她对我翻了个白眼。”“那个人”把我当作一个物体或一个东西（而不是一个人）！当我再次翻白眼时，她回答说：“我不喜欢她看着我的样子。”我姐姐回答说：“女士，那是她的脸。我认为她无法改变自己的长相。”
我感到沮丧，试图缓和局势，于是我走到洗手间。在我离开的时候，经理继续和我姐姐争吵，甚至威胁要叫保安把我们赶走。
当我回来时，我发现我的家人在特许经营区附近。到那时，这次经历让我感到沮丧和不受欢迎，所以我们决定要求退款。回到售票处后，工作人员告诉我们经理需要处理此事。
经理到达时，她的态度明显带有敌意——她粗暴地操作自助服务终端，扭动显示器，并在触摸屏上粗暴地输入代码。尽管她态度不专业，但最终还是处理了退款，因为我母亲不得不坚决要求提供收据（两次），因为她最初并不打算给她收据。
提供背景信息，当时售票处站着大约 8-10 名顾客，其中许多人已经目睹了我们争吵的最初阶段。经理没有让我们和平地离开，而是在我们离开时低声说了一句听不清的话。由于她离我姐姐离开的右侧门更近，我听不清她在说什么。然而，她的评论促使我姐姐做出回应，导致她们之间又发生了一次争吵。那时，我也参与其中，从门的左侧参与了争吵。
最后，我和妈妈走了出去，但我注意到我姐姐还在里面和经理争吵。我绕到大楼的右侧，告诉她该离开了。当我们试图离开时，显然很沮丧，并试图让自己冷静下来，经理跟着我们出去了。
这样一来，她就抛弃了仍在里面等待的 8-10 名顾客，继续激怒我家，他们不再是剧院的顾客。她走出去大喊，说她感到受到威胁，并声称她会报警。看到一个声称感到受到威胁的人积极追捕她所指称的制造问题的人，抛下自己的工作职责继续争论，真是令人困惑。有一次，她甚至对我母亲发表了不恰当的评论，说：“我知道你一定羞于称她们为你的女儿。”
我对整个经历深感失望。经理的行为不恰当，与我对贵公司领导者的期望相去甚远。她的行为不仅给我们留下了负面印象，也给目睹这一事件的其他顾客和附近的企业（Coldstone Creamery、Grill Smith、进入剧院的其他 CMX 顾客等）留下了负面印象。
我并不是说我们已经完美地处理了这种情况，因为我们坚持自己的立场，直接解决了经理的行为问题。从我们进入剧院的那一刻起，她的举止就营造了一种负面氛围，在我们整个访问过程中，这种负面氛围不断升级。虽然我不会说我永远不会再来这家剧院，因为它是我在该地区最喜欢的剧院之一，但我可以自信地说，我不会在她工作的日子去。她的行为是不可接受的，我以前从未经历过这样的事情。我已经与几位家人和朋友分享了这一事件，它给我们所有人留下了深刻的负面印象。我们都对上周六发生的事件深感不安。
我希望您认真对待此事并解决经理的行为问题，以确保其他客人不会遭受类似的经历。感谢您对此事的关注。期待您的回复。
我写信是为了解决发生在佛罗里达州莱克兰 (CMX Lakeside Village 18 & IMAX) 的一起事件，该事件涉及我、我的母亲、我的妹妹和剧院经理。
上周六下午早些时候，我们去了剧院看电影。到达后，我们向售票处工作人员询问了军人折扣。工作人员确认有折扣，我的母亲是一名退伍军人，为我们小组购买了三张票。
在交易处理过程中，经理走近并低声对工作人员说，但我们无意中听到她说：“你收到了三张军人身份证吗？”为了解决这个问题，我问为什么只有一个人购买时需要多个身份证。她以居高临下的语气回答说：“因为这是政策，我们需要查看三个身份证。”我告诉她票已经买了。我的母亲试图缓和局势，说：“没事的；我们已经有票了。”
当我们准备离开售货亭前往电影院时，经理轻蔑地提到了我，说：“那个人会让你们看不到电影的——她对我翻了个白眼。”“那个人”把我当作一个物体或一个东西（而不是一个人）！当我再次翻白眼时，她回答说：“我不喜欢她看着我的样子。”我姐姐回答说：“女士，那是她的脸。我认为她无法改变自己的长相。”
我感到沮丧，试图缓和局势，于是我走到洗手间。在我离开的时候，经理继续和我姐姐争吵，甚至威胁要叫保安把我们赶走。
当我回来时，我发现我的家人在特许经营区附近。到那时，这次经历让我感到沮丧和不受欢迎，所以我们决定要求退款。回到售票处后，工作人员告诉我们经理需要处理此事。
经理到达时，她的态度明显带有敌意——她粗暴地操作自助服务终端，扭动显示器，并在触摸屏上粗暴地输入代码。尽管她态度不专业，但最终还是处理了退款，因为我母亲不得不坚决要求提供收据（两次），因为她最初并不打算给她收据。
提供背景信息，当时售票处站着大约 8-10 名顾客，其中许多人已经目睹了我们争吵的最初阶段。经理没有让我们和平地离开，而是在我们离开时低声说了一句听不清的话。由于她离我姐姐离开的右侧门更近，我听不清她在说什么。然而，她的评论促使我姐姐做出回应，导致她们之间又发生了一次争吵。那时，我也参与其中，从门的左侧参与了争吵。
最后，我和妈妈走了出去，但我注意到我姐姐还在里面和经理争吵。我绕到大楼的右侧，告诉她该离开了。当我们试图离开时，显然很沮丧，并试图让自己冷静下来，经理跟着我们出去了。
这样一来，她就抛弃了仍在里面等待的 8-10 名顾客，继续激怒我家，他们不再是剧院的顾客。她走出去大喊，说她感到受到威胁，并声称她会报警。看到一个声称感到受到威胁的人积极追捕她所指称的制造问题的人，抛下自己的工作职责继续争论，真是令人困惑。有一次，她甚至对我母亲发表了不恰当的评论，说：“我知道你一定羞于称她们为你的女儿。”
我对整个经历深感失望。经理的行为不恰当，与我对贵公司领导者的期望相去甚远。她的行为不仅给我们留下了负面印象，也给目睹这一事件的其他顾客和附近的企业（Coldstone Creamery、Grill Smith、进入剧院的其他 CMX 顾客等）留下了负面印象。
我并不是说我们已经完美地处理了这种情况，因为我们坚持自己的立场，直接解决了经理的行为问题。从我们进入剧院的那一刻起，她的举止就营造了一种负面氛围，在我们整个访问过程中，这种负面氛围不断升级。虽然我不会说我永远不会再来这家剧院，因为它是我在该地区最喜欢的剧院之一，但我可以自信地说，我不会在她工作的日子去。她的行为是不可接受的，我以前从未经历过这样的事情。我已经与几位家人和朋友分享了这一事件，它给我们所有人留下了深刻的负面印象。我们都对上周六发生的事件深感不安。
我希望您认真对待此事并解决经理的行为问题，以确保其他客人不会遭受类似的经历。感谢您对此事的关注。期待您的回复。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
