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Rodilla的点评
点评：I know Rodilla well and have been to several of their stores in Madrid. Their store in Coral Gables is a far cry from the original concept, beginning with a very limited menu and a customer service which is mediocre and rude. They're also pricey for a sandwich joint. It's no wonder that they have reduced their hours, a sure sign that they're struggling. I was at the store recently for lunch, the store was empty, and called a staff person over to make an order. He was upset that I had called out to him, distracting him from reading text messages on his phone, and he told me haughtily that he wasn’t my servant and that he deserved respect! I thought I had misunderstood him because his English was so poor. But then he doubled down on his statement and repeated that he wasn't my servant. He also said that he was the store manager. At that point, I gave up and decided to go elsewhere. Imagine, if this is the store manager, what a role model he must be for the rest of the staff! Chain stores like Rodilla, virtually unknown in the US, can’t afford to have staff, let alone managers, with a chip on their shoulder. If this individual doesn't like to deal with customers then he's in the wrong business and has no place fronting a retail store. I have told the story to many of my friends in the ex-pat community and some say they've had similar experiences at the store. I'd be surprised if they stay open for another year. And don't bother looking for their corporate offices or a customer service hotline. This is one business which likes to operate without regard for the customer, and where a sandwich is served along with a heap of customer abuse.
翻译：我很了解 Rodilla，也去过他们在马德里的几家商店。他们在 Coral Gables 的商店与最初的概念相去甚远，从非常有限的菜单和平庸而粗鲁的客户服务开始。它们对于三明治接头来说也很昂贵。难怪他们减少了工作时间，这是他们正在苦苦挣扎的明确迹象。我最近在店里吃午饭，店里空无一人，叫了一个工作人员过来点餐。他很不高兴我打电话给他，分散了他在手机上看短信的注意力，他傲慢地告诉我他不是我的仆人，他值得尊重！我以为我误解了他，因为他的英语太差了。但随后他加倍强调他的陈述并重申他不是我的仆人。他还说他是店长。那时，我放弃了，决定去别处。想象一下，如果这是店长，他对其他员工来说一定是多么好的榜样啊！像 Rodilla 这样的连锁店在美国几乎不为人知，它们承受不起员工的负担，更不用说经理了。如果这个人不喜欢与顾客打交道，那么他就做错了生意，在零售店前面没有立足之地。我已经把这个故事告诉了我在外籍人士社区的许多朋友，有些人说他们在商店里也有过类似的经历。如果他们再开一年，我会感到惊讶。并且不必费心寻找他们的公司办公室或客户服务热线。这是一家喜欢在不考虑客户的情况下经营的企业，并且在提供三明治的同时还有一大堆客户辱骂。
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