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Check you bill carefully for "errors" and unexpected charges
John C
1
Check you bill carefully for "errors" and unexpected charges
Red Door Asian Bistro的点评
点评：Food was uninspired, but the problem was an apparent attempt to cheat us in several ways. I ordered a soup as part of my meal and the person from the kitchen, not our "server" delivered a much more expensive ramen bowl insisting that I ordered it and it was exactly the "soup" I had ordered. After much discussion they took the ramen back while making all kinds of faces and at the end of the dinner delivered my soup. But the charge for the ramen was on the bill. After much discussion, the ramen was removed and the soup charge added, but then a "plate splitting" fee of $11 was added (I suppose in an effort to recoup the ramen price differential). After much discussion that was removed. Like so many places they included an 18% "GRAT" charge, (trying to fool Europeans used to a VAT charge?) and also in tiny prink on the bottom of the check advised that they will charge 3% if you pay by credit card (who doesn't?). Then of course on the next charge slip there is a total (with the Grat not shown as a separate line but included, with a big TIP line with the suggested amounts (not "additional tip" as is often marked). I know this is done to try and get double tip, but of course they will say this is merely so you can acknowledge excellent service (which it wasn't). A clear pattern of trying every angle to trick, fool, scam customers in an area that has lots of tourists. The billing issues probable took 20 minutes to resolve. As the owners are aware, people with a group or a hard to check large bill might not notice the game or want to spend the timed working it out and going back and forth or "look difficult" - but after the soup/ramen game I was on guard. Not many people there on a Saturday night - perhaps others have heard of their game. Absolutely won't go back (I am a local).
翻译：菜品平平无奇，但问题在于他们明显想用各种方式欺骗我们。我点了一份汤作为餐点的一部分，厨房的人（不是我们的“服务员”）送来了一碗价格高得多的拉面，坚持说是我点的，而且那碗“汤”和我点的完全一样。经过一番争论，他们一边做着各种鬼脸，一边把拉面拿了回去，晚餐结束时才送来我的汤。但拉面的费用已经包含在账单上了。经过一番争论，拉面被取消了，汤的费用加了进去，但随后又加了11美元的“分盘费”（我猜是为了弥补拉面的差价）。经过一番争论，这笔费用最终被取消了。和很多地方一样，他们收取了18%的“GRAT”（增值税）费用（想愚弄习惯了增值税的欧洲人？），并且在账单底部用一个小点儿写着，如果使用信用卡支付，他们将收取3%的费用（谁不会呢？）。然后当然在下一张收费单上会有总额（Grat 没有显示为单独的行但包含在内，并且有一行很大的 TIP 来表示建议金额（而不是通常标记的“额外小费”）。我知道这样做是为了试图得到双倍小费，但他们当然会说这仅仅是让你承认优质的服务（但事实并非如此）。这显然是一种在游客众多的地区试图从各个角度欺骗、愚弄、诈骗顾客的模式。结算问题可能需要 20 分钟才能解决。正如店主所知，团体游客或难以核对大额账单的人可能不会注意到这个游戏，或者想花时间来回走动来解决这个问题或“看起来很困难”——但在玩过汤/拉面游戏后，我就提高了警惕。周六晚上那里人不多——也许其他人听说过他们的游戏。绝对不会再去了（我是当地人）。
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