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Róbert K
Completely disappointed.
Hampton Inn Bartow的点评
点评：My kid's and I have been staying at this hotel for several years during our summer vacation. Unfortunately, we will not be able to stay here any longer. With each passing year, the hotel falls more into disrepair. And this year we were fending for ourselves to find what we needed.
Examples:
Guest guides, pen, paper? No longer in the room.
Shade by the pool (a basic umbrella) to watch your kids? No longer available.
TV channel guide? I was told they changed providers and didn't know what the channel lineup was. You have basic TV but do not know what is on.
Heating / Cooling? The thermostat was broken and we were told to use the controls on the unit by the window. This was not shared during check-in however.
Wi-Fi? Hit and miss. We had to resort to using the business center downstairs to do something simple as we could not stay connected in the room. The front desk did provide a promo code for the paid / upgraded Wi-Fi but we were told that it probably wouldn't make a difference. Very encouraging.
Hotel rooms including these used to be cleaned properly every day. We were there 8 days and the room was serviced twice. Even every other day didn't happen. The first day it was cleaned our door was left open by the cleaning staff as it doesn't close and lock unless you give it a good yank. Each day we emptied our own garbage and tried to find clean towels.
The rooms and the hotel in general are in desperate need of a deep cleaning. It is readily apparent that costs have been cut and staffing has been reduced. But you can cut too far and that is clearly the case here. What was once a pleasant and relaxing destination has turned into constant frustration. There is mold on the blinds, mold on the wall, and mold (or burn marks) by the light switch. The laundry facility still takes 8 quarters for a load of laundry or to use the dryer. There is no change machine. And the front desk has no change. We were told at 10:30 PM to drive to laundry mat in the shopping center next door. OK. Laundry mat was closed.
The maintenance man who unclogged our sink was very helpful but obviously can only do so much.
Examples:
Guest guides, pen, paper? No longer in the room.
Shade by the pool (a basic umbrella) to watch your kids? No longer available.
TV channel guide? I was told they changed providers and didn't know what the channel lineup was. You have basic TV but do not know what is on.
Heating / Cooling? The thermostat was broken and we were told to use the controls on the unit by the window. This was not shared during check-in however.
Wi-Fi? Hit and miss. We had to resort to using the business center downstairs to do something simple as we could not stay connected in the room. The front desk did provide a promo code for the paid / upgraded Wi-Fi but we were told that it probably wouldn't make a difference. Very encouraging.
Hotel rooms including these used to be cleaned properly every day. We were there 8 days and the room was serviced twice. Even every other day didn't happen. The first day it was cleaned our door was left open by the cleaning staff as it doesn't close and lock unless you give it a good yank. Each day we emptied our own garbage and tried to find clean towels.
The rooms and the hotel in general are in desperate need of a deep cleaning. It is readily apparent that costs have been cut and staffing has been reduced. But you can cut too far and that is clearly the case here. What was once a pleasant and relaxing destination has turned into constant frustration. There is mold on the blinds, mold on the wall, and mold (or burn marks) by the light switch. The laundry facility still takes 8 quarters for a load of laundry or to use the dryer. There is no change machine. And the front desk has no change. We were told at 10:30 PM to drive to laundry mat in the shopping center next door. OK. Laundry mat was closed.
The maintenance man who unclogged our sink was very helpful but obviously can only do so much.
翻译：我和我的孩子在暑假期间一直住在这家酒店。不幸的是，我们再也不能住在这里了。随着时间的流逝，这家酒店越来越破败。今年，我们不得不自己寻找我们需要的东西。
示例：
客人指南、笔、纸？房间里没有了。
游泳池边的遮阳伞（一把基本的雨伞）可以照看孩子？不再可用。
电视频道指南？我被告知他们更换了提供商，不知道频道列表是什么。您有基本的电视，但不知道正在播放什么。
供暖/制冷？恒温器坏了，我们被告知使用窗户旁边的设备上的控制。然而，在办理入住手续时没有共享这些信息。
Wi-Fi？时好时坏。我们不得不求助于楼下的商务中心来做一些简单的事情，因为我们无法在房间里保持连接。前台确实提供了付费/升级 Wi-Fi 的促销代码，但我们被告知这可能不会有什么不同。非常令人鼓舞。
包括这些房间在内的酒店房间过去每天都会得到妥善清洁。我们在那里住了 8 天，房间打扫了两次。甚至每隔一天都没有打扫。第一天打扫时，清洁人员把我们的门打开了，因为除非你用力拉，否则门不会关上和锁上。每天我们都会清空自己的垃圾，并试图找到干净的毛巾。
房间和整个酒店都急需彻底清洁。很明显，成本已经削减，人员也减少了。但你可能削减得太多了，这里的情况显然如此。曾经令人愉快和放松的目的地现在变成了不断令人沮丧的地方。百叶窗上有霉菌，墙上有霉菌，电灯开关旁边也有霉菌（或烧痕）。洗衣设施仍然需要 8 个 25 美分硬币才能洗一堆衣服或使用烘干机。没有找零机。前台也没有找零。晚上 10:30，他们告诉我们开车去隔壁购物中心的洗衣店。好的。洗衣店关门了。
疏通我们水槽的维修工非常乐于助人，但显然能做的也有限。
示例：
客人指南、笔、纸？房间里没有了。
游泳池边的遮阳伞（一把基本的雨伞）可以照看孩子？不再可用。
电视频道指南？我被告知他们更换了提供商，不知道频道列表是什么。您有基本的电视，但不知道正在播放什么。
供暖/制冷？恒温器坏了，我们被告知使用窗户旁边的设备上的控制。然而，在办理入住手续时没有共享这些信息。
Wi-Fi？时好时坏。我们不得不求助于楼下的商务中心来做一些简单的事情，因为我们无法在房间里保持连接。前台确实提供了付费/升级 Wi-Fi 的促销代码，但我们被告知这可能不会有什么不同。非常令人鼓舞。
包括这些房间在内的酒店房间过去每天都会得到妥善清洁。我们在那里住了 8 天，房间打扫了两次。甚至每隔一天都没有打扫。第一天打扫时，清洁人员把我们的门打开了，因为除非你用力拉，否则门不会关上和锁上。每天我们都会清空自己的垃圾，并试图找到干净的毛巾。
房间和整个酒店都急需彻底清洁。很明显，成本已经削减，人员也减少了。但你可能削减得太多了，这里的情况显然如此。曾经令人愉快和放松的目的地现在变成了不断令人沮丧的地方。百叶窗上有霉菌，墙上有霉菌，电灯开关旁边也有霉菌（或烧痕）。洗衣设施仍然需要 8 个 25 美分硬币才能洗一堆衣服或使用烘干机。没有找零机。前台也没有找零。晚上 10:30，他们告诉我们开车去隔壁购物中心的洗衣店。好的。洗衣店关门了。
疏通我们水槽的维修工非常乐于助人，但显然能做的也有限。
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