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Newish hotel poorly managed
Fairfield Inn & Suites Homestead Florida City的点评
点评：This hotel is newish but very poorly managed. Although it’s not an old hotel the level of cleanliness and lack of maintenance makes it seem much older than it likely is. The staff needs training with respect to customer service. The management needs to run a much tighter ship. Some examples of problems experienced:
Coin wash change machine broken for the entire week we were there. Front desk does not keep any change and staff was indifferent to the problem. The area around the hotel is not very safe so it meant we could not go out to get change.
Public restroom leaking water over floor, no soap and left in disrepair for the entire visit.
Hallways generally not clean.
Checked in on the app, but promises made by the staff with respect to room type was not delivered and staff were indifferent to their error with no compensation provided.
Common Coffee containers frequently not kept filled
Room cleaning not done until requested and then soap, coffee etc. not refilled. Room not vacuumed with dirt left on floors. Shower mouldy.
This could be a really nice new hotel with the proper management but as it is being run it will likely end up being in very poor condition in the near future.
Coin wash change machine broken for the entire week we were there. Front desk does not keep any change and staff was indifferent to the problem. The area around the hotel is not very safe so it meant we could not go out to get change.
Public restroom leaking water over floor, no soap and left in disrepair for the entire visit.
Hallways generally not clean.
Checked in on the app, but promises made by the staff with respect to room type was not delivered and staff were indifferent to their error with no compensation provided.
Common Coffee containers frequently not kept filled
Room cleaning not done until requested and then soap, coffee etc. not refilled. Room not vacuumed with dirt left on floors. Shower mouldy.
This could be a really nice new hotel with the proper management but as it is being run it will likely end up being in very poor condition in the near future.
翻译：这家酒店比较新，但管理很差。虽然它不是一家老酒店，但清洁程度和缺乏维护使它看起来比实际要老得多。员工需要接受客户服务方面的培训。管理层需要管理得更严格。以下是遇到的问题：
我们在那里住了整整一个星期，投币式洗衣机的零钱机都坏了。前台没有零钱，员工对这个问题漠不关心。酒店周围不太安全，这意味着我们不能出去找零钱。
公共厕所漏水，漏到地板上，没有肥皂，整个入住期间都处于失修状态。
走廊一般不干净。
在应用程序上登记入住，但员工对房间类型的承诺没有兑现，员工对他们的错误漠不关心，没有提供任何补偿。
公共咖啡容器经常没有装满
房间清洁不按要求进行，然后没有补充肥皂、咖啡等。房间没有吸尘，地板上留有灰尘。淋浴发霉。
如果管理得当，这本来可能是一家非常不错的新酒店，但由于目前的经营状况，在不久的将来，它很可能变得状况非常糟糕。
我们在那里住了整整一个星期，投币式洗衣机的零钱机都坏了。前台没有零钱，员工对这个问题漠不关心。酒店周围不太安全，这意味着我们不能出去找零钱。
公共厕所漏水，漏到地板上，没有肥皂，整个入住期间都处于失修状态。
走廊一般不干净。
在应用程序上登记入住，但员工对房间类型的承诺没有兑现，员工对他们的错误漠不关心，没有提供任何补偿。
公共咖啡容器经常没有装满
房间清洁不按要求进行，然后没有补充肥皂、咖啡等。房间没有吸尘，地板上留有灰尘。淋浴发霉。
如果管理得当，这本来可能是一家非常不错的新酒店，但由于目前的经营状况，在不久的将来，它很可能变得状况非常糟糕。
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