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Refused service, discriminate because was solo.
James B
Refused service, discriminate because was solo.
Bonefish Grill的点评
点评：Dear Bonefish Management,
I am writing to express my disappointment and frustration with the recent experience I had at your establishment. As a regular customer of Bonefish and someone who lost his wife of almost 40 years, sometimes I dine alone, I was shocked and dismayed by the way I was treated when I requested to sit in a booth.
Upon arriving at the restaurant, I politely asked the hostess if I could be seated in a booth. I made it clear that I was willing to wait for a booth to become available, as I understood that they might be occupied at that moment. However, I was taken aback when the hostess outright refused my request, stating that booths were reserved for parties of two or more.
I find it highly unfair and discriminatory that I was denied the opportunity to sit in a booth simply because I was dining alone. This policy seems to imply that solo customers are less deserving of comfortable seating options, which is both discourteous and alienating.
To make matters worse, the response from your management was dismissive and unhelpful. Their suggestion to make a reservation next time if I wanted to be accommodated completely misses the point. Dining alone does not make me any less of a valued customer, and I should be able to enjoy the same seating options as any other patron without having to jump through unnecessary hoops.
I have always appreciated the quality of food and service at Bonefish, which is why I have been a loyal customer for years. However, this recent incident has left a sour taste in my mouth. I believe it is important for businesses to treat all customers with respect and equality, regardless of their party size.
I kindly request that you review your seating policies and train your staff to be more accommodating to solo diners. By doing so, you will not only enhance the experience for customers like myself, but you will also foster a more inclusive and welcoming environment for all.
I hope you take my feedback into consideration and take the necessary steps to address this issue. I look forward to hearing from you regarding the actions you will be taking to rectify
I am writing to express my disappointment and frustration with the recent experience I had at your establishment. As a regular customer of Bonefish and someone who lost his wife of almost 40 years, sometimes I dine alone, I was shocked and dismayed by the way I was treated when I requested to sit in a booth.
Upon arriving at the restaurant, I politely asked the hostess if I could be seated in a booth. I made it clear that I was willing to wait for a booth to become available, as I understood that they might be occupied at that moment. However, I was taken aback when the hostess outright refused my request, stating that booths were reserved for parties of two or more.
I find it highly unfair and discriminatory that I was denied the opportunity to sit in a booth simply because I was dining alone. This policy seems to imply that solo customers are less deserving of comfortable seating options, which is both discourteous and alienating.
To make matters worse, the response from your management was dismissive and unhelpful. Their suggestion to make a reservation next time if I wanted to be accommodated completely misses the point. Dining alone does not make me any less of a valued customer, and I should be able to enjoy the same seating options as any other patron without having to jump through unnecessary hoops.
I have always appreciated the quality of food and service at Bonefish, which is why I have been a loyal customer for years. However, this recent incident has left a sour taste in my mouth. I believe it is important for businesses to treat all customers with respect and equality, regardless of their party size.
I kindly request that you review your seating policies and train your staff to be more accommodating to solo diners. By doing so, you will not only enhance the experience for customers like myself, but you will also foster a more inclusive and welcoming environment for all.
I hope you take my feedback into consideration and take the necessary steps to address this issue. I look forward to hearing from you regarding the actions you will be taking to rectify
翻译：亲爱的北梭鱼管理人员：
我写这封信是为了表达我对最近在你们酒店的经历的失望和沮丧。作为 Bonefish 的常客和失去妻子近 40 年的人，有时我独自用餐，当我要求坐在包间时，我对自己的待遇感到震惊和沮丧。
到达餐厅后，我礼貌地询问女主人是否可以坐在包间里。我明确表示我愿意等待空出的展位，因为我知道那时它们可能已被占用。然而，令我大吃一惊的是，女主人断然拒绝了我的要求，并表示摊位是为两人或以上团体保留的。
我发现仅仅因为我独自用餐就被剥夺了坐在包间的机会，这是非常不公平和歧视的。这项政策似乎意味着单独的顾客不太值得选择舒适的座位，这既无礼又疏远。
更糟糕的是，你的管理层的反应是不屑一顾且无济于事。如果我想入住的话，他们建议下次预订，这完全没有抓住要点。独自用餐并不会让我成为一个尊贵的顾客，而且我应该能够享受与其他顾客相同的座位选择，而不必跳过不必要的麻烦。
我一直很欣赏 Bonefish 的食物质量和服务，这就是为什么我多年来一直是忠实顾客的原因。然而，最近发生的这件事却让我心里感到一阵酸涩。我认为，对于企业来说，尊重和平等地对待所有客户非常重要，无论其团体规模如何。
我恳请您检查您的座位政策并培训您的员工，使其更加适应单独用餐者。通过这样做，您不仅可以增强像我这样的客户的体验，还可以为所有人营造一个更加包容和热情的环境。
我希望您考虑我的反馈并采取必要的措施来解决此问题。我期待收到您的来信，了解您将采取的纠正措施
我写这封信是为了表达我对最近在你们酒店的经历的失望和沮丧。作为 Bonefish 的常客和失去妻子近 40 年的人，有时我独自用餐，当我要求坐在包间时，我对自己的待遇感到震惊和沮丧。
到达餐厅后，我礼貌地询问女主人是否可以坐在包间里。我明确表示我愿意等待空出的展位，因为我知道那时它们可能已被占用。然而，令我大吃一惊的是，女主人断然拒绝了我的要求，并表示摊位是为两人或以上团体保留的。
我发现仅仅因为我独自用餐就被剥夺了坐在包间的机会，这是非常不公平和歧视的。这项政策似乎意味着单独的顾客不太值得选择舒适的座位，这既无礼又疏远。
更糟糕的是，你的管理层的反应是不屑一顾且无济于事。如果我想入住的话，他们建议下次预订，这完全没有抓住要点。独自用餐并不会让我成为一个尊贵的顾客，而且我应该能够享受与其他顾客相同的座位选择，而不必跳过不必要的麻烦。
我一直很欣赏 Bonefish 的食物质量和服务，这就是为什么我多年来一直是忠实顾客的原因。然而，最近发生的这件事却让我心里感到一阵酸涩。我认为，对于企业来说，尊重和平等地对待所有客户非常重要，无论其团体规模如何。
我恳请您检查您的座位政策并培训您的员工，使其更加适应单独用餐者。通过这样做，您不仅可以增强像我这样的客户的体验，还可以为所有人营造一个更加包容和热情的环境。
我希望您考虑我的反馈并采取必要的措施来解决此问题。我期待收到您的来信，了解您将采取的纠正措施
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